FanaticsReviews 3,951

I'm not sure why all the major leagues and college teams are going through fanatics, they are the WORST company ever to order from. I still have yet to receive my refund from them (that order was placed in may of 2017) even though they gave the account numbers to my bank, but my bank says no transaction was processed. It looks like i have lost 70 dollars. I would buy from somewhere else other than this company. Better Business Bureau... Na far from it.

Earlier this year (2017) I received a gift of a SF Giants shirt. The size wasn't right so I undertook to exchange it. The company doesn't do "exchanges." You have to return the item and start all over again. I queried the customer service rep about how the credit works. I didn't want the original purchaser to know I had exchanged the item. I was assured a credit would be set up in my name and the original purchaser would not know. I was told I would receive notification of the credit within a few days. After two weeks with no word, I called customer service again to ask about the credit. I waited on the phone for eons while the matter was being investigated, only to be told the credit had gone back to the original purchaser. Exactly what I did not want to happen. The credit was taken back from the original purchaser (talk about adding insult to injury) and put in a credit account in my name. Meanwhile the company bombards you with emails, always with special promotions: free shipping, no minimum order, 20% on merchandise, no minimum order. In early September I received a notification that if I didn't use my credit in 30 days it would expire. I live in California where gift cards, gift certificates and credits cannot have an expiration date. If no goods or services have been provided, these credits are good forever. Unfortunately, this company is elsewhere. To not lose the $65 credit, I placed an order totaling $62 today. The screaming banner of free shipping was this weekend's offer. When I checked out, I was being charged an additional $6.52. I'm not great at math, but if I use only $62 of a $65 credit and get free shipping, how do I owe an additional amount? So yet another phone call to customer service. Even though I was not applying for any other special promo, I was told that free shipping didn't apply to my order because I was using a credit. Dumbfounded, I asked why and was told it was just the way it is. If I purchased with a credit card and not used my credit (which will disappear in a week), I could get free shipping. Just to get rid of this company, I placed the order, paid the shipping. Meanwhile, they still have $3+ of my credit which I will never use. I expressed to the customer service rep that I will never, never, ever do business with this company again. If you are thinking of ordering from them, please don't. There are many other companies offering the same items who are way more reputable.

Placed an order (2 weeks ago!) and the next day there was an email with shipping information. When I click on it to go to FedEx site, there is a "shipping exception". The label is nor readable it says. New shipping info was sent to FedEx, but they have no trail of any package being shipped. This company took my money, pretended to ship my order, and now I cant get through to them to try and locate my order! They sure are quick to take your money and from there could care less what happens to you. How is this company in business with all these bad reviews? 1st and last time I will ever order from Fanatics. Wish I did more research on this company before I was Taken advantage of. Now I am out the money and have no order... been 2 weeks! Unless the person delivering my order is walking from Florida across the country, nothing should take this long!

I purchased a limited edition maize Michigan wolverines football jersey and was shipped a Penn State jersey in white. I called to inform them how much of a dissapointment this was and they stated there was nothing they can do. They tried to offer me a 10% coupon for my next purchase and offered to refund my shipping. When I asked about getting the correct jersey in return they told me they were out of stock and there was nothing they can do. Not only was it dissapointing to hear that I couldn't get the jersey I ordered but the fact they want to offer me a savings for 10%! (Insert sarcasm). Sure I'll hop right on to buy some more items for your company to mess up. This not only ruined my day but it was a gift for my father. I will never ever buy anything from fanatics again!

I ordered a hat and jersey for my husband last thursday 8/31/2017. The next day they sent me a shipping conformation for the jersey but not the hat. So I give them a call friday and the person that answers says call back tuesday sep 5 if you still have not recieved a confirmation for the hat. So I call back they tell me to wait until next monday september 11th to call back if I still have not recieved anything. I say I want to cancel the hat they tell me they cant because its to far in the shipment and I said how is that possible when we havnt even recieved a shipment confirmation they pretty much could not help me. So today september 6th they send me an email that says the hat has been delayed and will notify me when they get a new shipment day. I call today again to cancel and they said they cant because its to far in the shipment. They couldnt not do anything for me as a customer even the supervisor could not do anything. How in the hell is this company still around. This was my first and last time ordering from them. I will definetly be contacting the Better Business Bureau.

Bought a pair of Men's OSU Nike shoes and from the first day noticed the black stripe was wearing off. By the end of the week I was downright mad that this pair of shoes looked so pathetic so I contacted them on my day off to express frustration and sent them photos so they could see the issue and see if they would allow me to return them since this kind of issue is no fault of mine but obviously a manufacturing defect. The company told me I cannot return an item even though it has an issue, since it was worn. Ridiculous statement, if I had known they would do this I clearly wouldn't have spent $109.99 on these! They offered me $15, absurd! I contacted them again and they offered me $25 which I am sorry; is a slap in the face. Basically it's ok to sell people $#*! products and offer them a sliver of what they spent for the "inconvenience."
Shop anywhere else! This place is a joke!

