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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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This website is the worst I bought a nba jersey for my nephew and they guaranteed it by Christmas but now it won't be here till after Christmas tip for all customers don't shop on this site
Shopping at Fanatics has, so far, been one of the worst shopping experiences of my life. My package supposedly shipped on the 16th of December, guaranteed by Christmas or it was SUPPOSED to be free. Well, although my address is completely correct on my order form, USPS said the address was insufficient, which only happens if the suite number gets cut off on a printed label. I've now spent 2 days on the phone with them and with USPS, and I'm still not any close to getting my boyfriend's Christmas present. I was told on the phone today that even though my order was guaranteed free if it wasn't here by Christmas, that they wouldn't honor the guarantee. They said I would just get a refund 20 business days from the date they receive the package back. 20 DAYS AFTER CHRISTMAS. I could have given my hard earned money to a local store here in Las Vegas, and I chose to put my faith in Fanatics to deliver a very important gift. They failed miserable. I'll never be putting myself through this again. Thanks for letting me down, I'll make sure to pass my story on to everyone I know!
Christina, we are so sorry the item was not delivered and is being returned to us. We have processed a refund of the purchase and ask that you allow 2-7 business days for that credit to reflect. We would like to provide more resolution to this. Please contact us at [email protected] so we can further discuss. We look forward to hearing from you. Thank you, Chastity
DecideDec 4: ordered UCF Peach Bowl Tshirt
Dec 19: received Tshirt - wrong size
Dec 19: Fanatics CS said they would overnight correct size
Dec 21: Tshirt shipped land - NOT overnight - will receive Dec 30, while I'm in Atlanta for the game
Dec 21: called CS; blah, blah, blah
Dec 21: ordered same Tshirt through UCF Bookstore
Dec 21: UCF shipped Tshirt via UPS land
Dec 21: complained to Fanatics via FB Messenger
Dec 23: received Tshirt from UCF Bookstore
Dec 23: Fanatics agreed to refund the cost of the shirt and shipping
I live off of I-95 in Central Virginia
Shipping:
Fanatics: FedEx shipping starts from I-95 Jacksonville FL to Tennessee to Maryland to WV to Richmond, VA USPS then to my house in suburb Richmond, VA.
UCF: UPS shipping starts from Longwood, FL to Jacksonville to Richmond to my home
You decide if you want to purchase from them
We are very sorry that all this has happened with your purchase. We did confirm the refund was processed and should reflect within 2-7 business days of the date it was processed. We would like to offer our assistance if you decide to make another purchase with us. Please contact us via SiteJabber message and we would be happy to assist. Thank you, Chastity
I was worried about not receiving my packet on time but I ordered on 12/19 and it just got here. The reason why I'm not giving it a 5 star is because they did take a while to update me on stuff, they didn't send me any updates, but I'm happy with my order and just on time for Christmas
We appreciate the kind words Acilegna! We'll report the delay in updates to the appropriate departments. Thank you, Chastity
It seems like most of these horrible reviews are due to shipping time... & theyre mostly around the holidays, when they expect everything instant. I ordered my jersey on Wednesday, 12/19 & got it this morning FedEx, 12/23! SUPER impressed with how fast it arrived!...
Also, since Im so horrible at waiting to give gifts, my husband put on the jersey & was ECSTATIC at how perfectly it fit, & how quality & wonderful the material was. Ive had horrible Jersey experiences on eBay, Etsy, & other sporting goods stores... but we are both absolutely blown away by the quality & quickness of delivery of this product. THANK YOU!, we love his Spurs Leonard jersey! Wish I could post a photo!
Thank you for the wonderful feedback Tasha!
I ordered a shirt on 12/13 it said it will arrive by 12/23. No updates sent but took my payment immediately & with no problems. Shipping label was created 7 days later now it says my package won't arrive till 12/28. It sat in Jacksonville, Fl with them for a whole week. Now my Christmas gift won't even be here for Christmas. FANATICS IS A JOKE! DON'T WASTE YOUR MONEY ON THEM!
Erica, we are so sorry for the trouble this has caused you. Upon review of your purchase, the item was customized and had a 3 business day processing timeframe. The free shipping applied at checkout with the promotional code applied the standard 3-7 business day shipping. For the inconvenience, we have processed a refund and we ask that you allow 2-7 business days for that credit to reflect. Thank you, Chastity
Fter placing my order 5 weeks ago I had:
1 x custom shirt refunded as it was out of stock but was marked as a returned shirt.
1 x Stephen Curry Singlet - MIA
1 x long sleeve back Golden State Warriors shirt that is poor quality.
Being located in Australia I have order this expecting it to take less that the 5 weeks (being max time allowed). I have tried to use the live chat and that is a complete load of BS as it keeps saying it is offline. I have resorted to using DM on Facebook messenger and finally glimmer of hope I got a response and it asked for the order number which had already been stated in my previous message. I am now left without a present, a shirt I dont want and about to resort to desputing my credit card charge. Would never buy from this company again!
