FanaticsReviews 3,951

"We will donate your return to charity" Are you kidding me. The claim was that the tags were not intact. Here is my response after paying $15 to return the item.

The item was returned with tags intact and never worn. I paid $15 to return the item as well. I am completely appalled and disappointed at your response to this return. The sweatshirt ran entirely too small for this size given and was not able to be worn.

I will never again order an Item from your company nor will I recommend it to my friends and family.
I can't believe how they do business. Awful company. One and done!

DO NOT EVER ORDER FROM HERE. You have been warned. I ordered some Alabama gear for a VIP client and needless to say I never got my shipment on time even after paying $30 dollars for next day by noon shipping. Also, they said I messed up my address and did not put in a suite number. I did in fact put in the suite number I have a feeling their staff simply doesn't know what they are doing. As a matter of fact, it is not a feeling it is a FACT that they have no idea what they are doing. 0 customer service, customer values, 0 everything. Also, not happy with your package delivery, well you'll have to wait a whole month to get your money refunded. Fanatics - If you want to thrive in business I suggest you study your organization and make some immediate changes. DONT NOT ORDER FROM THESE PEOPLE.

I placed an online order on Aug. 1st, today is Aug. 18th - my mail already came and my order STILL has not arrived! His is not CUSTOMER SERVICE AT ALL. It should not take this long to receive an order & I never received tracking information. In fact, the only response I got right away is when I made the purchase and FANATICS took credit card payment. FANATICS should be contacting the customers - not each customer having to call back to locate purchased items!

I read the reviews and was so skeptical to order because of it but there were 3 items I just couldn't get out of my mind. I decided after a couple days of thinking about it to just give it a shot. My order was shipped the NEXT day. It arrived 3 days later and my order was exactly as I had hoped for. Thank you Fanatics.com I will definitely be ordering from you again. Sometimes you have to make your own decisions and not let others opinions affect that decision. I AM GLAD I ORDERED.

I ordered shirts on a Sunday afternoon. I realized as soon as I hit the complete my order button that they went to the wrong address. I immediately tracked down their online chat button. They told me that it was too late, the package had already gone to shipping. I then asked them to cancel the order. Again, too late. I asked how that was possible when I literally had just ordered. They were no help at all. I called the 800 number. Lady was nice but same info, except that I could open a ticket to fix the address, but that would be in 24-48 hours, and in the meantime she could see my items were shipping the next day. Big help there... if they weren't shipping til the next day, she should've been able to cancel. Their solution was to contact them in a week telling them I never received the order and THEN they'd ship it to the correct address. Really?

In the last month I have ordered 2 different shirts and it takes at least at least 10 to 14 days to receive! I will never order from this site again! I shop a lot online and this is by far the slowest shipping process I have ever encountered! One shirt was a gift to our son to wear at his making into the Army party (DID NOT RECEIVE IN TIME AND HAD TO BUY SOMETHING ELSE) the other was a birthday present to my husband and we are still waiting almost 2 weeks later! There are plenty of other websites to shop on the ship much faster without an extra charge! If you order from here, please be prepared to wait for what seems like FOREVER for your stuff!

I placed another order, against my better judgement and once again got hosed by Fanatics. I pushed the button on the order and it sent me a confirmation immediately. As soon as I reviewed it I saw a mispelling on a custom item. Within 5 minutes of placing the order I contacted them and they refused to fix it, sent me the one that cannot be used and charged me. I am disputing this with my credit card company. This is twice this company has proven that they have Zero Customer Service. I will not EVER use them again. As a SportsBar owner I had a big need, and have spent more than 1k this year alone on items, guess they don't need the income.

So they guaranteed my products to get to me by a certain date or they were going to be free, I was hooked with that promotion and never got a refund, called them and they said it was only on selected items but it never said that the products I was ordering didn't qualify for that and didn't get them a day after I needed them. The jerseys that I ordered had color issues such as minor dark colored areas like whole jersey had dark areas when it was all supposed to be the same color. Cannot return it cause my dumb self ripped out the tags without checking it first-_-

My custom, $50 t-shirt not only arrived damaged and looking nothing like the description online - the design of the lettering and the coloring looked nothing like my team.

I contacted Fanatics for a replacement, which they refused saying this item is out of stock and they have no idea when it'll be back in stock. Yet it's a customized item that requires a blank t-shirt and a printing press so this sounds like an excuse for me.

After my review they indicated that they'd make this right by refunding my original amount, so I'm updating this review from 1 to 3 stars.

First time and last time shopper of this site. Take your magnifying glass and read where it says "some exclusions apply" the letters are so small you about can't see it. Bought $140.00 worth of merchandise, what a waste of money. Bought an NCState shirt and the 2nd time wearing it, the letters are already cracked. Bought another NCState white T-Shirt, washed it and dried and it went from a XXL to a Large. Horrible quality of clothing. The promotion said my order shipped in 3 days and by Friday or it was free. This was a Monday. A week and a half later my order arrived. After reading a form in my box that stated 100% customer satisfaction I called. The lady told me some of the things I ordered didn't qualify and that I should have read the exclusions rules that I never seen until she pointed the small fine print out on the phone. To resolve the issue she said that she would send a 10% off coupon in an email... to this day a week later have not seen it. Completely horrible experience and do not recommend anyone waste their money on this site.

I ordered a Steelers T-shirt with Antonio Brown name, before I ordered I made sure that the name and number where screen printed without false stitching, I even contacted support asking if it had false stitching and they told me it didn't had false stitching; Today I received the T-shirt and it had false stitching, I immediately contacted support and send them photos of the T-shirt, they told me that I was right and that the item doesn't comes with false stitching but mine had it.

At the end their solution was that I needed to send it back for me to get a refund, Im not from United States, I have a PO Box on Miami where they ship my items and then they are shipped to my country, if I want to send the item back it will cost me more than the actual cost of the product, I told them that I was going to the United States on August if I could return it by that time and there answer was, no you only have 30 days to make a return.

In conclusion Im stocked with the T-shirt that I won't use and I lost $32.00 USD