FanaticsReviews 3,951

I have ordered from them and once I received the item, I Returned it.

It looked damaged. Once they received the hat back theY sent me an email saying they have donated my hat to charity but I won't be refunded.?

I paid for a hat and they sent it damaged but donated it?
In all my years of business, I never heard of anything like this in my life.

Order # 193-2789-9132

These hats where damaged:

Men's New Era Philadelphia Eagles Storm Gray League Basic Low Profile 59FIFTY Structured Hat
Quantity: 1
Product #: *******

Men's Top of the World Green Miami Hurricanes Basic Structured Adjustable Hat
Quantity: 1
Product #: *******

Also, I haven't heard anything about my return on 193-2810-6958

This hat didn't fit

Philadelphia Eagles New Era Omaha Low Profile 59FIFTY Structured Hat - Classic Black

Product #: *******

I ordered 4 items on December 6th all which were in stock. I received an email on the 9th saying there is a delay with my shipment! I don't know why that should be if my items were in stock. I received a notification on the 11th, saying my items have been shipped. Needless to say as of today the 20th I still have not received my items. I tracked it over the weekend and it is saying it will be shipped the 26th. I continue to track it and it has not changed. I called them, the customer service person was not at all helpful. They told me to call FedEx which told me it is on schedule to ship by the 26th. I will be returning these items, because I had to buy them again elsewhere to have them for Christmas. And the best part they are advertising that if you place an order with them it is guaranteed by the 23rd. I will be calling them again.

I ordered gifts for my 3 grandsons on 12/12 - guaranteed delivery by 12/23. Today received notice that the items for 2 grandsons had shipped - nothing about the other one. I called and spoke to Katy - most unhelpful. She said I had been refunded yesterday because the shipment had not come in. She said the customer service person I spoke with last night ( making another order) was supposed to have informed me. She was unable or unwilling to assist in correcting this by sending something else expedited. I asked to speak to a manager and none was available so she asked me to call back. I said no, I will stay on the line. She still would do nothing to help and then after a few minutes tried to reach a manager again to no avail. I then hung up and drove to Hibbet's Sports and was able to find a better deal and ship it via priority mail. Tonight I checked the tracking of the remaining two grandson's gift and found that it had been incorrectly sent to the wrong shipping center so now it should arrive the day after Christmas. How to explain that to a 4 and year old. I had never used Fanatics before and will absolutely never use it again. The worst.

I'm really concerned about my order! I ordered a Spurs cap, key ring, hoodie and a beach towel in early November so that i could receive my order before Christmas. The only thing that i have received is the key ring last week. I've contacted your Chat center because there is no other way to contact your customer services, and they can only tell me that they can't track the packages once it leaves your border. I'm in Australia and this was Christmas present for my son! I obviously wont be able to give this present to him :(

I have ordered from Football Fanatics for many years. Five years ago FF had excellent service and products, but now a significant decline. The communication was poor regarding arrival dates on the recent order I placed. Not the end of the world. A little later, I was considering buying a few of the College Football Playoff Shirts with the 4 teams on the back. I wanted to know 1) if there was one in dri-fit and 2) what was the cotton quality of the one by Football Fanatics. With the dri-fit and the cotton blend shirts that are really light, I don't want those heavy cheap cotton shirts anymore. I called FF. The line kept saying we are unusually busy and hung up. I then started a chat. The FF rep was nice but didn't know anything about the products. I had to look up numbers for her. She kept saying shirt was available in dri-fit. It wasn't and her instructions were erroneous. She took my contact information to have someone from FF get back with me. No one has. But I sure get spam from them at an alarming rate. I look on-line and see dozens of reviews with similar experiences. My conclusion is a company in decline.

I ordered four items on December 4th. Three items stated "ready to ship" the 4th item said special event ship by Dec15th. Cool plenty of time before Christmas right? WRONG! So far, I've received an email telling one item was delayed then 10 minutes later received another email telling me the item is no longer available and I was refunded. Disappointing but I have time to replace the item. I kept waiting for my other 3 items to ship. Nothing. I did an online Chat and was told my order was located and they will upgrade me to Express shipping for free. I receive the email and a day later a package is delivered. To my surprise, only 2 items are in the package. I do another online chat yesterday and was told the last item was located and will be shipped overnight. I will again receive an email when its shipped. Guess what no email no package. Terrible. I've spent so much time dealing with this ONE order and only getting half the items and now 6 days before Christmas I'm left scrambling to replace the gift items. This company has no problem filling my inbox with emails and promotions when they should be spending the time actually fulfilling the orders already paid for. Cant wait to try to get my $$ back for the last item in the order. Obviously its not coming!

Ordered on December 13th... paid for 2 day shipping... tracking says will be here December 26th... what a joke... custom service and corporate just give redundant responses. Corporate wanted me to purchase another item after explaining it can't get a refund or credit for the item I already paid for until late it arrives... I return it... then wait 10 days for them to check the item and then 2 to 7 days for it to be posted to my bank! I called my bank and filed a dispute... that took 5 minutes

I placed an order on Dec. 7th. Received an email that my order would ship no later than Dec. 13th, Well, it is now Dec. 18th and no word on my order as to when it will ship. I have called three times and each time I get the run around. This was a Christmas gift. Sure wish I had read the reviews before I ordered from this company. I cannot even give this company one star! Terrible way to run a business! This was a gift for my grandson and I am sick over this treatment.

Terrible customer service. I placed an order with them for Christmas presents. My tracking information stated ready to ship. I assumed it shipped. I checked my tracking earlier this week and it states it will arrive December 16 end of day. When no package arrived on the 15th, I check my tracking again and it states my custom order will arrive on the 22nd but now now hoodie won't arrive until after christmas. I contact customer service. He didn't answer my questions, and wouldn't tell me why my items were arriving so late. He didn't resolve anything. All he did was send me my tracking information, and then asked how can he help me, when i asked why wwre my items shipped so late, and arriving after christmas, he waited a few minutes and disconncted the chat. Needless to say I am Never purchasing anything from them again.
I'm very disappointed.

I contacted their chat representatives 3 times and each time was terrible. My biggest concern is that I ordered items that said, "Ready to Ship" (or something similar) thinking that'd mean it would get shipped out quickly and in time for Christmas. However after speaking to a chat representative today I find out that the date my items will get shipped out will be delayed and arrive after Christmas.
I should not have had to find that information out through contacting them, they should have sent out a notification stating that there might be order delays, even if you ordered within the "Get it before/by Christmas" Window.
Also, they don't provide proper status updates on your order, which is why I continue to contact their chat representative. I was hoping to make adjustments to my order since one chat representative said no status means it hasn't been shipped but, the one I spoke to today said it's too far in the delivery process to change despite, the order not even been shipped out yet.
The chat representatives don't try to help you and all they seem to be able to do is apologize for the inconvenience which does absolutely nothing other than provide lip service.