FanaticsReviews 3,951

I ORDERED STUFF FOR OVERNIGHT DELIVERY
I PAID 29.95 FOR OVERNIGHT DELIVERY
BUT NONE OF MY ITEMS SHIPPED

WHEN I CONTACTED THEM THEY SAID THEY COULD NOT HELP ME AND TO ORDER MORE STUFF

I NOR MY FAMILY AND FRIENDS WILL EVER USE FANATICS AGAIN

THEY ARE TERRIBLE AND THEY LET ME AND MY FAMILY DOWN BIG TIME

SO IF YOU WANT A COMPANY THAT CARES ABOUT CUSTOMER SERVICE
DO NOT I REPEAT DO NOT USE FANATICS

IF I WOULD HAVE CHECKED REVEIWS BEFORE ORDERING I WOULD HAVE FOUND THIS OUT

DO NOT USE FANATICS

I read a lot of bad comments here but I ordered a personalized Maple Leafs long sleeve T-shirt anyways and I'm glad I did.
In just 10 days after I ordered the shirt had arrived. The personalization was correct and I'm happy with my purchase.
I just think that's it's a little expensive for what it is.
But I would recommend this website and I hope that more happy customers comment here to encourage the ones that are afraid of shopping online.
Cheers!

I ordered a jersey on the 24th, I was supposed to receive within a week. On Saturday the 28th I received a mail telling me that they do not have any news from their supplier and that I have the right to cancel my order.
I HAVE BEEN TRYING TO CANCEL SINCE MONDAY AND THEY KEEP TELLING ME THAT THEY CANT CANCEL THAT MY STATUS ORDER HAS CHANGED WHICH IS A LIE (STILL IN NEW, NOTHING HAS CHANGED SINCE I ORDERED)
I have been scammed of 99$ and will probably never receive my jersey which was supposed to be a gift.
In the end I just want a simple information: contact your supplier, tell me when ill have my jersey OR CANCEL THE ORDER SINCE ITS WAY PASSED THE DELAY.

I ordered a Jersey for my husband for Christmas that had to cross the border into Canada. The shipping provider in Canada royally messed up (CanPar is the worst) and he never received his Christmas present. Fortunatly for my blood pressure the customer service team at Fanatics were fantastic. They shipped me a new one even before the original was returned back to them! They even gave me a $20 discount off my original shipping and didn't charge me anything extra for the second shipping!

The shipping fiasco wasn't their fault but they cared about me as a customer enough to make up for another company's mistakes. In my books that is going above and beyond and I recommend them to everyone. Just keep a sharp eye on CanPar when your parcel reaches Canada...

Only thing I would change? Atop using CanPar in Canada!

I also received the T-Mobile coupon but it appears that Fanatics simply raised all of the prices and raised the shipping prices along with removing Shoprunner support. So that the $20 coupon turned into about $2 actual savings. Nice try with promoting your site but not worth the terrible deal.

I received a credit from T-Mobile Tuesday for fanatics. I went to the website and they raised the prices and blocked everything under $17.99. The site says they have merchandise under that price but Oops sorry that page doesn't work. WHAT A SCAM! I have received many gifts from T-Mobile and I have not seen anything like this. What a lousy way to treat your prospective customers. If you didn't want to do the promotion you shouldn't have done it but why alienate future customers and make your company look like a scammer. OH WAIT YOU ARE SCAMMERS YOU SUCK this is from someone who has free money to spend on your site but you are too stupid to realize that.

Why isn't the order being processed or shipped. I ordered 3 days from now and still is staying new in status. What's the problem and how long can it take? I'd be thankful if you help me.

