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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Satisfied! Ordered a 49ers hoodie jacket on 12/8 and received it on 12/17. Just in time for Christmas! Absolutely loved it!
I order a sweatshirt and a pair of pittsburg steelers earings got the sweat shirt on time but did not get the earings have tried many times now to contact customer service with no reply paid extra to have them here by Christmas cant believe there is no phone number to contact customer service has to be done through email they way I am looking at it now is this company are thieves stealing my money would never do business with these crooks again buyers beware
Hello Billy. Thank you for reaching out regarding your experience. We are terribly sorry the item was missing from your package. As it is now out of stock, we have processed the refund for the item, please give 2-10 business days for the refund to reflect. We have also provided a credit for this inconvenience. We truly apologize for what this has caused you. Thank you, Chastity
Over two weeks after I placed my order, after Christmas I finally got an e-mail that said the item was unavailable. But, on the website it still shows as available. Buyer beware. Which is it - available, or unavailable?
I can understand something not being available, and it being back-ordered -- if it is backordered. But, there was never any information that it was not available.
Hello Laura. We apologize your order was cancelled as the item was out of stock. We do see the item is now available and to further assist, we have reached out to the warehouse to physically confirm it's availability. Once we have recieved an update, we will contact you via email to advise. We truly apologize for the inconvenience this has caused you. Thank you, Chastity
In fact my order was cancelled, up until I posted the review then things quickly changed! And the coupon was used AFTER multiple complaints to multiple reps at Fanatics! Funny I was told my item COULD NOT be shipped until Monday, but once again after the negative review all of the sudden the item was shipped. Ashamed that I had to complain and resort to these measures to receive an $8 item!
Hello Tammy, thank you for your feedback. We have reviewed the order number you provided and see that you did not pay for any shipping costs on this order as a coupon was used. The total value of your purchase was $9.53. We have refunded this as a courtesy for any confusion experienced. We also see that your order shipped within 1 business day and was marked as delivered this morning within promise. We apologize again for failing to meet your expectations but on review we do see that this order was shipped and delivered well within promise. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
I don't even know where to begin because it has been endless back and forth since ordering a Hoodie 11/17/16.
It came in a size that didn't fit me, so I returned it. There was no return label as it should have been provided by the company. I was told by Customer Service to FedEx it myself and was charged $55.73 simply to return it.
They refuse to refund the shipment cost even though I as the customer have done nothing wrong. Nothing. All errors have been on this company's end, and they REFUSE to do anything about it.
I even was told by one of the reps who LAUGHED before saying "Yeah it seems like the Supervisor you spoke with just doesn't care". This company brought out the worst in me. DO NOT USE THEM. It is BY FAR the worst shopping experience I've ever had. Ever. These people get paid to do nothing. They don't give a sh*t about the customer. Cowards.
Hello Molly, Thank you for your feedback. We are truly sorry to have failed to meet your expectations. It is our understanding that you ordered a size that did not meet your needs and you wanted to return it. We do offer a prepaid return label, and would have been happy to e-mail a new one to you so you could return the item at no cost to you. We also see that in lieu of that you went to FedEx and shipped the item back to us with an overnight and insured service that cost $55.73. Unfortunately, we do not feel this is a fee we should be made responsible for as we do offer all of the tools one would need to return an item at little or no cost. We understand this may be frustrating and again we apologize for the inconvenience. Please let us know if there is anything else we can assist you with. Sincerely, Sarah B.
Since when is a Manning #10 jersey a custom order? Was told it cannot be returned. I thought a custom order would be my name on the back for example.
Hello Debby, thank you for your feedback! We are sorry that we did not meet your expectations and that you want to send the item back. We see that you purchased the Men's New York Giants Nike White Custom Elite Jersey - Customized. Unfortunately, this item is a Manufacturer Direct item that is made to order and shipped directly from the manufacturer. Although the item has a current player's name, the item was customized to have that specific name. We are so sorry for the frustration this causes. Wee have refunded your shipping costs as a courtesy. Please let us know if there is anything else we can assist with and we would be happy to help. Sincerely, Sarah B.
Absolutely worst customer service I have ever experence.
1. Ordered an item as a christmas present, the gift was said to be guaranteed by the 23th. The wrong item was shipped. I ordered a $100 jacket and received a plain T-shirt.
2. I contacted the customer service about the problem and did not hear back for 2 to 3 days.
3. I was told to ship the item back with the return label that was with the item. There was no return label with the item. So I again had to email them asking for a return label. Another 2 to 3 days later I was told they would email me one in "a few days"
4. They offered me a $10 credit in an account they created for me. This first of all was an insult considering I did not get my gift in time for Christmas as "guaranteed" and then had to spend time emailing and working on sending an item back.
5. Even after being told the item would ship ASAP it has still not arrived, it has been about a week after I was told that.
6. Lastly I tried to log into the account created for me and their website said no such account exists.
I do a lot of shopping online and have had items messed up before, however fanatics was by far my worst experence I have ever had. Don't seem to care about the customer at all. Horrible experence.
