FanaticsReviews 3,951

I ordered one item over a week ago. The next day I received an email that it had shipped but when I try to track the package, it just shows label created. That stupid label has been created for over a week! So, I go to their site to chat with customer service and the rep was a sorry, smug excuse maker. No apologies, no explanations. I told her I wanted the tracking details and she told me to look them up. Hello?!?! Thats why Im calling you because all I see is label created. After reminding her of that little fact, she finally chats back that itll be here this Friday evening. Really? They shipped it or, created the label, over a week ago, and its not going to be here for another 2 Days? Its shipping from Florida to North Carolina for crying out loud. Via FED EX! Are you kidding me? It should have been here within 3 days. Her response was it I wanted it sooner, I should have paid for faster shipping and she suggests I do that next time. Next time? There wont be a freaking next time! Between the sorriest shipping policies and their smug customer service you better believe I WILL NEVER ORDER FROM THEM AGAIN! They need to be shut down and put out of business!
DO NOT ORDER from them!

Ive used fanatics for years but I think this is my last time. Shipping times are incredibly long especially when shipping is not free. I am in Atlanta and the items are shipping from Jacksonville, FL. At most this should take only a couple of days when using ground shipping or USPS. It takes a full 7 days... thats the same as if it was shipping from CA. What makes it worse is that it appears the package is almost purposely delayed for using cheap shipping (not free but cheaper shipping... $5). It sat in the Fanatics warehouse for a day before a label was printed, then waited another day for it to be picked up, then sat locally for another day... In the end it will just be easier and cheaper to buy locally. They only win if they get your money.
As you can see by the negative reviews regarding shipping I am not alone.
So again for the recap, if you want to overpay for shipping and have it take longer than it ever should to arrive, please feel free to use fanatics.

This is unacceptable. I want a call back from a manager ASAP. I was just on hold for 15 minutes trying to speak to someone about this ridiculous return policy. You took something I bought, decided it was unacceptable and rather than sending back my item you donated it to charity? Are you kidding me? Because of a dog hair!

Thank you for your business. We have received your return for order number, but upon review, show that the following item(s) have been returned outside of our return policy.
The item was customized. Customized items are final sale and cannot be returned.
The item was returned damaged. Returns must be in original condition, unworn/unused with original tags and labels
Women's Fanatics Branded Black Nebraska Cornhuskers Plus Sizes Freehand T-Shirt
Quantity: 1
Product #: *******
Since these items were received beyond our return policy timeframe, we are unable to process this return, and as stated on our website, have donated the item(s) to charity.

We look forward to the opportunity to serve you again soon.

Sincerely,
Returns Team
Fanatics

I ordered a New Orleans Saints jersey from this ridiculous website as if I didn't learn my lesson the first time. Needless to say, the jersey is nowhere near black and gold, it's black and beige. I compared it to my jersey purchased from NFLShop.com and the quality is that of a swap meet. I called customer service and they said if I was to return the jersey, they deduct the 5.50 from my return credit. WHY do they charge you for THEIR disgusting merchandise and horrible service. I want my full refund back like now. STAY FAR AWAY FROM THIS WEBSITE. No matter what sales they have going on. This is beyond ridiculous and for the life of me I don't understand how they're still in business

I didn't even know a review site like this existed, but after another terrible experience with this merchandise dealer I had to see if I was being unreasonable, or if everyone else was having similar issues. I see that 695/866 reviews have given Fanatics 1 star! How does a company like that stay in business?

For me the issue has been the shipping - routinely. I paid $25 for a jersey to ship "next day" so I could have it in time for a tailgate-themed party. However, the confirmation tracking number says it will arrive in 5 days. Customer service said that next day shipping means that the package will be SENT OUT on the next day, not received. That's total crap. Who would pay $25 for 5 day shipping?!

I've also had other orders that have taken weeks to arrive. I don't know what the deal is with that, but between promising to delivery a service and not living up to it, combined with puzzlingly long shipping waits, I can't imagine using this site again.

They created a label 2 weeks after my order was placed but never shipped the 2 shirts. I was told I would be over nighted the shirts for free, but never got a shipping notification. Today, 2 days later, I received a shipping notification for one of two shirts and it is going Fedex Smartpost for deliver in 7 days! The online chat lady "Tia" said "I am sorry. It was shipped 2nd day air" which was clearly a lie because I tracked it 5 minutes before that. They did not offer any refund, discount, or any restitution AT ALL. They absolutely do not care about the customer. DO NOT WASTE YOUR TIME.

I placed an order on 9/19/17 for a anniversary gift to give to my husband on 9/30/17. You would have thought I ordered in plenty of time. When I checked the tracking all it stated was the label was created? I chatted online with "Louise" on 9/26/17 to check the status and was assured even though the shipping information had not been updated, I would receive the item by close of business on 9/28/17. So this morning, 9/29/17, I chatted online with "Devin" because I still had not received the item. This person proceeds to tell me it is a lost package. They will either refund my money or send another one. REALLY - Guess what, it will not be here by my anniversary date of 9/30/17. They will ship it 2 day shipping with no additional cost. Thanks so much - for nothing!
I personally think they should send me the item and refund my money for their screw up! "Devin" said they could only refund my money or send me another one - not both!
I will not be ordering any more items from fanatics or anything affiliated with fanatics ever again and I wanted to make everyone was aware of my experience.
TERRIBLE customer service.
I generally do not complain but this order was for a special occasion.

