FanaticsReviews 3,951

I chatted with a representative to get an update since I did not get my shipping notice on my order, I am told the order is delayed and will be shipped March 28th.

My order was placed 2/5/18 and the Jersey I ordered was supposed to ship no later then 2/28/18 from my email confirmation. I can understand a few days but Fanatics you had a whole month to get this order shipped.The Jersey was in stock when I ordered it. There is no excuse for this type of delay.

I bought an Olympics teeshirt for my grandson just after the Olympics had started that was promised a 3-7 day delivery, and it shipped out in 2 days. This was essential because I needed it to get there for his birthday and before the Olympics ended. BUT the latest report (after 7 days is long-gone and it hasn't been delivered) is that it will be 3 weeks until it is actually delivered! I called Fanatics, and they said they're sorry but nothing they can do. As I looked at the other reviews on this site, I only wish I had read all the horrible reviews before I placed my order. I will never order from them again.

I ordered a custom NY Islanders St. Patrick's Day jersey with custom number and name (NO RETURNS on custom orders).

My pillow case has more weight than this "hockey jersey"! The numbers and name are melted on-not sewn on.

This is a cheap quality jersey with cheap accessories that makes me believe it came from a Chinese factory with no quality control (yes, it's that bad). I'm stuck with a +$200 cheap looking jersey that I'm embarrassed to wear in public--not kidding!

And because it's custom "iron on" numbers and name, no returns!

I just wanted to say that I'm very happy with this company. Fanatics is so amazing; from awesome product selection to competitive prices...
I ordered red pullover hoodie from this company on 2/11 night, and received my international order today which was very nice surprise:)
I am also satisfied with the quality [So heavenly warm, perfect for this time of the year]
I love it! Moreover, I would definitely order from this company again.

Placed an order right after the Eagle won the championship game on 1/22 was given a delivery date of 1/31. Did not receive until 2/1, which was Ok, my wife had it in time for the Big Game. Right after the Super Bowl I ordered a Super Bowl Champion shirt, on 2/4-literally right after the game, for my wife for Valentine's Day, and was given a delivery date of 2/13 (just in the nick of time). Well, guess what, it is now scheduled for delivery on 2/15--the day after Valentine's Day. Why can't they hit their delivery date--is it a FedEx problem? I sent them a message on Facebook, but have yet to hear back. It is too late to contact their customer service today. I will not be purchasing from them again.

I purchased a hat using a gift card, then I disposed of the gift card. Upon arrival, I decided to return the unused hat (return shipping on MY dime).

Once I realized that this refund would be going to the gift card that I no longer possessed (long BEFORE the item was refunded), I contacted customer service to ask for assistance. I explained that due to the card being long gone, I will not be able to receive the refund for the item I just returned.

However, all I received were copy/paste responses telling me that the refund will go to the gift card. I explained to the customer service rep repeatedly that I don't have the gift card or a way to replace the gift card, and they repeatedly pasted that the refund will go to the gift card.

What about store credit? Nope.
What about an exchange? Nope.
Can they mail the original hat back to me? Nope.

Contacting the gift card supplier ended up being a dead end (as expected), so I contacted fanatics again and received the exact same response.

I will NEVER use fanatics again.

Like everyone here states CS is lousy... so is there distribution centers and mail. Packages say they are delivered and are not. In addition there is no quality control when it comes to their apparel. The fanatics brand stuff is contracted out to different shirt manufacturers and screen printers all over the country... shirts are wrong sized when comparing that size side by side with another shirt. Screen prints are crooked... to high or too low located on shirt. Off center by a lot. It make you wonder if the people doing the printing are crossed eyed or something... really bad. Fanatics was good back in the day over a decade ago... but today they are nothing more than about quantity and not quality. What ever your team college or pro you are better off contacting a local fan gear center or bookstore at the University of your choice or pro team home location. I've spent thousands of dollars over the years... no more. They should be audited by the USP office for packages disappearing as well. In fact customers should start sending in complaints to the FTC and Consumer Affairs.

My sister purchased a t shirt for me from FAnactics as a Christmas gift. It was the wrong size and Fanatics won't take exchanges so I sent it back for a store credit to get something else. After waiting over a month for them to process it, I followed up and they had credited my sister's credit card. I have no way to verify that without contacting my sister and then it would be awkward because she would feel like she needs to send me the money for the shirt. Horrible gift return process. I wouldn't recommend them unless you know 100% sure that the person will like the product and that it will fit.

