FanaticsReviews 3,951

I won tickets at my Christmas Party for the Penguins vs. Sharks game this coming Tuesday... needless to say I wanted to order myself and boyfriend new hoodies to wear to the game. I placed my order about 3 weeks ago and JUST received my shipment yesterday. I COULDN'T BELIEVE the condition that BOTH hoodies arrived in! My hoodie (which was black) had a baseball size white stain on the front pocket and smelled of an AWFUL odor, my boyfriends hoodie (which was gray) had a brown stain that COVERED the ENTIRE BACK of the hoodie - both hoodies "decals" looked as if they've been washed 1,000 times because of how faded they were! I am APPALLED to say the least. Mind you I spent nearly $150 when I placed my order. Now, not only do I have to scramble around to find new hoodies for us to wear to the game in time but I wasted $150. I contacted Customer Service who told me to refund the items - I went to get my return label from the "plastic bag" that the merchandise arrived in and GUESS WHAT! No return label! (YOU'VE GOT TO BE KIDDING ME!?) Thankfully the Customer Care Rep offered to send me an email containing a return label and waived the $5 and some odd cents fee. I have to wait until' they receive my items back to receive my refund (which is all find and dandy) however, from the other reviews I'm reading... will I even receive my refund? Will they give me MORE issues? What's going to happen next? I'm going to save myself future headaches and NEVER ORDER FROM FANATICS AGAIN! First impressions really do mean everything to me and from my experience yesterday I just can't.

I paid a total of 79.98 for a bucks jacket, and I had to return it on 1/6/18. Omg first of all I find out I have to pay for my own shipping to get it back to them in California which was priced at $24.96. Ridiculous! I never heard of a place that doesn't give you a return shipping label. My merchandise got there on 1/12/18 and was received by someone name Oscar according to my UPS tracking. I had to contact them on 1/24/18 to find out what was going on with my return and refund. Comes to find out the next day 1/25/18 there must have been some kind of mistake and that my refund will be issued in 2-7 business days for the amount of 74.99. Okay sooooo I waited all this time for a damn return to go through and you people would have probably never contacted me regarding my order and on top of that I pay all this money to return the damn jacket and now you're not going to refund my whole amount of 79.98? I will never order from here again! I've never seen a business handle things the way they did.

Bought a customized jersey as a gift - when it was bought there was no warning about no returns. Went to return it they took the $100 jersey donated it to charity and emailed me saying sorry no refund we donated it due to the fact that it was returned beyond the 365 day return policy - it was bought 1 month ago. I called very confused they said the email was an error but that I still couldn't return it. Of course, when you go digging you can see their policy, but the customer service was horrible. $100 down the drain. Will never purchase from them again and will make sure no one else I know does. "Customer satisfaction guarantee" absolutely false.

Iv'e ordered plenty of items through fanatics in the past, sometimes the delivery was later than expected but I didn't mind as I was never in a hurry. I recently placed my last order with supposed guaranteed before Christmas, of course a few days later expected date was changed to the 26th. I didn't make a big deal I understand it's a busy season it was fine. Day after Xmas nothing got delivered instead the item was sent back to warehouse. At this point I just wanted a refund since this was a gift. Was told they needed the item in warehouse and then I could expect a refund up to a week later. Fast forward to 1/10 live assistance told me they had actually just issued the refund and would take 2-7 days. Well it's now 1/22 and still no refund has been issued. Extremely disappointed considering how much money Iv'e spent with them.

My workplace is doing Team Spirit Casual Fridays until after the Super Bowl. Prior to last Sunday's Minneapolis Miracle, I wasn't a football fan. I do, however, love me some casual Fridays.

Living in Minnesota means that Vikings wear is r̶e̶q̶u̶i̶r̶e̶d̶ encouraged. Problem is, due to my former not-a-fan status, I didn't own any Vikings gear (or any NFL gear for that matter.) Sunday's Minneapolis Miracle ensured that any store within a 50-mile radius is sold out of Vikings gear. So I did what any rational b̶a̶n̶d̶w̶a̶g̶o̶n̶-̶j̶u̶m̶p̶e̶r̶ new fan would do, and turned to the interweb for all of my Team Spirit Casual Friday needs.

I came across the fanatics website and it looked promising. Team gear in extended sizes? Check. Reasonable prices? Check. Free and fast delivery? Check! So I found a shirt that I liked and ordered it. As soon as I pressed the order button, I experienced instant buyers remorse. It was too good of a deal, and I had never heard of fanatics before, and I worried that it was too good to be true. So I again consulted the interweb and found this site and my stomach dropped after reading the reviews. I tried to cancel my order but it was already in process, so I decided to hope for the best knowing that I could always file a dispute with paypal if my item never came.

Much to my great surprise, my shirt was delivered yesterday, as promised! I received the item and size that I ordered, and I couldn't be happier! Unfortunately, it wasn't delivered in time for me to wear for this week's Team Spirit Casual Friday, but I can rest assured knowing that I have it for any football fan duties in the future.