Placed an order with them then the next day I called to cancel and they told I cant do it even though my order has not ship. They told me I will need to wait for shipment than return it which will take 7 to 10 business days. After is return it will take and additional 7 to 10 business day for processing. And last but not least i will get my money 7 to 10 business days so about a whole month to cancel, processing, and get your money back. Stay away and buy from Amazon or other sports stores. Will not recommend to no one.

I placed an order over two weeks ago. The order I made was to be a gift I needed about 10 or so days later so I made sure that processing times and shipping times weren't too long, and supposedly they weren't so I went through with the order. When I went to track my order a couple days later, it said it had been refunded. I had not canceled or initiated any kind of refund. I was upset and wasn't sure what was going on so I called customer service. The gentleman I spoke to was nice but told me he couldn't help me figure out what happened because it was too late and that I should call back later. I called back several days later and spoke to a woman who was rude and gave me no information other than I could expect a refund in 2-7 days. It had been about 5 or 6 days since I placed the order so I let it go and said I'd call back again later if I still hadn't seen the refund. Now after 2 weeks I still have not gotten a refund and have called again a third time. The lady I spoke to was very nice and tried to help me even though their 'system was down' but she was not able to help me at all. I am extremely frustrated at this point and am thinking I'll have to wave goodbye to my money.

After choosing 2 day shipping and making sure the items said they were in stock I ordered 2 items. A week later and they still haven't finished processing and am now getting told my order is "delayed" Absolutely terrible business practices. Don't advertise 2 day shipping if it isn't 2 days.

We ordered two men's, and one women's hoodie. I received an email that the only one has shipped. I had a conversation with your online chat service she explained the second was on back order and then I asked about the third she said there is no third. I asked would I have to pay to ship for the third jersey? Even when it was your website that messed it up? She simply said yes. Then simply ended the chat. I live in Canada we bundled the three hoodies to even make it worth our cost do too shipping be so expensive.

I ordered a large for my newphew but it was too small. I re-ordered an exlarge and returned the large. I had no problems with the refund and it deposited back in my account within the week. I would definatley order from them again.

I ordered 2 shirts the morning of 9/4. Today is 9/26, and I still have no shirts in the mail. Tracking says "in transit" and "scheduled delivery" has a? After it. Would have NEVER ordered had I known it would take this long. Will I ever get these shirts? I will never buy from this company again. I'm sure there will be the standard reply from this company below. "we are sorry to hear about..." but sorry doesn't get my shirts here any faster.

I've ordered several items from your site in the past with no problems, and am incredibly disappointed this time. I ordered a Cleveland Indians t-shirt for myself, in hopes of having it for the ALDS. The order was placed on 9-15-17 (order # 21-**************) and it said my item would ship by 9-29-17. I checked the status of my order today, wondering why it's taking so long, and my order status just says Refunded. If you can't fulfill my order, don't list the item as available on your site. And maybe GIVE ME A LITTLE NOTIFICATION about my order being cancelled so I can order it from someone else more reliable.

To say I'm disappointed is an understatement... I am going to the Seahawks game this weekend and ordered some shorts and shirts online. I double checked everything to make sure the t shirts and shorts were regular fit. It said they were. Everything came in today and all of the items are "athletic cut" which means the large I ordered fits like a small... Not really the look I was going for... and now not enough time to try and get something else. $120 wasted...

Have always had issues with orders off of fanatics (either lost, never shipped, or other countless errors on their end), but had a gift card and decided to order a shirt for my boyfriend's birthday.

After not hearing anything about the item being shipped for several days despite getting a purchase confirmation, I reached out and was told that my order was cancelled "due to a system connection error" and was told to try to resubmit my purchase. However, when I entered in the gift card info again, it now has a zero balance, and was told I now have to go through some 2-5 day process with billing to try and get the money back on the card.

So much for the birthday gift! Have never had worse customer service experience in my life from any other company.

I Ordered a Jersey on Monday 9/12/2017. Under the jersey on the order it said Jersey would arrive on or before 9/22/2017. We are going to the game to the Monday Night Game on 9/25/2017 and that's when we needed the jersey. Everything was good until yesterday I checked the tracking and it was updated to be delivered NOW on Tuesday 9/26/2017, instead of 9/22/2017 like it originally said. That's the day after the game and 4 days after what your website said it would be delivered. I never would of ordered the Jersey if I knew it would arrive the day after the game. So i contacted them to cancel my order and refund me my money, and they said it has already shipped and you will receive it on Tuesday and have to return it and once it goes through the return process you will get you money back. They said it states it ships within 3 bussiness days, YES you are right, But you also promised it would arrive by Friday 9/22/2017 on your website. SO JUST CANCEL MY ORDER AND GIVE ME MY REFUND. NEVER USING YOU AGAIN! I SHOULD NOT HAVE TO WAIT TO GET MY REFUND. CALL FED-EX AND TELL THEM TO RETURN THE JERSEY TO YOU SINCE IT IS STILL IN ROUTE AND 7 DAYS AWAY FROM ME AND REFUND MY CARD! HOW HARD CAN THAT BE!