FanaticsReviews 3,951

This company really does have some customer service issues. I ordered a football jersey for my son and it was too big. Since the company does not do exchanges, I purchased a new jersey in the correct size and returned the other one on the same day. 30+ business days later I had not received a refund. When I called to inquire, customer service said they had no record of my order (either of them) even though I had received the new jersey. The only positive is that the jersey is of good quality but their business model stinks! If you order from them I sure hope you dont have to return anything. I ended up paying 140 for a 70 jersey.

This company has obvious issues. We had issues in one month with 3 different orders - NHL, NFL, and NASCAR.com orders. (all 3)

Ordered a NASCAR T-shirt and an NFL T-shirt. Was sent wrong one BOTH times. On BOTH occasions was told by cust serv via email that the correct item is not available after the fact. Item numbers didn't mach what was in the bag.

We did get the refund on the one returned item with no problem.

The other item was a gift and the recipient was happy with it. But on this item, it listed as less expensive than the item ordered, but yet we were charged for the more expensive item that was ordered, not the more expensive item that was shipped. To be honest - they did give a $15 credit on our account. But with all the hassles, yet to decide if it is worth it.

On the NHL item, the mistake was definitely mine. But emails to them regarding returning the item were ignored. Never got a reply.

Terrible overall experience.

Yeah, I have a complaint about Fanatics. I ordered from them and their website said choose 3 day shipping and receive your order by 12/23, if not received by 12/23 you can keep the order and you will receive a refund. So I chose the 3 day shipping. So I placed my order on Friday, December 16th and didn't receive it by 12/23. I received it on 12/27. I emailed about it and I was told sorry for it arriving late and that it would be submitted to the Payment Team for the Holiday Guarantee thing. Now I'm being told that my item didn't qualify. Do I need to take this to the BBB for false advertising/fraud?

Every company will make a mistake now and then. How that mistake is resolved speaks volumes. I had a late shipped item that didn't make it on time for an important event. Things happen. However, Fanatics credited back the purchase and still shipped the item out. Now that is customer service. Kudos.

Order championship hat the moment it was available, week later received email that it would be another week until item shipped, and an email would be sent when order shipped. Week later and still no hat and no email that it shipped! Will never order another item from this horrible company! I will just pay more and order directly from team website. Don't recommend using Fanatics! You should be able to rate them a zero. If I could rate them negative#, definitely would. Don't trust them, don't even have a customer service # to call, to get problem resolved!

I ordered gifts for my husband the Monday before Christmas and was given a promotion for 3 days guaranteed shipping. SO I knew they would be here by Christmas. My items did not come till the end of the week after Christmas. So I emailed them and complained. They were nice and said we issued you a refund. I was like WOW that is great customer service, I didn't get my items, I get to keep them and get a refund. So 10 days go by no refund so I contact them, they tell me SORRY we denied the refund, your address was incorrect and your order did not meet the 3 days shipping. WHAT? You issued me a refund, My address was absolutely correct how the post office demands it, and now my order did not qualify. It is a SCAM. I obviously would not have ordered unless I had that shipping. Complete SCAM..

I ordered one pair of Blackhawks leggings on December 6, how long does it take to process and receive? When I do the Track the status of my order option, it says my order is "Unfulfilled", I just checked again before submitting this review. I wanted to give this as a Christmas gift, but obviously too late for that.

On Dec 26, I emailed customer service using my confirmation email asking about my order and have received NO response. There was no problem charging my credit card for this item on Dec 9, but my item remains M. I. A.

Terrible service and will never order from them again. I will be putting in a call to my credit card company to dispute charges, this is ridiculous.

I made a last minute order on 12-21 with guaranteed on time delivery and free shipping. Such a deal huh? Nothing was noted about possible drop shipments but 3 of my items still aren't here and it's after new year. No way to speak with anyone who can help. Bad customer service and a risk i wouldn't have taken had i known about the drop shipment angle.

I placed an order on the December 19th was suppose to receive it on December 23rd. Friday came and I was waiting for my package to arrive never did. I went online to see if I could track it but no tracking number. What I did see was a note saying refunded where the tracking number was suppose to be. The date December 19th same day I placed the order. I never received an email letting me know that they were refunding me. Well to make matters worse I have been emailing them about my refund and till this day no refund. What kind of business is this? They take your money then don't ship out your items and then keep your money.

I have ordered several times over the years. I have been satisfied with every order so far! I have bought blankets, t shirts, hats, sweat shirts ect! I have had 1 item shipped incorrectly- i emailed them- they corrected my order and gave me a $10 credit! I have never called on the phone- i always email any questions and they respond within 1 day. Mistakes happen, humans error! Most of these negative comments seem to be over exaggerated! This is a great company- and i will continue to do business with them! All quality products and great service! Thank you!

I ordered a sweatshirt on line on 12/9/17. On 12/12 I got an email saying the order had shipped. When trying to track with Fed Ex, it said a label had been created but that was as far as it went. I called and they said they would track with warehouse. On 12/20, nothing had changed so I called their customer service, talked to a rep named Toundelea, and cancelled the order. This rep assured me my credit card would be credited back within 10 days. On 12/23, they shipped the order. When I contacted them about it, they said I cancelled it too late for them to really cancel the order.

THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS! There are other sports outlets out there that aren't bonafide scam artists.

Shame on me 4 thinking a site with all the commercials and volume they do would get something right. I waited till after Christmas cuz I knew they would be busy but 2 days ago I spent 100$ on a couple things plus the 15.99 whatever for 2 day shipping. Well here we are 2 days come and gone and since I can't get a live person I cannot straighten ne thing out. Thus is obserd and ridiculous if u call it 2 day shipping then the 15.99 should get u 2 day shipping. Of course it doesn't matter 2 big company all we are is just pisses ants with no real way 2 fight back and they know that. SMH at this whole process I'm not unreasonable but I paid 4 service and would like service rendered.