Hello Ben, thank you for your feedback. We are so sorry for the frustration this has caused! We have issued a full refund for your purchase and will reach out to our warehouse immediately to find out why the replacement that was processed on 12/23 has not yet shipped. Thank you again for your business and your feedback. We are so sorry to have failed you and we hope you will give us another chance in the future. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
Quoting a previous reveiwer, "They boast how easy their return policy is, but it is one of the worst that I have experienced".
I received a gift that was too large and was willing to exchange for a lower cost item in order to get the right size. They had to have the order number that they were unable to pull up after giving them both email addresses and the physical address. My favorite thing to do is to tell people that I had to return what they bought me as a gift! - That was the customer reps advice so that I could get an order number...
FORGET IT - and Fanatics!
Hello Chad, thank you for your feedback. We are so sorry to hear about this experience and we would be happy to try again to locate the order. Please reach out via private message and provide the full name and address of the purchaser and we will look further into our system. Also, if you could find the item number for the item that was received on our site - we may be able to look into the purchase history of the item and locate the order that way. We hope to hear from you soon! Sincerely, Sarah B.
Shipped wrong merchandise
Can not talk to anyone and they won't answer emails to address questions
One of the worst customer service departments I have ever dealt with
Hello Kent, Thank you for your feedback. Unfortunately, the order number you provided does not match our format and we are unable to locate your order. We are concerned you may have purchased from a fraud site posing as us online. Please reach out via private message and provide your full name, e-mail address and any alternative order number you have and we would be happy to look into this further. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
I ordered 2 college sweatshirts on 12/5 with delivery guaranteed before Christmas. After the order was placed, the money was deducted from my bank, and my order was confirmed. The confirmation email said I would be updated when my order shipped. I NEVER received an update. On 12/22 I received an order with a return label with just numbers and no packing slip, ONLY 2 Dallas Cowboys Shirts (Not what I ordered). After some searching for the sender and the Fanatics site I finally located their phone number and after holding for 30 minutes I spoke to a representative who explained that they were super busy and mistakes happen. He assured me that once his notes reached customer service (which could take up to 48 hours) my order would be processed immediately and overnighted to me. This did not happen, what did happen was that I received an email asking me to return the Cowboy shirts and nothing about my order. I still waiting for my sweatshirts and hope they arrive before the kids go back to school, but I don't see that happening. I was offered a 20.00 credit for my inconvenience, but I will NEVER order something from this company again. Their customer service is HORRIFIC. I wish I had read these reviews before I placed my order.
Hello Candace. Thank you for your feedback. We are sorry to hear about your frustrating experience with us! On review, we see that your order was placed on 12/11. We are truly sorry that the incorrect items were received. We do understand how upsetting this can be, especially around the holidays. We see that your reshipment was processed and shipped on 12/21 very shortly after you contacted us for assistance. We see that it is scheduled for delivery on 12/31 and are happy to see it arrive just in time for the new year. Please do not worry about returning the incorrect items you received. Please keep or discard them at your discretion and let us know if there is anything else we can do for you to make this right. We value your business and we hope you will allow us to serve you again soon! Sincerely, Sarah B.
Do not buy here you will be disappointed. I ordered 8 sweat shirts costom just to mention one they sewed the patch on wrong took it off turned it around and sewed it back on you can still see where they sewed it on the first time should have never been sent out.
Hello Steven, thank you for your feedback. We are so sorry that we sent you a defective item. We assure you that it was not intentional. We see that you contacted Fan Services and that a return label was provided at no cost to you. Please return the item and we would be happy to issue a full refund for the defective item you received. If there is anything else we can do for you please reach out via private message and let us know and we would be happy to assist further. We value your business and hope to serve you again! Sincerely, Sarah B.
On 12/23, I placed an order, my money was deducted from my debit card, my my order has disappeared, no order number, tracking number, nothing even a confirmation email. When I call, I'm out on hold indefinitely.
Hello Maria, Thank you for your feedback. We would be happy to assist you with your purchase. Please reach out via private message and provide your full name, e-mail address and any alternative order number you have and we would be happy to look into this further. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
Purchased DEZ and DAK tshirt for my son for Christmas. Shirt had a strange odor so prewashed before he wore it. I noticed when I pulled it out of the washer that the print was already coming off the shirt. First was and have not even dried it yet.
Hello Renea, thank you for your feedback. We are so sorry that the item you received is defective. We do not see that you reached out to Fan Services to resolve this issue. We would be happy to work with you on this. Please reach out via private message and let us know which t-shirt was problematic and we will take care of this right away! Thank you again, we look forward to hearing from you soon. Sincerely, Sarah B.
They did screw up another order of mine. But fixed it (sort of for they out the sending address in the wrong name). With this order however, I ordered a jersey that is said to be a custom jersey (although it is just a regular lebron james jersey with no customization) and I want to return it. Its literally a lebron james replica jersey in navy but with an added "custom" to it. It isn't customized! Its too big for the recipient and I want to return it and purchase another!
