FanaticsReviews 3,951

My wife ordered a Chris Paul Rockets jersey. Almost $300. Jersey was not nearly large enough. Probably a medium and we ordered an XXL. Customer service was terrible. All we wanted was an exchange to the correct size This was not a customized jersey. When we ordered it was just a jersey listed with Chris Paul's name on it. I will never ever order through them again. And I would tell people to stay away, far away. They are terrible

Avoid doing business with them at all costs. I've had three orders completely messed up by carrier choice when it comes to fanatics. Stay away from them at all costs. I've had all my requests for refunds turned down, and have had pretty awful customer service. I was a loyal customer for years that they lost because of repeated issues that I was blamed for.

I ordered $300 worth of merchandise for my family on Nov. 29 since we were attending a ballgame in NYC on December 8 leaving on Dec 6. Plenty of time, so I thought. They have broken the order into 6 parts andonly one tiny ornament will arrive on Dec 4 and the 5 shirts keep having the delivery dates moved back. One of them will get here on Dec. 9 unless it is moved again. The others on Dec. 7 or 8. I won't be home when anything arrives unless they all continue to be pushed back. I hope no one steals them from the front porch. I tried to get into the web site but my password doesn't work and they don't respond to send a new one. This is almost as frustrating as the super slow shipping. I only wanted one of the shirts (mine) to wear to the game since I am not a superfan and don't own any fan stuff. And all those ornaments were for my children's trees who will be with me in NYC. Now I will be in a darned return hassel and if it is anything like the password ordeal, I will be beyond angry. The rest had better be good quality because I am ready to send it all back! And I will not be paying return shipping unless I pay a twelve year old three legged blind dog to walk it there (still be faster than it came). Fortunately I used PayPal, and they will most likely stand behind me. Unless Fanatics has a way to make this right--NEVER AGAIN.

I have never received such poor customer service from a company. I purchased an item that was not as advertised. The company has admitted fault on two different occasions. They stated "Fanatics branded items run smaller than advertised" and "The size chart listed underneath this item was incorrect." They have absolutely refused to resolve the issue and have been unprofessional and rude. The customer satisfaction guarantee listed on their website is not honored. The women's size medium hooded sweatshirt that is advertised and being a size 10-12 fits my 8 year old son, who wears a boys small. I just spoke to a online customer service representative named, Lashanta, who stated "So what you are telling me is that you want me to go over the bosses head and give you a refund? You asking the wrong person. I can not give you your money back." and then disconnected. Every interaction that I have had with the company has been unprofessional.

Let me just start with the first order I placed back in April. I ordered the new sideline Dallas Cowboys 2017 bucket hat, and when my package arrived (4 days late) I opened my package only to find a Seattle Seahawks hat... When I put a return label on it to send it back, they told me they were still going to charge me shipping because I was asking for a refund. Now, on to my recent order from cyber Monday. It was against my better judgement to give them another chance, but it was too good of a deal to pass up. I ordered a total of 2 items, and paid for 3-5 day shipping. We are now day 6 with no email notifying me of shipping info. I call them only to find out each item is shipping separately and was shipped yesterday, one from Ohio and one from Florida where I live. When I called, an automated system gave me tracking info for each package, and when tracking them on the Fedex site, THEY HAVE NOT SHIPPED, only a shipping label has been created. They expected delivery date is now Dec. 10 (13 days after my order was placed) even though I paid for 3-5 day shipping. NEVER AGAIN will I order from this company. I would have rather paid double for each Item at the Pro Shop.

I order 3 Nebraska shirts I was sent 2 Nebraska shirt and a Cleveland shirt-I chatted with a girls and she said to send the Cleveland shirt back a she would sent the right Nebraska shirt. So i got the new order and they sent the same shirt i already got - so i chatted again with someone and she said that she put in a ticket and someone would contact me in 3-5 business days--- so then i spoke to customer service and the girl told me told send the shirt back and get a refund and then to order a new shirt this is a pain in the butt and i should not have to go through all of that to get the shirt i order the 1st time so i told her to just forget and i would put a bad review on the web site.

Long story short. Took my money ($250+) have no record of my order, no one even knows what im talking about when i tell them what i ordered except the manager (richard) that i spoke with eventually who told me they dont even have a contract/partnership with Chelsea Football Club(the team whos gear i "purchased" from fanatics) anymore... so how were they offering cyber monday sales on these items and taking my money? And not even having my order on top of that... ridiculous. Now they have my money for no reason when i dont even have an order with them, instead of being able to spend it on real sales at real stores.

Attempted to purchase a shirt on cyber Monday. Conveniently after entering my payment information my order was "processing" for well over 20 mins. I tried to call customer service, was on hold at least another 30mins. I still have no clue if my order went through. If it did I will refuse delivery and return the junk. This is a disgrace. You should be better equipped to handle high internet traffic. If you can't handle it, then perhaps this business isn't for you. Never ever again will I waste my time with you!

I ordered a Clayton Keyshawn jersey and the letters were placed on crooked. Mailed the jersey back for a refund. They received the item and then told me a refund wasnt going to happen. Its insane how stupid these people are.

Order #: 20-**************

I was looking at ordering a jersey, but decided to check reviews before ordering, and came across this page. After reading, I remembered that there is a fanatics app that I have gotten several FREE items from just by playing games. All of the stuff came within 2 weeks (don't remember exact days), and they were good quality. Not sure why all the reviews are so negative. Sorry things don't come in 2 days like amazon, but I have had a great experience thus far with this company.

I received very bad quality merchandise to give as a gift. This very embarrassing to my character. Customized looks vaguely painted on. BBB report.

I WANT MY MONEY OR I WILL THE TRUTH EVERY WEEK~
I ordered 2 black Saints t-shirts from FANATICS. When I received the first came in it was a faded black shirt. The letters was supposed to be gold, well the letters was some kind of puke green with streaks in the letters. When I spoke *******397) wth a FANATICS representative she told me that they contract to outside vendors, I told her I don't know nothing about that but that I know that I ordered from FANATICS and have false advertisement cause the shirt look nothing like whats on FANATICS website

I have received 1 package with 1 item (no itemized receipt). Waiting patiently for another week to have my other items to come in... Finding out the website stated all item was delivered through fedex in 1 tracking order. I called their customer service last Tuesday and was told I was going to received a confirmation once the other items was process, since it was the warehouse fault. Im sitting here for another week with no answer!. I demand my items by this week or give me my money back. Pathetic experience!