FanaticsReviews 3,951

I never write reviews but I had to for this situation. I placed an order and used about $22 in fan cash that I earned. The item was too small so I returned it and received a refund of my money but not my fan cash. I called customer service 7 times in 3 months and each time was told that they had to submit a form to request my fan cash back. It never happened! After the 8th phone call, they told me that they do not refund fan cash once it's been used. I will never ever order from Fanatics again due to the sorry, inconsistent customer service I received!

The shipping from fantaics is awful. Shipping is $5 to get your item, which is fine, except for the fact that it takes almost a week and a half to get to you. And then once i got my item and realized it was 100% cotton which wasn't want i wanted. They advertise "easy returns." They charge you $5.50 to return the item for shipping and it takes 7-10 BUSINESS DAYS, to get back to them and then another 5 BUSINESS DAYS, to get a refund. I placed my order on October 12th and literally sent my item back the same day i received it, and by the time i got my refund it was Nov 5th. Wouldn't ever buy from this site again, no matter what sale they are having and wouldn't recommend it to anyone.

Ordered a customized hoodie. Ordered a ladies medium size (10-12). I actually wear a size small (6-8), and when the hoodie arrived it was way too small. My 10 year old son tried it on and it didnt even fit him. Called customer service twice and both times was told that since its a customized product that they wont fix the issue. I spent $70 on this hoodie and now I can literally do nothing with it because its too small. Nowhere in the description did it say runs small and I read the size chart BEFORE I ordered. Horribly upset with this company, what a horrible way to do business. Apparently im too fat to do wear clothes. In the email response they state We hope to have the opportunity to serve you again soon for all your sports fan gear needs. I might as well take a $100 and light it on fire while Im cheering on my favorite team, at least thatll keep me warm while watching the game, unlike the $70 hoodie I ordered.

If you are in a hurry to get an order then use Amazon Prime or someone else. Ordered two World Series hats 30 minutes after my team won to get there. 2-days after the World Series was over they showed up after Fanatics longest stated shipping time-frame. I will never trust them again for any order. Now I am waiting for a Credit due to their poorly run Fulfillment center and customer service. Also, note that when the package showed up later when the Tracking said it was being returned to the merchant due to a wrong address (which was on the order correctly), I now have to drive 30 minutes to mail it back. Injury to insult... yes, I spoke to Cust. Serv. Twice and they were very insulting and not helpful.

Ordered something from them that is a manufacture direct item. Got the confirmation email and went to check the order status next day. It is not on their web site. The order that I received a month ago still shows as pending, also. Tried using the help section, but it is incorrect and shows navigation that does not exist.

Did a chat session and got a lot of attitude from the Fan Advocate. I don't think that word means what she thought it meant. Had to get a supervisor on the chat and wasted 10 more minutes to get it cancelled. Well, they said it would be cancelled. I am betting I will have to cancel the CC transaction myself.

I ordered 2 OSU jerseys a week ago. Still have never received my confirmation email. I have emailed them twice (because there is no phone number) and have not received any email back. My credit card was quickly charged though. I had no idea they were out of China. I tried to click on the logos on the bottom of their website and they are fake. No BBB accreditation like advertised. I don't even have the order number as I was without pen/paper when I ordered the gift.

Placed an order on 10/29 and paid $14.99 for two day shipping to where to the game on 11/4. Contacted the business on 10/31 as it showed delivery was delayed until 11/1 (at this time they refunded shipping). I figured if it got here before the game, I wouldn't complain. Checked on 11/1 and delivery was delayed until 11/2. Checked on 11/2 and delivery was delayed until 11/3. I think you see where this is going... Checked on 11/3 and it is delayed until 11/4 end of business. I am leaving early morning on 11/4 so it defeats the purpose of spending the $130 on game-day gear. It seems as though I requested 2 day shipping and it was sent via standard ground. Contact customer service again on 11/3 to see if I would be able to pick up the shipment, they tell me I can call FedEx to check on that myself. I figured for the inconvenience, they could have called FedEx and followed up with me since it is their merchandise until I receive it. I have placed multiple orders with Fanatics over the last few years and have recommended them. I will not any longer and plan on returning the items as soon as they are finally delivered.

When reading other reviews, it's very difficult to believe that the shipping companies are the problem. I've seen a day or two delay, but 3-4 days isn't something I've experienced with a shipping company unless there is some form of disaster delaying delivery.

Update: Shipping label clearly says Ground shipping. So it seems like they were trying to make back a few bucks even after initially paying for 2 day shipping and then attempted to cover it up by saying FedEx sent it as ground. Returned merchandise, still in original packaging, back to Fanatics. They stated that they were unable to process a refund to my card (even though they previously refunded shipping charges) and instead gave me a credit to their site. All I want is the full refund and I will never purchase from this site again.

In the current days of same day and next day Amazon, this place takes a week to 10 days to deliver unless you choose a quicker method (way more expensive than the current ridiculously high shipping rates.) I have a feeling that this place is still in business because of sports licensing they got a long time ago. They are a part of a conglomerate now and no one really cares about it anymore. They are content to sit back and watch the site site make money. One day they WILL go out of business and the employees will wonder why. Take a look at the reviews Fanatics, get a clue!

