FanaticsReviews 3,951

I ordered a shirt after the Eagles win against Minnesota on a Sunday night to be shipped to my business address. I chatted with a Julie on the 26th of January and she informed me that my shirt was shipped, she lied. I received an email on the 31st stating it was shipped and would arrive by the end of business day on Feb. 3. My business is closed today so I don't have my Super bowl. Shirts. DO NOT ORDER FROM THIS COMPANY... FANATICS

Do not purchase from this company. I ordered fab gear 2 weeks ago and was told I would receive the items by tomorrow. I even called several times this week to make sure they would still arrive for my kids in time for the game and was told several times not to worry, they will get there.
They shipped last night and will not arrive until Tuesday. I called customer service again this morning and was told that it was too bad that I didnt use expedited shipping... I PLACED THE OEDER ON THE 23rd! They offered me 30% off my order... they should have overnighted the package yesterday when they realized they would not deliver on my 200.00 order. Horrible customer service. Take your business elsewhere.

I ordered a superbowl shirt as a gift for someone during the promotion for guaranteed delivery by 2/2, or it's free. In addition to the promotion, the item specifically said it was in stock and guaranteed delivery for 2/2. On 2/2, I hadn't received it and the tracking information said estimated delivery 2/5, which is the day after the superbowl. I called Fanatics and the woman told me I would receive it on 2/3. She said the shipper was committed to deliver by 2/2, and the truck wasn't that far from me at that time, so it would be here on 2/3. I said if she couldn't guarantee it I would like to order another one and have it overnighted for saturday 2/3. I was willing to pay to overnight it. She said I will receive it. I called on 2/3 after not receiving it. I spoke to a man who said they weren't allowed to overnight things on Friday, which is why she didn't allow me to. Interestingly, the woman didn't tell me that, she just lied and said I would receive it. The man tried to offer me a 30% refund despite the fact that the website said guaranteed or it's free. He first said it wasn't eligible for that promotion, but I persisted and he agreed to refund me the full price as it was only a $30 shirt. The problem is, I don't want the refund. I want the shirt to give as a gift tomorrow. I cannot find these kinds of shirts in the recipient's size any other place. I called Lasership to ask where it was so I could go pick it up. They said that they ship on "line haul" and if the company wanted to expedite the shipping they should have used Fedex or UPS who use air transport. She said they were given a date of 2/5 and that's when I will receive it. She said it hadn't reached the facility in Boston, so there is no way I can go pick it up.

Order shirts on sun. Chose 3 day shipping, product will not arrive till monday 8 days later. They us FedEx which isn't the best in delivering in my experience. My order is sitting at FedEx distribution center 15 min from me, will be there for 2 days waiting for postal to pickup for delivery. This is third time we ordered and always had a problem. But it seems fanatics is contract to handle sports gear for NFL. Will return order soon as it arrives, then I get to start that headache.

Below you will find my original review and fanatics response. More lies from this company. I have the email where they said guaranteed delivery or its free and in their response they claim that was for items ordered before 1/16/18 the problem there is the teams werent even set for the Super Bowl. The games hadnt been played yet. So how would you order super bowl gear before then.
Ordered jersey with guaranteed delivery by Friday feb 2nd or its free. Called today to hear not only was it not delivered but it will not be free. Terrible company. Order # 450-9736-2811

Response from Chastity S., Fanatics Representative
Responded 42 minutes ago
Hello Michael, thank you for your feedback! I am very sorry that the item didn't arrive as expected. Our number one concern is customer satisfaction. The item was scheduled to arrive from the manufacturer to our fulfillment center by no later than 2/2/2018. Unfortunately, these items were not delivered as intended. The manufacture has no informed us that it will ship on or before 2/6/2018. Our Guaranteed to Get there promotions were on orders placed prior to 1/16/2018. However, our site was offering to try to get all the Super Bowl items delivered by no later than 2/3/2018 in time for the game. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Ordered an Eagles dog Shirt for my daughter on 1/22/18 was expecting to have it in time so my daughter could wear it for her schools Eagles pep rally which is 2/2/18. After about 9 days of the item not moving I decided to get in contact with this piece of $#*! company only to find you cant get through and have to do a live chat, so after live chatting with someone named "master" and telling them to just go ahead and cancel my order if its not going to be received in time he assured me it would be and only then did the item start moving. New delivery date 2/6/18. Not only not in time for my kids pep rally wont even be in time for SuperBowl. Will never order from this $#*!hole again and I dont think Fanatics really cares

