FanaticsReviews 3,951

I wear an XXL in any other shirt that I purchase. What I received was like a TENT and way off in size... more like a 3 or 4XL. I requested an exchange for an XL and they said they didn't do exchanges. They said that I could return and pay a $5.50 postage fee. I asked under the circumstances if they could e-mail a postage paid return label. They said it was a "drop ship" and they would have to contact the manufacturer to get it. I've heard nothing since. The site says 365 day easy returns... What a hassle!

We spent more than $300 in Superbowl LI gear and it is ALL (without a single exception) garbage. The NIKE logo means nothing (shame on you Nike)! The jersey is a glorified t-shirt ($130), the t-shirts ($26-37ea x4 shirts) are 99cent store quality and oddly sized, the pint glasses ($17 ea) are as cheap as they come with dangerous flaws on the lip surface- unusable (not that we would!), the window banner is thin enough to be see-through ($26), and the fitted cap ($27) is so large it, too, is mis-sized (explains why they sold out of SM). The auto decals came off the first day they were applied, and the Christmas ornaments are throw-aways. To top it all off, we waited more than 2 weeks, the shipments came 1 item to a box, and returns are $5 PER ITEM so we'd pay almost $50 in RETURN FEES even if it's all in the same return box. RUN! DO NOT PURCHASE ANYTHING FROM THIS VENDOR - EVER!

I ordered a jersey for my daughter on January 11,2017. She received the wrong size, returned it to Fanatics for a refund and as of today, February 27,2017, I have not received a credit to my credit card. I will never ever again order anything from this company. This is ridiculously unacceptable and unheard of. Nearly 2 months to get refunded my money that they only took 48 hours to take from me? Wow FANATICS! CHEAPER vs GREAT CUSTOMER SERVICE loses every time.

Final Score: NFL SHOP - 100
FANATICS - 0

Terrible customer service experience! Ordered a gift for my in laws that live in NY on my credit card (I'm from Toronto). They charged me and sent me the confirmation. 3 days later they cancel my order without even confirming with me! After they took my money!
Tried calling them, asked when they cancelled they said something about fraudulent activity, and how they can cancel any orders they want. No apologies no nothing! In fact their reps were very rude and didn't care at all! I lost money on the exchange rate and my time trying to uncancel the order. Didn't get my gift in time for my in laws either. Huge dissapointment and probably the worst customer service experience!

This is an adendum to my original review complaining of the inferior quality t-shirt I received.
Cayla from social media reached out to me and offered me a full refund or a replacement shirt. I opted for a replacement as I really wanted my Patriots Super Bowl shirt. She told me to keep the shirt plus gave me a $20 credit for future purchases and sent me a new shirt Fedex overnight. Unfortunately the replacement was of no better quality thsn the original shirt so I emailed Cayla and she gave me a full refund. She handled my complaint great! Kudos to her but Fanatics needs to look at their Guatamalan supplier and use a better grade of t-shirt. I hope to try buying the same shirt by Nike to see if theirs is better.

Just joined Fanatics. My boss/friend uses them all the time, and, as a huge sports fan, I've always loved their stuff.

I ordered a shirt for a friend who is gravely ill. She is a HUGE NASCAR fan and I chose a quality item and her favorite driver and had it shipped. How in the world does it take almost two weeks to send one tee shirt? This was a gift for a birthday that is Thursday (tomorrow). I recently received the second "adjustment" to shipping which puts delivery on February 22. The item was purchased on the 10th. Fanatics emails indicated the item was on the way. I was even amused by a line from them in one of your emails that told the recipient to "WAIT BY YOUR DOOR," because the gift was imminent. If she'd been "waiting by her door" she would be exhausted by now.

I cannot believe the disappointment that I feel. This is a lifelong friend that I let down because I believed that when they said my item had shipped, it was en route. In fact, a label was created for shipment and it's been sitting around.

Now I have to wait another 7 days for her to receive her gift a week late. I can't tell you how deeply I'm let down. I love their gear but I doubt seriously I'll order again. Their shipping information is very misleading and expensive as well. I feel rooked.

I ordered a hoodie for my daughter. It's supposedly a women's XL. It is HUGE! I just compared it to my husbands XL (different manufacturer I believe - but you can't tell who manufactured the item because all tags are cut out and they stamp in their own logo) and the Women's XL is 8" larger than a Men's XL. For the money not very good quality either.

They did ship another but it is the same as the first. Their sizes are way off.

I ordered two items as a gift from the NHL Fanatics website, and I got it in advance and when I gave the gift, realized it wasn't the right size. The Fanatics website says it has 365 day return policy, so I wasn't concerned. But apparently the NHL website is really a 60 day return policy, however, thats not what it says when I go to the NHL website. This is ridiculous to me as I was misinformed of the policy by the poor website and communication. I'm extremely frustrated! I'm not really sure if they are two completely separate companies, but this should be way more clear on the website.

We are a military family that never seems to live at home So the teams that we love we always have to rely on fanatics.com to get items to show off our support for our team. Unfortunately the majority of the times that I order from fanatics.com they send me the wrong ITEMS, the wrong SIZES or waiting for the item longer than they said. These people have the worst customer service When you call and talk to them they then email the manufacture And then the manufacture emails you to tell you that You have 2 days to reply and they attach the conformation of your order and say if you didn't receive what is on this confirmation then you have two days to reply. Problem is their confirmation is incorrect but I don't give a crap about that you were just stuck with this item!

My first time using this site because I received a coupon code I thought I would give it a try. Ordered a medium sweatshirt, which is what I always wear. Checked their size chart and yes it said I should order a medium. Received my sweatshirt and it's more like an small or even xsmall. I wanted to exchange it ( so I could get it for the same price) and nope they wouldn't budge. I was told I would have to not only return and repurchase (for full price) but I would also need to pay the $5.50 shipping. We have a large family of sports fans and we will NOT be using them again. Terrible first experience!

I will never again order from this company. I ordered a shirt for my son it was to small so i called to exchange it they said they do not exchange i will have to get a refund then order a new one but i was only getting refund for $5 since i have to pay $5.50 for the return packing slip that is in the box then in top of that i will have to pay shipping again for the bigger size shirt. They couldn't even wave the shipping fee they are not helpful. NEVER AGAIN WORSE PLACE TO ORDER FROM!

I paid for expedited shipping on my order. My notices say that my order
Will not arrive until 2/7/17. This is unsatisfactory. I realize the
Items I ordered may be in demand right now, however I find it
Unacceptable to be charged for a service that was not provided. Please
Let me know how we can resolve this. The email I sent to customer service bounced back and directed me to the Fanatics site- where there was no option to contact customer service...