I have had a disappointing user experience. The NBA store is horrible to search and navigate. It is not easy to filter and search for items and expect to see what you are looking for. The left side filters are not user friendly and are not complete. Also pricing may be different on the Fanatics NBA site and the individual team fan sites.
But that is not my biggest issue.

I received a special offer to save 20%/25% off $25/$50. The email does not give any details on any restrictions and neither does the NBA store. I spent a lot of time (largely because the site, searches and filters SUCK so BAD) to find exactly what I was looking for. After finally being ready to complete my purchase I go to the shopping cart and use the UPICK promo code only to find out that I cannot use it.
So I contact support.

I get an email back thanking me for visiting the NFL Shop (never been to it), and starts telling me how the site will tell me if the promo works when I put items in my shopping cart. Someone clueless and not helpful.

Instead of trying to convince me to be a customer, further re-enforces my bad experience and makes sure me, or anyone I know stays away from this crappy site.

This is the first and last time I choose to do business with this company. I placed an order for an item and received the wrong item. I contacted customer service and they allowed me to return the item and promised to send me the correct item. I wanted yet again to get the item I ordered. When it came it was the wrong item again (same exact time they shipped me the first time). I again contacted customer service and was told to send the item back again and they would generate a ticket to get the item fixed in the warehouse. I was told I would need to wait. At this point I was frustrated and didn't want to place another order. I wanted 4 months and tried it again because I really wanted the item. Yet AGAIN, I get the same thing they've sent me the previous two times. So again I contact customer service and they only thing they offer to do is generate a ticket to get it resolved and tell me to wait. Poor customer service and item processing that is on par with a startup company. No matter how much I would like this item it just isn't worth the frustration and run around that I've gotten so far.

This is a copy of the "chat" I had trying to get a refund instead of gift card
I purchased a sweatshirt - total charge $76.49 0 returned too small - I asked why I was issued a $60 gift card instead of a refund and why was it only $60?
Fernanja: The reason you only got $60 back is because we don't refund shipping method and you got a gift card because you paid we pay pal and we cant touch anyone pay pal account so we issued a girt card
Debbie stafford: Maybe you should mention to customers not to pay with paypal. This is unacceptable - and a rip off. I don't want anything from your store and being forced to spend my money there instead of a refund is the worst customer service ever. Fernanja: The reason you only got $60 back is because we don't refund shipping method and you got a gift card because you paid we pay pal and we cant touch anyone pay pal account so we issued a girt card
Debbie: Maybe you should mention to customers not to pay with paypal. This is unacceptable - and a rip off. I don't want anything from your store and being forced to spend my money there instead of a refund is the worst customer service ever.

This is the second order from this site this month. The first was a birthday gift that didn't get there in time. I foolishly thought that because the order was special made it was the reason why it was late. WRONG! TURNS OUT THIS SITE SUCKS. My second order had two items that were sent from two different/separate locations. Both the items ended up in North Carolina. When they should of been sent to GA. I called to talk to them on this and they have yet to provide me with a good solution. Oh yeah they did... I was told to call FEDEX which I did in the first place. FEDEX blamed it on the sender which was FANATICS. FANATICS IS Unprofessional AND NEW TO GET WITH THE TIMES. IT IS 2017 and they are shipping like it is 1917... should of went with the higher price items from nfl.com or Amazon. Fanatics.com is not a good place shop and expect good service. They are the total opposite. Worst than a shady seller on eBay...

Order #: 20-**************

It took a few weeks, but I was finally issued a giftcard in the missing amount this evening. While my initial contact with customer service was incredibly rough, Chastity( the Fanatics Rep on here) was prompt with discussing the issue with me and I believe she played a part in helping me get my money back. Not an experience I ever want to go through again, but at the end of the day I'm happy that at least one person at Fanatics still believes in treated the customer fairly. To Chastity or whoever at Fanatics helped to resolve this issue, I give you my sincere thanks.

I ordered a Bucks Antetokoumpo jersey from New Zealand, but have a US postal address from NZ Post "YouShop", so it's legit. They took the order, took my money. Then a couple days later I got an email from "Fan protection team" saying my order had been cancelled and they were refunding my money. My money was refunded (after a few days), but they won't tell me why they cancelled the order! It's so frustrating, they keep saying I need to call them, but the one time I called I got cut off after mentioning I was calling from NZ. I tried to get an answer from their online chat, but they keep saying I need to call them. Just tell me why you cancelled my order! You can write it in an email or online, why do I need to call, unless you are a dodgy company, which after looking at some of the reviews on here, it seems Fanatics are about as unreliable as they come.:-(

I ordered a hoodie on 10/13 to give to my son for his 8th bday. I ordered a small and received a medium on 10/25. Called back to let them know, so they said they would overnight me a small. Hmmm... that was a Wednesday and didn't get it until Monday. Open the bag and it was another medium. Pretty fed up because my son really wanted this hoodie. Decided I'm not doing this crap again, so said to give me a refund. I can't get my refund until they receive the other hoodies back. So, looks like I may not get my money back until 3 to 4 weeks from now, and my son doesn't get his hoodie for his birthday. I can't just order from somewhere else either because fanatics and nflshop are the only ones who have the Kelly green eagles color hoodie. So completely disappointed.