FanaticsReviews 3,951

Fanatics is absolutely horrible. What kind of unintelligent people do they hire/allow to work here? I ordered a basketball jersey. They sent me a hat for a hockey team. The paper they sent with the item said it was a basketball jersey in about three different spots and said NBA STORE in like five different spots. While trying to have the right item sent to me some idiotic person had a jersey which I ordered a couple months ago sent to me. After talking to another person the very next day I was told that the jersey I ordered in the first place is now out of stock and they will provide me with a refund. Worst workers/serivices I have ever experienced.

I ordered my bf a Seattle Mariners bracelet for her birthday. I placed the order on 4. 22. 17 and I received an email advising that it shipped on 4. 23. 17. On 4. 29. 17 I received another email advising that my gift was in Kent, As and would deliver to Spokane, As on 5. 1. 17. On 5. 1. 17 no delivery, so I called them and they advised a date for the delivery was now 5. 2. 17. Guess what, it never came. Once again I called and today they say that it'll be there 5. 3. 17. My issue is with whom they are using to fulfill their shipping. I think FedX stinks!

I made 2 separate orders on the site on the same day. They were both expected thru Fed Ex. I received a note on my door today stating that a signature was required; no problem. I call FedEx like I do with every other online shopper to request to pick it up. They say that Fanatics have to make the request: WTF is that about? I ordered these items because I will be in San Antonio for 2 play off games and I wanted my jersey and t shirt. Now I wont have it because the game is tomorrow and I will not be in town to get the package. No way anyone can call to get the option for me to pick it up tonight and by the time they call tomorrow, the item will be on a truck getting ready to be delivered. All I go accomplished from talking to Fanatics customer service is them blaming FedEx; NOPE THEY SUCK! I quit ordering from them before a few years back because of shipping issues and here I am again and I am done.

How on Earth did the NFL ever give Fanatics a license to produce 'Fanatics' brand t-shirts? The quality is terrible, the material is thin and cheap, the sizes are WAY too small and good luck trying to wear them after one washing. I purchased Patriots Super Bowl 'Fanatics' gear from their Pro Shop in size 3XL (I normally wear a 2XL) and they're still too small. I've had to go to a 4XL! I will NEVER, EVER buy another Fanatics-brand product. Go back to selling Nike, Majestic or other reputable brands.

Awful isn't even a profound enough word to describe this hideous and cringeworthy company. I ordered a size small and they sent me a size medium. I needed to wear the shirt for an event the following day, so there was no opportunity to return it and exchange it. I counted on this piece-of-excrement company and they let me down. I will NEVER, EVER buy another article of clothing from them. And will personally make sure that none of my friends, family, or any other acquaintance of mine buys their products either. So beyond livid at this deplorable company. I didn't know how pathetic company could be until I encountered them. DESPICABLE.

I ordered a large hooded sweat shirt for my husband birthday in February. It arrived and was more like a size medium. I exchanged it for an XL and it came back even smaller. I sent the sweat shirt back again and called to confirm I wanted s full refund. BEWARE they do not refund to your original form of payment they refund into a fanatics account so you have to reorder. I have called and had a live chat I have been guaranteed my money will be sent back to my credit card but has not been refunded yet. DO NOT ORDER SIZING IS OFF QUALITY IS POOR AND CUSTOMER SERVICE IS A SCAM!

Saw the add for cheap jerseys. Like a fool I ordered enough to get free shipping. The order was processed immediately. A day later I get an email indicating one of the jerseys was out of stock. The only jersey I really wanted, so I canceled the order and requested a full refund. I was met with another email requesting an alternate because refunds were a pain and would take a month or longer. Again I refused and requested a full refund. The next email said the same thing but offered a "free gift for my trouble". In this time, unbenounced to me", my wife made a similar order. So I said cancel one or the other please. I was the told that the original order could be made. I reiterated to cancel one or the other and I would be fine with that, but if not I would accept 2 additional jerseys of my request as the "free gift". They responded with "jerseys are expensive, how about a beanie".

All I want is for this to be done. What kind of a business operates like this?

I think in Fanatics.com you have monkeys working or something. Up to four times I was sent the order to the US postal code, although it was reiterated time and time again that the order should be delivered in the postal code indicated for Spain. However, they sent it up to four times by Fedex and international shipments always do so through the company Landmarkt.

Simply unfortunate. I have no doubt that even a 10 year old could do it better.

I paid $15.95 for expedited 2 day shipping for a t-shirt for my son to wear for the final four game. When not delivered in 3 business days the company blamed FedEx. When I called Fed Ex to discuss with them they said that is not what Fannatics ordered. They paid FedEx for 2-7 day non-guaranteed delivery which is a lot less than I paid them. I argued with the service rep until she refunded my shipping but that leaves me with no gift for my son who is waiting for it to be delivered BEFORE the big game. DISHONEST COMPANY WITH TERRIBLE CUSTOMER SERVICE. GO ELSEWHERE. I WISH I HAD READ THE REVIEWS FIRST!

I placed an order and was emailed the next day which said:

"Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.

We have encountered an issue with your recent order. Unfortunately we were unable to verify your order with the information provided. Your order was canceled and refunded. Please allow 2-7 business days for this refund to reflect on your credit card statement. We are sorry for any inconvenience.

An Order Verification Specialist can be reached at *******564 M-F 8:30am - 8:30pm ET, and Saturday & Sunday 8:30am - 5pm ET. For International customers, please call *******632.

If you need further assistance, simply respond to this message and we will be glad to help."

I am still waiting for my refund. Apparently they have no problems taking money from you but take forever to give you it back.

UPDATE: Not only did I not get my refund, but I am being charged $100 twice! They are charging me without my authorization, with no email or notification whatsoever. I do not know what to do. Maybe the BBB will help but I do not know. The company has a 89% negative rating on the BBB. No wonder. Will definitely never spend a penny here again.