My recent order was a complete mess up and customer service wasn't helpful at all. Order placed on 1/11/17 and 2 day shipping was paid so my friend could get it the same week. When I got the confirmation, I noticed the ship to address was incorrect. It had it shipped to me instead of my friend. I called customer service the same day and I was placed on hold multiple times and long periods of time. The representative was very nice and confirmed that he was able to reach the warehouse and everything is fixed and ok. Next day, I get a FedEx tracking that my package has been received and it's going to be shipped to me in two weeks. I logged online to my account and it clearly says it's going to my friend and I called the company and the lady was just not helpful. Her response is, I'll refund you the two days shipping cost but once FedEx picks it up, it's out of our hands. She confirmed in her system that the ship to address is to my friend and she doesn't know why FedEx would have my address. Basically, it's now your problem. I had to wait for the item to arrive to my house and then resend it on my own time to my friend. To top this off, the company didn't even include the note that was suppose to be with the order. All around a complete terrible experience with Fanatics. I would not recommend ordering from them and I won't be ordering from them in the further. Very disappointed in the customer service and thanks for making this all my problem when I wasn't the one that screwed up.

I've been a customer with Fanatics for about a year or so. Yesterday, I received a package. I ordered two sets of the Topps binder with two sets ofTexas Rangers Topps cards. When I opened the package, it only had the binders, not the cards. So, I called up Fanatics and spoke to a guy named Patrick who gave me $20 back in store credit! Great service per usual. They treat their customers well. It's definitely my go-to for sports merchandise. I also like the "fancash" system and their frequent sales and discounts.

I received promptly item I ordered in great condition. My issue is customer service. My item was a gift, which ended up being a duplicate so I wanted to return it. Fanatics promotes "Easy Returns. Free Shipping."... not so much. Very misleading. Fanatics automatically charges $5.50 for me to return a shirt while USPS would charge $3.78. I contacted Fanatics via their email system and chirp... chirp... Needless to say, I won't shop there again. Lesson learned. A dispute doesn't need resolved here as I gave shirt to another person; just giving a heads up on their return shipping costs.

I ordered a black IU sweatshirt in a large size for a gift. It arrived and we gave it to the person but it was too small even though he normally wears a large. I returned it in a padded envelope and ordered an XL for a replacement. Then I got an email stating that it was a customized shirt and it was not returnable and supposedly it was damaged even though it was never worn. They told me they gave it to charity per their return policy. On my order there was no mention of customizing and without any proof I find it hard to believe it was damaged. Obviously many others have had this problem, I advise all to order from a source who will stand by there orders.

Like other customers on this website, I have been scammed out of a refund for an ill-fitting garment. I returned a non-customized item to Fanatics because it was too small. It was a gift for a boy that I have mentored for years, and he asked for it for Christmas, and he doesn't ask for much. He tried it on, noticed it was too small, and I folded it up (with the original sticker/tag still intact) and boxed it up. I paid for the return shipping myself and just got notification that they would not refund my money because there was either damage or it was a customized order. Neither of these are true. Now, this child has no gift, and I'm out the $70+ that this order has cost me and I can't afford to buy him another present. Unbelievable! Who ever heard of such a policy?!? They should refund the money... period. Total and complete SCAM! Never mind this child is now out of one of the few Christmas presents he actually received. Shameful.

I tried to order a jersey from the multiple websites that this company owns. Had I known they were all run by Fanatics, I would have never ordered online. I ended up purchasing 5 of the same jersey due to so many issues. They sent me the wrong one, they take days to reply with a robotic message that is no help whatsoever, they sent one that was damaged, they were out of stock on 2 others but took over 2 weeks to inform me. The service both on the phone and via email has been awful and after 2 months of back and forth, I am still trying to get my money back. They keep trying to refund me only a fraction of what I paid. I do not have any jerseys now nor do I EVER want to shop here again.

I placed an order with 3 items (64.99 sweatshirt with 25% discount=$48.74, hat for $17.99, sweatshirt for $84.99) totaling $151.72. I used $30 fan cash and paid the remaining $121.72 by credit card. The $84.99 sweatshirt was actually delivered in a timely manner. The hat and other sweatshirt were not. I asked repeatedly to cancel which they refused. The items arrived over a month later. I decided to keep the hat but returned the other sweatshirt. I received an email stating I would receive $46.38 credited to the original payment method (not sure how they calculated that amount). They credited $18.74 to my credit card and the other $30 back to fan cash. I have requested the full amount be credited to my card (seeing as how I paid over $120 towards this order), but they refuse. This is fraud, in my opinion. They owe me $48.74, not $18.74 plus fan cash. Fan cash is no use to me as I will NEVER shop here again.