FanaticsReviews 3,951

Worst vendor experience I've ever had. Ordered World Series gear from the park when first available, paid extra for quick delivery, received an email that items had shipped, items are 3 days overdue and my kids are disappointed. They failed to deliver but succeeded in taking my money. Customer service available by "live chat" that loses its connection before you can get an answer.

This is a business that you need to avoid. This is a business that needs to go out of business.

So I ordered two tumblers (mugs) and a baseball cap. I signed up for free 2 day shipping by filling out a ShopRunner form. The order page tells me that only my baseball cap was eligible for 2 day shipping and not the two other items. The two tumblers show up 4 days later and yet the baseball cap that was supposed to arrive in 2 days is still not here. Layer on top of that, one of the tumblers was the wrong item. Then I contacted customer service but they could not articulate the reason why everything was screwed up. They offered zero assistance in helping me understand what went wrong and they did not even attempt to make things right. They basically told me that I was S. O. L. And hung up on me. Yes - they hung up on me. Apparently, they don't care about their customers and I'll be surprised if they're in business much longer. My only regret is not doing my research and reading these other horrible reviews prior to making my purchase. And the worst part is - now I have to deal with their return process.

Orders take forever, by the time I get the Jersey I ordered for my sons birthday the player will have been traded or my son will have outgrown it! Even though I called last week and was told item shipped after waiting 4 weeks, today I received an email that order is delayed, with no estimated time frame. When I called no one could give me any idea of timeframe and no apologies for the misinformation or delays. This site is the worst service ever!

I received the wrong item, not once but TWICE. Had to return both times. They expect you to return items when it was THEIR mistake. Don't take into account time and trips to P. O. Item was out of stock. Now I get an e-mail saying no refund because another item was shipped. UGH! I could scream. The more I try to fix their mistakes the worse they get. The need to take some lessons from other Companies about good customer service.

Called to check on my order that I placed on 10/17/2017 provided them with the order # that I received from Fanatics confirmation email and no one could find my order or give me any information about my order. In speaking with customer service through the chat application it was a complete waste of my time. The gentleman gave up and said I would need to call and speak with someone regarding my issue. I called customer support and the lady answered and was short and no help at all she stated sorry I can't find your order not sure what is going on. I'll create a ticket and someone will get back with you. She gave me an excuse that this is a busy time and there is an influx of orders due to the World Series. All in all terrible customer experience I will never order anything through Fanatics again.

Without exaggeration, my dealings with Fanatics have been the worst customer experience I have had with any company! They created an issue with an order that I tried placing, cancelled the order without telling me, and now refuse (or are just too inept) to fix it--I have never had the experience of begging to buy from a company, yet have them do nothing about fixing their own error. I will take the hint and take my business elsewhere...

I ordered a shorts just now but I didnt received any confirmation email? I've seen some bad reviews regarding to my case.
When I insert the order# into track order it shows "Your order could not be found. Please check that you've entered the order number correctly."
Seriously? Payment has been made in a second but processing takes forever?

*Updated*
Chastity responded to me and it showed the shipping label has been created on the same day but not shipped yet. Will look forward and update the event. 5 stars will be given If I got it on expected delivery date. Thanks Chastity!

***LATEST UPDATE****
I received my parcel on time and it looks great! I am happy with the service! Thumbs up. Thank you very much! =D

I ordered two shirts and paid extra for 3 day shipping so the shirts would arrive before we left for Houston to see the Astros play in the World Series. Guess what? The estimated delivery was after we leave. Customer service could only refund the extra shipping cost and said to ship the items back and they would waive the return fees. Doesn't help me, I bought the shirts for a reason. Now I have to wait for a refund after I ship the items back. I WILL NOT be doing business with Fanatics again. Total inconvenience!

Ordered five (5) shirts for my son. I requested that the order be shipped to the FedEx office located at the university he attends and noted my son's university's student ID number on the order. Order and payment was confirmed from Fanatics via email.

I told my kid the order (his birthday gift) was placed
And that he should receive the order soon. The next morning I wanted to confirm the shipping address as the confirmation Fanatics sent to me via email did not have his student ID # on it. After being placed on hold I was directed to Fanatics "fraud" department and was told that Fanatics unilaterally cancelled my order. The Fanatics representative indicated that based on their experience a lot of fraud occurs when shipping merchandise to universities.

Here is my issue. If Fanatics will not ship to a certain address, their electronic purchase interface should NOT let the order be placed. Additionally, if Fanatics does let the order through, like they did with me, Fanatics should have confirmed the cancellation to me via email. I should not have to find this out by calling customer service regarding my order.

Essentially, Fanatics should not have accepted my order, nor billed my credit card, and should let customers know when it unilaterally cancels its customers orders.

I ordered a polo logo shirt from Fanatics over the phone--they were supposed to send it to my son in South Carolina; however, they shipped it directly to me. I called them when I received the shirt and asked them to either send him another shirt or credit a shipping fee that I would incur to send it to him. They said they could credit 4.99, but when they tried to process, it would not work in their system. As a result, there wasn't anything they could do. I asked him what he would suggest, no real answer. After I got frustrated, he put me on hold to ask his supervisor who said the only thing they can do is provide me 10% off my next order (it's in the notes!). Nothing to resolve this issue at all. HORRIBLE customer service (I have been in customer service for 30 years and cannot imagine handling customers this way). I am a past Fanatics customer but taking my business elsewhere.

Ordered a Houston Texans jersey and a Lions. Lions showed up late but it came, the Texans jersey did not. Been on their online chat and called three times. One guy told me it was out of stock and waiting to be shipped in two or three days (nothing), one told me the order was lost and they have to submit a ticket to investigate what happened and that i should hear from them within two business days(nothing happened). Toady marks 18 days since i placed my OVERNIGHT delivery order and today they told me they cant give a refund until i received the package and send it back. How can i send back what i dont have, i have filed a complaint with the FTC and will be sending a legal letter demanding my refund under the Federal Trace Commendation act. From witch time they have a set amount of time to give me my money so we will see.

Ordered a womens Carolina Panthers T-shirt and received a mens Houston Astros T-shirt.
WTF
I placed my order on 10/6/17 and it just delivered today 10/19/17
This was supposed to be a birthday present for the 23th.
I didnt think it would take that long and I would receive the wrong product.
I will not do business with his company anymore.
Customer service claims I will get a replacement by the 23th and no charge for express shipping. Wow, how generous
They should discount my item for the inconvenience

Ordered 2 gift certificates on 10/9/17 for a birthday gift. Receipt shows purchase completed and gift certs would be emailed within 24 hours. 5 days later contacted company and was told anticketnwas opened and would hear from them within 72 hours.

After not hearing from anyone I sent email to customer service and was told ticket was there and we hadnt reach 72 hours yet. Now its been over 3 days and still nothing. Im hoping to get my money back if I can ever get someone to follow up.

Will not ever use this company again!

I ordered a jerse from OSUfanatic.com that is a part of Fanatics. I ordered this jersey on 09/29/18 and the tracking number I was given is showing that my package was in china on 10/08/2018. First of all had no clue that my product was being shipped from China and I expected to have this for the Ohio State vs. Penn state game on 10/28. Whenever I email or try to reach out for an answer on when I will get jersey there is no way to get in touch with them and no response.