Hi Elizabeth. We are very sorry for the issues you have had with the order placed. We would like to discuss this further with you and provide a resolution to this. Please send us a message and we will respond as quickly as we can. Thank you, Chastity
I ordered a Christmas gift on Dec 6th, and was told it would arrive the following week. After 2 weeks with no communication from the company, I phoned. They told me my item was now considered lost (but they didn't care to communicate that to me!). They said they could re-ship the item... but it was now out of stock. So I placed another order for another item, I got an email saying it was processed and shipped and was told it would still arrive before xmas. On the Friday before xmas, still nothing. So I called and the item still hadn't left (not sure why I got an email saying it was shipped?). I am fed up with this service.
I spoke with Kayla over the phone, and her managers Robin and Darwin were not helpful at all at resolving this issue. $10 off doesn't fix the problem. Now a little boy won't have a gift to open on xmas.
We are very for sorry for the interaction your experienced with customer service Nadia. Upon review of your order, due the package shipping to Canada, we were unable to have the new purchase delivered before Christmas. At this time, the package is still in transit and should be delivered no later than January 2nd. We have processed an additional refund for the inconvenience, please allow 2-7 business days for the credit to reflect. Thank you, Chastity
Ordered a university of Toledo 2017 MAC championship shirt for my dads Christmas present on dec 12. He was really happy they won and I was excited to give him this gift on Christmas. They charged me that day and order confirmation says it is in stock and will ship by December 18 at the latest. 2 days before Christmas I get an email from PayPal saying my payment to fanatics was refunded with no explanation. I called fanatics and they told me the shirt was not in stock when I ordered it December 12 and they were hoping to get more. They didnt and just cancelled my order without telling me. After being on hold for a 1/2 hour, the manager was completely unhelpful and didnt seem to think there was a problem with this. I had to pay $17 overnight shipping to buy it elsewhere. I asked her to reimburse me this fee and she declined. She said all they could do was refund my money; nothing else. I will never purchase from this company again.
Hi Minden. We are terribly sorry for the experience you have had in placing an order. We understand how frustrating it was for the item to be out of stock and cancelled. We can confirm the refund was processed and we have now processed an additional refund that should reflect with 2-7 business days. We hope this helps. Thank you, Chastity
This site uses a shipping service called Lasership. They are a scam company. They steal people's packages and mark them as delivered. Then when you call, they tell you that you have to call the place you ordered it from to get a refund. Fanatics will then try to get you to take a replacement that they ship with THE SAME COMPANY THAT STOLE THE FIRST ORDER. I think Fanatics is a legit website, but they use a scam shipping service so it doesn't matter how good of a company they are.
So frustrating. I choose to order from here because it was guaranteed by Christmas (and yes the product I choose was listed as eligible to arrive by xmas). I contacted their live chat on Wednesday and was told that it was being shipped out that day and would arrive by 12/23 - GREAT. Except for the fact that its actually not going to arrive until mid/late next week according to the tracking. And now no live chat available... what the heck. Worst customer service ever.
Hello Ariel. We apologize for the troubles this has caused you. The item purchased is one that is shipped directly from the manufacturer and unfortunately, it was not eligible for the promotion listed on the site. However, we have processed a refund and the item does not need to be returned. We ask that you allow 2-7 business days for the credit to reflect. Thank you, Chastity
Ive purchased here multiple times and its always the same. This is the third time my order wont arrive on time. Even though I paid for expedited shipping to ensure it would arrive before Christmas.
Now its scheduled to arrive after.
Total waste of my time. And all they can say is we apologize for the inconvenience, but we can issue a refund for the additional shipping cost
Worthless! Thats not the point! I paid extra to ensure it would arrive at a set date!
Last time I ever purchase from them.
Ive learned my lesson. Dont shop here unless you like disappointment!
Id give them 0 stars if it were an option.
Hello Joel, thank you for your feedback. We are so sorry that we failed to meet your expectations! We see that the package was shipped with a slower shipping method, and we assure you that this was not intentional. We are truly sorry. As a courtesy we have refunded your shipping costs as well as a percentage of the remaining value of the item back to your original method of payment. We understand this won't do anything to get the item to you sooner, but we are hopeful it will ease the frustration of this issue a little. Please let us know if there is anything else we can do to assist you and we would be happy to help. We value your business and hope you will give us another opportunity in the future. Sincerely, Sarah
Ordered a hoodie after looking at the size chart and it ended up being WAY to small (beware with sizes) so I returned it within the next couple days and ordered the exact same one just a lot bigger and more expensive since I had to pay EVEN MORE for shipping that way I could get it in time for the game I was going to. I finally got the refund confirmation and its $20 less than what I paid. Even less than the hoodie itself! I will never shop with them again!
