FanaticsReviews 3,951

I should have learned after the first time I ordered something from Fanatics and it never showed up and it took me over a month to get it resolved, but here I am again.

I ordered a jersey a month and a half before I needed it, it of course took forever to come which is just something I expect from this group so I figured I had plenty of time. The sizing guide suggested to order a size up for a looser fit which is what I like and of course the jersey looked like a dress on me, which is fine, sizing mistakes happen and that's no big deal.

This issue at hand is that I put this jersey in the mail to return on October 4th and after getting no updates from Fanatics from two weeks I reached out to a rep via chat and I'm being told I should have my refund by November 1st so I can buy my new jersey which will again take two weeks to ship unless I feel like paying more money for faster shipping. So many sites handle returns so smoothly and easily that this is just a huge disappointment. All I want is a credit to my account so I can get another jersey from them and knowing me I'd buy even more stuff from them for my team, but once this refund comes back I'll just take my business elsewhere. Fanatics is just too much of a pain to deal just to get clothes.

I ordered twice from Fanatics in the last 3 weeks. The first time, after receiving my receipt via email, I immediately noticed I had been charged $13.99 for shipping( 1 tshirt) when it should have been $4.99. After sending an email they did credit me the $9.00. I did not receive the item but once I called they did "reship" it. I received in a couple of days.
I ordered again today, but this time after placing the order I took a screenshot of the receipt which said $4.99 shipping. When I received my receipt via email I again was charge $13.99. Once again they did refund it after I contacted them, but I feel this is dishonest and will not order again. I can understand a mistake once but not twice in a couple weeks. I am hoping I receive my package without issue this time.

I ordered a high end Nike shirt for about 60 dollars. When my order arrived they sent a cheap fanatics brand yellow shirt that was worth far less. When I tried to contact them I had difficulty reaching anyone thru the chat system which appears to be the only way to reach them. When they finally responded it was very slow and the person seemed to not grasp the gravity of having substituted an inferior product and charging for the higher priced item. The only way to get my money back was to return the item to get a refund. This shirt was not worth returning. They did agree not to charge the return fee and told me I would receive a full refund. I asked to speak with a manager and when he failed to grasp the situation I asked to speak with someone else and was told I could not and he hung up on me. I intend to inform the consumer affairs division of my states attorney Generals office of this matter. Substituting a cheap product when you buy something else is simply not ethical. I have purchased from them before but no longer feel that they are honest in their business practices. I hope I get my money back.

If you are on a timeline and hope to receive your purchase containing personalized items within a reasonable amount of time... don't bother. Slowest shipping I have ever encountered. I always order size XL for all of my shirts/jackets. Sweatshirt is snug and tight around neck. Not great quality either. Live and learn folks!

Item left their facility 10 full days after I purchased. After sending an email stating if the item hadnt shipped, to cancel order, they initiated shipment that day and sent it anyway. Had my alumnis team coming into town to play a local team and I intentionally ordered the item early so it would be here so I could wear to the game. The game was Saturday and the shipment showed up Sunday morning. Extremely unhappy with this crap and now I have to deal with a return (the auto return label WAS NOT included in the shipment), perfect.

Horrible customer service. The company takes my money but does not ship the merchandise. Never will order again and will be sure to let others know. Now I'm having a hard time trying to get my money back.

I ordered a jersey for my nephew. They processed my payment and the money came out of my bank. Now 4 days after my order, I check the status and it says refund. They took my money and said my payment was declined. Well, obviously not because the money is gone. I received ZERO notifications. I spoke to two people on the online customer service chat who disconnected when I started asking about the money. I called and spoke with a women at length who said she would put in a ticket. She refused to let me speak to a supervisor. She said I might receive a refund, but that the payment never went through when my bank says otherwise. I shop online often and have never had this kind of issue. Now, I'm out $85.57. I'm very angry and I will tell everyone to stay far far away.

I ordered a NCAA T-Shirt and the front imprint was waaay off center. They denied the return because they claim there was "white stuff" on it. What does that mean? It will be my life's work to slam them at every opportunity I get. Oh ya did I mention that the quality sucked too?
The shirt cant be resold anyway! I WILL NEVER BUY ANYTHING FROM THEM AGAIN!

I wish i would have read the reviews prior to making my purchase. I ordered a shirt through Fanatics and although it said it would ship in 1 business day, its status has been stuck on "label created." Meaning it hasn't been shipped. This was supposed to be a gift but now I don't even now if it will make it in time to me. I didn't expect overnight shipping but after all the reviews and my personal experience, i don't think i will be ordering again. Oh and the rep i spoke to on their live chat was absolutely no help. Whatsoever

Terrible customer service! I ordered a shirt on 9/7/17 and never received it and then paid for one day shipping as well my total is $42 and I have never received my package. They said originally that I canceled my package now theyre saying they left it at my door which is impossible cause I live in an apartment building they cant do that. So now theyre trying to not give me my refund! This is the worst experience I have ever had with a company. The only way to contact anyone was threw Facebook messenger which was very frustrating. I highly recommend you save yourself the head ache and not order from this company.

It's taken over two weeks to get a t-shirt. The shirts are crazy expensive... and on one of the shirts I ordered, they didn't have a view of the back... it said "new york" on the front and that's all I want... when it arrived there was a big yankees logo on the back. I took a screen shot of the page from their website showing there were no other photos but when I emailed to complain, they led me to a "clearance" page where there was additional photos. I have a screen shot of no back photos. Still cost me $5.50 to send it back. No offer to wipe that fee out even though I sent the jpg of the screen shot showing no additional photos of the back of the shirt. I'll never do business with them again. Heck, even if you buy the same shirt for the same price on Amazon, you get it the next day or two.