FanaticsReviews 3,951

I ordered an item about 2 weeks ago. When I first received the item i noticed that it was the wrong color of the item. Keep in mind the color of the item they sent to me isn't even on the website. So I call and they tell me to return it and that they will send out the correct item with 3 day shipping. I was pissed about that because they should have overnighted it because they made a mistake and I shouldn't have to wait until the end of the week for my package. My new package arrives on the 3rd day (Really the 4th because it annoyingly takes a day to process) and it's the wrong item AGAIN! I talk to someone on their chat option and to summarize they are of no help. They told me that they have to create a ticket to see if the item is in the warehouse and that, that take 3-5 days. And if they don't have it then what? I'll be SOL and will have to return another package and then wait another 3 days to get it. That would make this a month long process. WTF! Who in their right mind would be ok with having to wait a month for a package. I'm through with this company and I think others should take heed!

So I ordered two astros World Series jerseys - one for me and one for my significant other. After waiting 3 weeks the package finally showed up and only one of the two jerseys I ordered was in it. To make matters worse, when I reached out to them they said that the item my significant other ordered was out of stock now. Needless to say, she was distraught. If you're ordering anything special my advice is to take your business elsewhere. I should have read the website reviews before placing an order for a limited time only item.

I have purchased numerous items from Fanatics. I have always received what I ordered in a timely fashion. However, I do wish we could write reviews for the items we purchase. For example, I recently purchased two items. One item was great and the other was not good at all. Both items were size M, but one of the tops was very large on me. Another time the shirt I ordered was a lot different than I expected. Things like size and quality can be put in a review to help guide the purchase. I am probably not going to order from Fanatics again until I can see honest reviews of the products. Too expensive to try things because buyer is responsible for return postage.

I have ordered from Fanatics before and there were no issues then and I had no issues now. Ordered a jersey on Wednesday and it came that next Tuesday aka 5-7 business days. Seems that people expect their order to be shipped right on the dot especially after the World Series where there is a more than usual amount of orders. Also seems like people can't read and confuse 1 day processing with 1 day shipping like $5.99 for overnight shipping is remotely reasonable. Not too sure what all the negative reviews are about, Fanatics offers authentic products at a reasonable price. I'll be looking at them anytime I need something else.

Purchased a hat on 7/16/18. The description did not list a "packable" visor. Being a hat guy, I did not want a flexible visor so I returned it the day after I received it. Mind you, I had to contact Fanatics for paperwork and a return label. They ship without any paperwork, receipt or packing slip. No packing slip? How do they know what they are shipping? Received an email that the return had been "processed" on 7/30. On 8/7/18 I chatted with someone that told me it takes 2-7 days not including weekends. So I waited, still no refund. Now, on 8/9/18 I had to "chat" with someone again to actually complete the return. I guess "processed" doesn't mean that the refund has be submitted? Amazon fully refunded me once the item was scanned at UPS! I know this is 9 days but it's still a PIA to get a refund thru this company.

I ordered 3 t-shirts for a trip I was taking 2 weeks later. The order was supposed to arrive a week before I left. Every time I tracked the packages I would get a different delivery date, most of them after my trip, and one of the packages bounced between Washington and Oregon 4 times. Maybe it was FedEx' fault - maybe the Fanatics label was a problem but either way, it was a bad experience. The day before I left the 2nd pkg miraculously arrived. However, after washing one of the shirts, the logo has come off in two places and it looks horrible. I can't return it because I wore it & washed it. There weren't any special instructions but I am careful with my wash. Lesson learned, I guess. In the future I will drive the 75 miles to buy in a brick and mortar rather than order on Fanatics.com again.

With the holidays coming, please beware this company does not stand behind the products they sell. My husband had ordered several items (a few hundred dollars worth), one of which was the Yankees MLB Star Wars Empire shirts for our daughter. She wore it twice, washed it and it shrunk. My daughter called customer service at Fanatics, explained she had worn the shirt, washed it and it shrunk. Customer service refused to take it back because it had been worn! All she wanted and we did too, was the shirt in the next largest size. I also called customer service myself and was told the same thing! I am appalled that a company would treat customers like this. My daughter was also told that if my husband was to dispute the charge on his credit card, he would be blocked from ordering again in the future. That will not be a problem, as there will be no more orders from us! Fanatics, there is a lot of competition out there for our hard-earned dollars. I can't believe you treat customers like this. I can tell this seems to be standard practice. We have never had any problems with Fanatics in the past, but we cannot buy from a company who values their customers so little.

Had a coupon that stated 25% off ANY Fanatics purchase. No exclusions were listed at all - anywhere. Went on the site to use it and received a message that my items didn't qualify. Went onto the live chat and "spoke" with Xavier. After going back and forth, he told me he had a way for me to use the coupon. Call and place the order over the phone and tell them the issue and that I was to be given an appeasement coupon. I asked for additional authorization and was assured his name was all I needed. When I called, my appeasement coupon was refused. I asked for a supervisor and, again, was told that they wouldn't honor my coupon or adjust the prices to match what it would have been with the coupon. This was nothing but bait and switch. I will not be ordering anything from them in the future and hope you consider going elsewhere as well.

Ordered a customized T-shirt for my daughter Saturday to attend a Penguins game in Washington on Friday. Chose three day shipping (assuming three business days) for $16 with the expectation it would arrive Wednesday or Thursday at the latest.

Just talked to a customer service rep and the three days is only a "rush" on the customization and not actual delivery time and I should expect delivery in about six days. I've been in business for decades. When someone orders something overnight shipping it arrives after one night. Two day shipping arrives in two days.

Apparently (based upon the vast number of really bad reviews) the definition of shipping of Fanatics.com is detached from reality. I will never order another item from such an unscrupulous and deceptive organization. I wish I had time to build another company and put them out of business because the opportunity is there.

Response to Chastity/Brandon: I can tell you are really broken up about my negative experience. Since you said you would "love to have a chance to make this right"... how about maybe using the package tracking number to reach out to FedEx and get it delivered? Then we would both be happy.

The order was processed on Monday and was shipped on Tuesday at 5pm per FedEx tracking info. So the "shipping doesn't change processing time" argument doesn't fly with me.

Sorry to be so curt, but the form style of your responses indicates that you don't actually give a crap.

The prepackaged return label was dropped off at a local USPS drop box. I don't know whether is it is the responsibility of USPS, but a return label should be sent back to the business. This is the second time that I have encountered this problem. This is my first time ever writing a negative review and I have bought hundreds of dollars of merchandise from Fanatics, but I have never been this frustrated as a consumer. If this is not rectified, I will not be buying my family any merchandise from Fanatics again.

I originally posted my review here because I was unhappy with the stated return process. I was told my refund would take over 1 month to process. After posting here, an agent with Fanatics spoke to me and got my refund taken care of. The items for women seem to run small, but the hoodie I purchased was very nice. Overall, now that I am not waiting on a very long refund process, I am pleased and will likely buy from this vendor again.

Placed my order on 10/12, with the statement "will ship on or before 11/7" it is now 11/13, and still no tracking number. The offered to give me 15% refund off my next order(why on this earth would u think i will order again after this debacle? Laughable)

Thier warehouse emails me and says " we dont know when your order is shipping" totally unacceptable. Had i not bought a nike ELITE jersey($230 value) with a gift card, id be demanding my money back. $#*! This site. Stay far away from it. Hell will freeze over before i get my item. Thier a- BBB rating is a joke