Ordered a birthday gift in November 2017 it's now February 2018 and have not received an apology or any response from fanatics. I've tracked my order online it stated it is still being shipped... I'm international shipping to Australia. I literally joined this website just to leave Fanatics a terrible review because that's how salty I am about this

Look, I understand that it's an American company and I live in Australia - in another hemisphere of the globe however it's not THAT fuccckingg far. If I can fly to the US in less than 14 hours you can deliver my package in less than 16 weeks

Interaction with customer service twice now. My shipment was lost and the first time they brushed me off. She was rude, short and did not convey any interest or concern for me as a customer -she says to me: "you will have to speak with FedEx" - who in turn sent me to USPS (because it was a "smartship" - which by the way, not so smart! I was on hold for more than an hour and the post office personnel was clearly annoyed she had to "help me"). The product was tracked and in a facility near my home town - but they could not (would not) reroute it. I was told to speak with Fanatics because "there was nothing they could do" - really? I don't buy that - So back to Fanatics - we all know how that went the first time. So after calling back and waiting on hold for another 10 minutes they tell me they will reship and I ask if it can be expedited as it has been 3 weeks (on a 10 day ship)... This lady was also very disinterested in helping a customer. They will ship out a new product - see below for a separate but related complaint ** - to me - I ask for it to be expedited but I get this lethargic "I can't change that - but it is going to my supervisor and they will fix the shipping address problem" great but how will I know this is fixed? You should get an email by Thursday? Really? Wow

** Are their internal systems so archaic they cannot resolve my problem with the initial shipment (e.g. Change the address on the "smart ship") or at the final stage why is it so difficult to make your customer happy? I will not shop with them EVER AGAIN - I have purchased a number of items from them and I think they do alright - but honestly, they charge you to return stuff and there is better service out there -

Two words to describe Fanatics: lying and deceptive. This is absolutely the worst experience I have ever had with a company. They deserve zero stars. I placed my order ensuring that I chose items that had the "guaranteed delivery by 2/2 or its free" so that I would have them in time for the Super Bowl. Needless to say, I did not receive my items in time for the Super Bowl, but I also did not receive them free. When I called and spoke to customer service, they acted oblivious to the fact that this guarantee even existed, and said that they couldn't find it anywhere on my account even though my order email clearly shows that I did order my items under this promotion. Instead, they offered me a small discount, and 30% off of my future order. This future order is never going to occur, because I will never order from Fanatics again after this ridiculously uncalled-for situation. I also emailed the company explaining to them how irate I am about their lack of service quality and deceptive nature. Their response involved explaining to me that they already gave me a small discount on my order for this situation, but that they would provide me with an additional discount to mitigate this issue. Do I believe that I will ever see any amount of refund from this company? No, I do not. They already blatantly lied about providing a full refund if I did not receive my order by 2/2, and assume that they can lessen my irritation by providing me with a sugar-coated afterthought to smooth over their wrongdoing. The problem here is with the trust that I no longer have with this company. They did not fulfill their promise in any way, and I have lost complete respect for them. All I wanted was my order to arrive on time for the Super Bowl. This did not occur. I got nothing but the runaround when trying to communicate with them or their delivery service LaserShip. Fanatics is just utilizing a diversion to shy away from the real issue here: They have no appreciation for their customers, and have undoubtedly lied through their teeth. They may have made a profit off of attempting this scheme presently, but rest assured they will never ever be profiting off of me ever again.

Super Bowl - No Shirt to celebrate the game! It is stuck in New Jersey. Fanatics do not keep their promise - website says ship on 1/26/18 then received three different emails -anticipate shipping on 1/31/18 and then merchandise shipped no later than 2/2/18 and then merchandise shipped on 2/1/18. And when I ordered the merchandise Fanatics offered 10% off for Veterans - wasn't working when trying to finalize order. Snotty Customer Rep blamed ID.com. ID.com told me that Fanatics Rep neglected to say that your order must total $40 - My order was $30. Nice trained personnel to blame the company verifying veteran status for them and a nice way to treat a Vet.