I ordered a MLB All Star Personalized Jersey for my daughters birthday for the All Star Game, I put Ramirez number and name on the jersey in the drop down menu, she received the jersey without any number or name on the back, I called them and they said they would snd a new one out six weeks ago and they never did, called yesterday and the lady basically told me that they never had jerseys that you couldnot personalize for the all star game and they dont exist. My head wants to pop off, I swore last year after they sent me a child size jersey for the same daughter and fought me on it I would stop using them. NOW I AM DONE, PEOPLE dont forget if you order from MLB.com they are FANATICS! Time to boycott MLB.com too.

My mother ordered two shirts for Bucknell Football on Sunday August 27,2017. She ordered one orange shirt, and one blue shirt and paid extra for 3 day delivery. Yesterday, Friday September 1,2017 when the order was not here 5 business days later, she contacted customer service via online chat as there was no number available for her to call. She was told that there was a processing timeframe, that was not mentioned at the time she placed the order, and that the shirts would ship after that. Today is Saturday September 2,2017 and one shirt arrived... she ordered two shirts and only one of them is here. She had ordered them to wear to a game today. The orange one is here and the blue one is not. Also, there is no invoice with the shirt to confirm that her order was processed correctly or so she could call. So she contacts customer service by live chat once again at which point she is told the blue shirt is in route, but based on where it is it will not be here until Tuesday because Monday is a holiday. The representative also proceeds to argue with my mother about details of the order and what was and was not stated on the website. The first rule of customer service is not to argue with your customers, but they obviously did not read the rulebook. My mother was credited with a refund of the shipping cost as even with the processing timeframe of 2 days, neither shirt was delivered in 3 as she had ordered. Upon hearing of her problems I read reviews and found this seems to be a recurring issue for this company. You would think they would learn from experience and fix the issue. I don't know how they remain in business when all they seem to do is refund people their orders/shipping costs. Perhaps they should send their entire management to work for Amazon or Lands End to learn how to properly treat customers for true customer satisfaction.

PLEASE PEOPLE DO NOT BUY FROM FANATICS, WE NEED TO MAKE SURE THIS COMPANY CLOSES DOWN ITS ONLY 21 YEARS OLD AND ACTS LIKE IT. I PLACED A ORDER FOR NEXT DAY DELIVERY THEY SHIPPED IT OUT 2NDAY DELIVERY AND STILL WON'T ADMIT IT WAS THERE FAULT THEY ARE BLAMING FED EX FOR THAT WHEN IN REALITY WHO EVER PROCESSED THE ORDER DID NO SHIP IT NEXT DAY INSTEAD THEY DECIDED TO SHIP IT 2ND DAY AIR PATHETIC, IF I'M PAYING FOR IT DO AS I SAY COMMON SENSE

NO CUSTOMER SERVICE AND FROM FLORIDA THE NUMBER ONE SCAMMING STATE OF THE U. S

Over 800 Reviews and A 1.5 Rating. You guys must just not give a crap! Anyway, purchased a Penn State Beer Pong Table. Get the package, open it today getting ready PSU game Saturday and it's a Cornhole game. Appropriately sent! So call customer service, there are no more tables. My guess they sent this because they ran out. Send the wrong thing and when they go to get it... oops too late! All sold out! But don't worry, they will cover return shipping! Really, so big of you guys, now I have to haul this damn thing home and send it back! The tating tells the story. How can you run a company and have a 1.5 rating. Oh I know, because dumb asses like me didn't check the ratings first!

Customer service does not exist for this company. I accidently purchased a size 48 jersey. Decided to return it back for the sake of getting a new jersey. Come to find out they take 20 days and then was told 27. I only met 2 helpful people in this entire process. Now I'm sitting up here without a jersey with no guarantee to even get it replaced.

I've never felt more scammed a day in my life. I was given different information regarding my refund and what I'll be paying and everything. This is terrible and I will never use them for a jersey buying site ever again. I am beyond fumed at this entire situation that has not been properly managed.

Their shipping methods are the worst as well. Slow mail so by the time they make it there you won't even have time to buy the jersey you want. They run out of stock and everything.

Latest interaction was me being talked down to by a customer service rep. NEVER AGAIN.

Went to buy my husband his birthday gift and i customized it to a certain player but when i noticed it was the wrong size, it was too late. Took forever to contact them and once i did i couldnt change the size, nothing. All bc it was customized. Youd think customer satisfaction would be top priority but no. They couldnt do a thing. And i had called only hours later and they still couldnt help. I get that they want to send it asap but hey now im upset that its not gone fit him. $120 down the drain.

I purchased a University of Maryland polo as a gift for $60. It ended up being too big so I returned it and ordered a new shirt. Eventually I got an email stating that it was customized and damaged, which it was neither! Oh and on top of that the email said they donated it to charity! Then when I called and made a huge stink about it they finally said they'd give half my money back. I am absolutely disgusted by this company and if I would have known they were a scam I would never have bought a shirt from them. This company should be ashamed of themselves!