Hello DaiJanae, thank you for your feedback. We are so sorry for the inconvenience caused by our custom items return policy. We understand it does not seem like the item should be labeled as customized. However, this item was made-to-order for you at the time of purchase from our Customization warehouse in Kentucky. At the time of the sale the item was described as being final sale, and no returns or cancellations are allowed. We understand how frustrating this is and have issued a partial refund as a courtesy for the inconvenience. We hope you find this acceptable and apologize again for the frustration. Please let us know if there is anything else we can do to assist you. Sincerely, Sarah B.
They boast how easy their return policy is, but it is one of the worst that have experienced. They make you ship your package back to them, and they charge you a "return label fee" to do it. Then, you have to wait for them to "receive" and "inspect" the package before you get what is left of your money. I just wanted to exchange for a larger side. I what I got was a migraine. Never again!
Hello Jonathan, thank you for your feedback. We apologize sincerely if you are unhappy with our return policy. We have not offered exchanges for several years now, as more often than not the item requested for the exchange would be out of stock and we would have to refund the item anyway. We feel our return/refund policy is very straightforward and we truly do apologize. Please also note that you are not required to use our prepaid return label, and can return the item using your own shipping method if desired. However, whenever something is shipped from one place to the next there is a cost associated with that. We simple offer the ability to return it using our label that we have pre-paid for in order to provide a little more convenience in the return process. As a one-time courtesy to you we have waived the fee associated with our label, and welcome you to return the items you purchased at no cost to you. We hope this helps in the understanding of our policy and we welcome you to reach out if there is anything else we can assist you with!
Do not use this site! They guaranteed my order would arrive on the 23rd of December, when the 24th came around with no jersey they denied my order was eligible for 3 day arrival! They accepted promo code and they took my money BUT I NEVER RECEIVED MY ORDER OR A EMAIL FROM "MANAGEMENT"!
Hello Melissa, thank you for your feedback. We have reviewed your order and we see that the item you purchased was a made-to-order item that has a 10-day processing/production time frame indicated on it. This item was not eligible for our GTGT promotion and we do apologize sincerely for any confusion. We see that despite the item being ineligible, the $65 maximum was refunded to your card when you contacted our Fan Services department. We hope this resolves the matter to your satisfaction and welcome you to reach out is there is anything else we can assist you with. Sincerely, Sarah B.
I ordered my package on 12/07 and I still have not received my package. According to Fedex tracking, mine was delivered on 12/16 but it did NOT. Someone was home all day. Trying to contact customer service and it is IMPOSSIBLE!
Hello Yooky, thank you for your feedback. We are so sorry for the frustration and inconvenience this caused. We are unsure why the package was marked delivered yet it was not received. It is possible it was delivered to an incorrect address or taken from your porch. We have issued a full refund for the purchase and apologize again for the frustration this caused. If there is anything else we can do to serve you further please let us know and we would be happy to assist! Sincerely, Sarah B.
Ordered item on 12/7 for a gift-giving party to be held on 12/23. Plenty of time i thought. Called on 12/20. Was told it would arrive 12/21. Called later on 12/21. Was told it would arrive on 12/22. Called later on 12/22 and was told it would arrive on 12/23. No gift for the party on 12/23. It arrived on 12/24 at 5 pm. too late! Will never do business with this company again. Too many other options for these sports items. Unfortunately no one goes to these reviews BEFORE they make a purchase. Only after they have been screwed do they find out how bad this company is. Caveat emptor but i vote with my feet.
Hello MJ, Thank you for your feedback. We would be happy to assist you with your purchase. Please reach out via private message and provide your full name, e-mail address and any alternative order number you have and we would be happy to look into this further. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.
Promised order by 12/23 or free, it's now 12/25 and have not received my order. So disappointed. I expect my money back immediately!
Hello Kim. Thank you for your feed back. We are very sorry to see that your package did not arrive in time. Of course we would be happy to honor the promotion for you. We do not see that you reached out to Fan Services to get assistance with this. We have refunded your order in the amount of $65 per our promotion guidelines. Please let us know if there is anything else we can do to assist you further with this issue and we would be happy to help! Sincerely, Sarah B.
Placed order on 12/22 and payed extra to have gift for hubby by today. Well it is 12/24 at 10 pm and still has not arrived. I'm very unhappy about this and will never order from here again.
Hello Shannon, thank you for your feedback! We are sorry that the item you purchased has not arrived! We would be happy to work with you to resolve this issue. Unfortunately, the order number you provided is incomplete - it is missing 4 digits on the end. Please reach out via private message and provide your order number and full name and we would be happy to take care of this for you. Thanks again, we hope to hear from you soon! Sincerely, Sarah B.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sandra, thank you for reaching out and we are grateful for the positive feedback! Thanks, Chastity