Place an order on Monday to have it delivered in two days. They did not ship the item until Thursday. I was told it would be delivered by the end of the business day on Friday by FedEX. No updates to state whether it was on the truck. Since it was being shipped to a business after 5 does not work.

Why was I being charged for expedited delivery if it is going take three days from the order date to ship the item.

Contacted Customer Service. Was told it take 3 days to process an order. But I advised the rep that it does not say that anywhere when I was paying for the additional shipping fees. I was basing the delivery date on the order date not three days plus days from the order date.

After reading the reviews I am fearful that the item will not be delivered at some point. This was a gift that now has not been delivered and the quality of the product is now a concerned.

Ordered a shirt for my daughter for Christmas but was unsure of size so I got a M and a L with the intent of returning the one that didnt fit. She returned the L in the original packaging with the original receipt. I got an email advising that they would NOT refund my money and that they donated the shirt... I am LIVID! The shirt was NOT customized... it was NOT damaged... it was NEVER worn... it was returned in all of the ORIGINAL packaging... WHY will they NOT refund my money? I have ordered from them before but never had the need to return anything... After this experience, I will NEVER order from them again and will advise my family & friends never to either... HORRIBLE service!

I ordered a jacket and t shirt. Returned immediately due to not being the right size (my fault) Tags still on both. Mailed both items back and reordered with correct size. Received email that they received them and giving me a partial refund. Called to inquire as to why the partial refund and they said they charge you a fee to return items. The fee for both was $30 on $80 worth of items. I have never this before from a company, at least a reputable one. Lesson learned. NEVER doing business with them again.

Bought a pile of stuff for a big trip to see the Irish Hockey team, ordered a month before we needed it and two weeks out i called to see where the heck it was. Found out they cancelled the order because it was being shipped to a third party for pick up, no notice even after they confirmed the order. This company is a joke and UND should be ashamed that they are using them as a vendor.
Shameful

UPDATE ON REVIEW BELOW:
I was contacted by Julian as stated below and would like to recognize the serious effort of this company to make things right. I appreciated the discount and apology and think that the customer service of this company is excellent. It's the sizing and quality of the material that needs improvement.:)

I bought an NFL sweatshirt, size 2XL. I love oversized sweatshirts and being that I'm a female at 5'9 and a 135 pounds, the hem on a 2XL should hang to a couple inches above my knee. The sweatshirt I received fits like a large (which is fine but not what I wanted at all) but the worst part about this item is that it's a cheap iron on of my favorite team's logo and the quality of the material is that of a Hanes knock off and to boot, it took three weeks to arrive. I'll give them the benefit of the doubt on delivery being that it was the holiday season. Whatever, delivery wasn't crucial anyway.

I called customer service and nicely suggested that they get some quality control on their products because it's very substandard. My item was custom so I completely get the fact that it wasn't returnable. I wasn't looking to return it, I just thought they should know how how awful the quality is.

The customer service person apologized and offered a 25% discount. Cool! I'll take that as well as knowing that I will never order from this company again.

I then got an email from the NBA store explaining that my NFL item is not returnable. Yea, I know that. After reading these reviews, I'm sure the discount will never be applied. This company needs massive rehab on the infrastructure if they want to succeed!

Placed an order on 12/15 and paid for expedited shipping to "guarantee" delivery by Christmas or its free.

Fanatic website said delivered on 12/20. No package. Called Fanatics and they said "Oh, this happens sometimes. The website says delivered but its still on the truck. Give it another few days". Ok, we did as they asked and I also opened a inquiry with the shipper, LaserShip.

Christmas eve, no package.

12/26 received an e-mail from LaserShip declaring the package lost.

Called Fanatics on 12/30 and was told "We'll be happy to reship the order and refund your expedited shipping but the guarantee to arrive by Christmas does not apply since the package showed as delivered in our system". Told them we had confirmation from the carrier that it was declared lost but was told that didn't make a difference.

So much for their delivery guarantee. Rules changed at the 11th hour to fit the misinformation in their system.

Sent *******@fanatics.com an e-mail on 12/30 requesting a refund because they did not meet the delivery guarantee.

Opened a PayPal dispute on 12/30 with the same information that was sent direct the Fanatics.

As of today 1/11/18 I have not received a response to either.
I guess they only respond to negative reviews (within hours from the looks of it) so I'm trying here.

Fanatics.com - Please don't respond telling me to call you. Please just issue my refund or e-mail me if you want copies of the e-mail from LaserShip that your person on the phone was not interested in seeing.

Fully disclosure, I received what I ordered, eventually, but I am still due a refund based on their stated guarantee and the documentation that I have from the shipper to support it.

Buyer beware...

I bought 2 hoodies for my son for Christmas. Mens small. My son is a small boy in 9th grade. I washed the hoodies once following tag instructions. They shrunk about 2 sizes. A small 10 year old couldn't fit in them if they tried. I called to return the product and THEY DONT TAKE RETURNS IF THEY WERE WASHED! What was I supposed to do have him wear it dirty and never wash it to avoid shrinkage... STAY AWAY FROM THIS COMPANY. Product is GARBAGE! Awful Customer service!