Hello Breana, thank you for your feedback. On review of your purchase we see that the full value of the merchandise + taxes was refunded when the return was processed - minus the $5.50 fee for using our prepaid return label. We do see that you paid $13.99 for expedited shipping at the time of the initial purchase. Please be aware that the shipping costs paid at the time of purchase were only intended to cover the cost of getting the item to you and would not be included in any refunds due for a return. We are sorry for any confusion about this. As a one-time courtesy we have refunded the cost of our prepaid return label ($5.50). Please keep in mind that use of this label is not required, and you are welcome to send merchandise back using your own shipping method in the future if needed. Please let us know if there is anything else we can assist you with and we would be happy to help! Sincerely, Sarah
Its well past the expected delivery date.
My order numbers are 21-4795-3909 and 107-3784-6787. Where are they?
Hello Joseph! Thank you for your feedback. On review of your order we see that your packages are shipping to Australia. Unfortunately, with the shipping service selected - tracking information is only available until the package crossed the international hub. Final delivery will be done by your local post office. Please check in with them to see if they have your items held for pick up. If you still are unable to recover your package, please let us know and it would be our pleasure to work with you to resolve this issue! Sincerely, Sarah
Order #: 21-4833-5886
Ordered on 12/5 up to 10 days to process, free shipping (3-9) days. Guaranteed by Christmas but why worry? May process plus max ship would be 24th. Worst case right?
Label created on 19th shipped on 20th. Arrival date 27th. Christmas ruined. I called and was told "oh you chose the free shipping option" sorry. I see all these people being told the same lies, and the fix? They could have shipped all items via 3 day or 2 day shipping. Made tons of people happy. But no. Cheap company saved a few bucks and who cares if consumers get screwed.
Very unhappy
Hello Rick, thank you for your feedback. On review of your order, we do see that the item you purchased did require additional time for shipment - as advertised. We are so sorry that you felt you have been lied to. We understand how upsetting this is, especially during the Holidays. Please note that FedEx is working hard to get all packages delivered by Christmas, and it is still possible you might get your package in time - despite the information on the tracking portal. This information is subject to change until Final Delivery occurs. We do hope it arrives in time. As a courtesy we have issued a refund of 15% of your order total back to the original method of payment. You received free shipping on this order, so there were no shipping costs to return. Please let us know if there is anything else we can assist you with and we would be happy to help. Sincerely, Sarah
Horrible company to do business with. Stay away. Poor customer service, poor tracking methods, items received damaged, and some items not received at all. No answers, just attitude.
Stacey, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. Upon reviewing the order number you provided we only see an order for a gift card. How may I help you today?
I ordered a gift for Christmas in plenty of time to have it by the 20th of December as they promised when I checked their bogus laser ship company track it was to be delivered on the 19th of December then when it didn't arrive I checked again and the laser ship site says parcel not recieved by sender on the 19th. What a scam. It went to the wrong laser ship facility which why would that matter except fanatics came blame the shipping company for their error so you cant have it for free as their website states Free if not delivered by Dec 25 lol not happening. Do not buy anything and have faith that it will be there by Christmas cause it won't. According to laser ship my package has to ship to another laser ship just to be delivered. I will be carrying my complaint to the BBB and proper state agencies. Reviews of the company are accurate. No gift for Christmas for my family member. Do not buy anything from these people.
Steph
Hello Steph, that information is incorrect. Your order will arrive on time. That email stating the package arrived at the wrong facility is incorrect. Your order will arrive no later than Saturday December 23,2017. Sincerely, Brandon.
Never received order of items that were Christmas gifts. No customer service checking in to see if I received or liked my order. Requested refund for items that never shipped. Don't shop with fanatics.com
Hello Melissa. We apologize for the inconvenience. Upon reviewing we see your order was lost in transit. We also see you checked out as a guest is the reason you did not receive any updates about this order. I have processed a refund to the original form of payment. Please allow 2-7 business days for refund to post depending on financial institution. Sincerely, Brandon.
I place an order for 2 Kamara jerseys for my nephews and told the ENTIRE family not to get them. I found out today, December 20th that they cancelled my order - 9 days later with no resolution AND I have to wait to get my $ refunded too? REALLY? I will NEVER place another order with this company who is so disorganized and simply said' Oh, there were 6,000 other customers with their orders cancelled'. Oh well - out of luck. NEVER AGAIN FANATICS is the LAST company I will ever consider.
Hello Donna, we are terribly sorry for the inconvenience. We have passed your experience along to the appropriate department and it is being looked into. There have been multiple items that are now out of stock and our warehouse were unable to fulfill the orders. We are truly sorry. If you would like to place a new order we would be more than happy to upgrade the shipping time frame for you. Since you have already received a refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in anyway. Thanks, Dariana B.
I returned a hat that was the wrong size and wanted to exchange for the smaller size which was not available... then received 60% of the original cost... Buy elsewhere
Hello Greg, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. We do not offer exchanges. We would like to make sure that your full refund was processed for the item so that you can reorder if you would like. Please send us a private message including your order number or email address. Again, we apologize and hope to hear from you soon. Thanks, Dariana B.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Chance, we would like to look into what happened with the purchase. Please send us a message with your order details and we would be happy to assist. Thank you, Chastity