I had ordered a Jaguars hat recently. FedEx ground shipping is 5 days to my house. 1 day past the due date i checked the tracking and it showed it didn't leave the FedEx warehouse. I called Fanatics, I forget the gentlemans' name I spoke with on customer service. He pulled up the tracking, told me the package was lost by FedEx. He immediately put another order in for another hat and must have expeditied the shipping because it arrived with in 3 days instead of the usual 5. Keep in mind it was only a hat, i wasnt that upset but the rep treated the problem like I placed a $1000 order! Very polite and professional! Thank you!

I have ordered from Fanatics on two separate occasions - first order a year ago was never received by intended party (just found this out) - I ordered NFC East shirt on 1-22-18 was supposed to ship no later than 1-26, received an email stating it was delayed but I'd definitely have it before the Superbowl - just received notice that the item just shipped through a service I never heard of Laser something or other - tried to track through their site - major fail - anticipated delivery is 2-5-18 (a day late) but the shipping company hasn't even received my item to ship - I just went to Fanatics site - could not contact customer service via phone or twitter - I'm heading to $#*!'s or Modell's now and just printed my return label from Fanatics for an item I've yet to receive... cost me $5.50 to print the label - why do I have to pay Fanatics when it is their issue? Never again - twice bitten... buyer beware.

Ordered a hat and shirt for the super bowl on January 25th. I did realize that it was a special event item and would not ship until 1/31 in which it did. But my issue is that I don't understand why fanatics used two different shipping methods for my items. One of my items is being shipped FedEx "smart post" which has my item slated for a 2/6 delivery date which is well after the super bowl. My second item is being shipping FedEx "home delivery" and is slated to arrive tomorrow. This is the second time I've had issues with fanatics. I'll be looking elsewhere for my fan gear next time.

Ordered a few shirts on a rush and it stated guaranteed shipping or your purchase is free. Well the two items shipped out separate and one is going to take almost two weeks to get the item. Keep in mind it was guaranteed to be here in three days. Needless to say i contacted them and they made excuses and nothing was done. Complete joke and would highly recommend finding another site to purchase from.

I have ordered from Fanatics in the past, and received high quality products and timely delivery. However, my experience this time has been less positive. For Christmas this year, my husband and I ordered items for each other, including a men's Broncos vest and a ladies Cowboys jacket. After paying well over $200 for the two items, we received them and decided to return them. The items were again high quality and without damage it was more of personal preference in the decision to return them. We went online and printed out return labels after receiving an email confirmation from Fanatics. I mailed the items on 1/11 and was provided two tracking numbers. When searched on USPS tracking, I get the following message: Your item has been tendered to the returns agent at 3:12 am on January 12,2018 in DENVER, CO *******. The Postal Service no longer has the item and no further tracking updates are expected. I have continued to check my Fanatics account and under order status it still shows my item as "shipped" back in December - the original order. I contacted customer service and asked why it doesn't show that a return has been initiated. She had no answer. I read to her the FAQs on "track my return" from the company website and again she had no answer or explanation. I was told enough time hadn't elapsed for me to receive notification of a return being initiated or to receive my refund. I explained that while I understood it may take 2-7 days to receive a refund, I couldn't understand why there was no indication I had even returned the item. I believe she became frustrated with not having an answer so eventually she said, "Oh, I do show a return has been started. You account definitely shows that you are returning an item.", but had no explanation of why that wasn't clear on my online account. Now almost 3 weeks later, I would think the item has been received and scanned as a return but still my order status is "shipped" which makes me wonder if we're ever going to receive our refunds. Disappointed in the lengthy return process and lack of knowledge of company policies and procedures by customer service staff.

We ordered a woman's large customized sweatshirt. It was obviously printed on a child's large. I tried to return it and explained my story. They didn't care, as it's their policy not to refund customized orders. How about getting the order right? Then, they explained that they give these wrong customized orders to charity. Bravo! I lose $50 and they get a tax write-off. What a great deal. I will never order through this company again. Too bad they don't have zero stars. From the looks of other experiences, Fanatics would rank about a 0.5/5 stars.