FanaticsReviews 3,951

Wish I had read some reviews before ordering a Final Four t-shirt. Wanted it for an alum as a surprise gift to wear for the game Saturday. Ordered on Thurs. And paid for next day by noon shipping. No shipping email as of 10:00 am PDT so I did an online chat and was told they had a pre-set ship date of today, the day before the event. I could have paid $5 more for Saturday delivery and agent told me they don't deliver on Saturdays. Seems a bit slimy. Use caution with this site. Read the review of the Atlanta Braves fan that wanted a jersey for opening day. Feel for ya' Justin. How can they continue to respond with "customer satisfaction is our number one concern" and have less than 2 stars from over 1150 reviews?

I ordered a team phone case cover. It was my fault I accidentally ordered the wrong one for my phone. I wanted to return it since i found the same phone case on a different sports website for $6 cheaper. Every time i tried to log into my fanatic's account to set up doing a return it would tell me my email was invalid. I used the same email to order the product. So i sent Fanatic's an email and they sent me a return #. They wanted me to email them back the tracking # once i shipped it back. I used FedEx since that was what they used to send it to me. It cost $12 to return the package that i paid $4.99 for shipping.

That was another thing. It was supposed to be free shipping but it wouldn't let me put the code in to get free shipping when i ordered the case. So after sending it back, sending them the tracking number, i waited the required amount of days that they said they'd have it and be returning the money. 7-10 business days.

I emailed Fanatic's twice using the same email they sent me to contact them if there were any questions. They never responded back. I went to a live chat with Fanatic's and finally told the guy i haven't received my refund that i should have already gotten. It's been a month. The email said 7-10 business days.

He requested the refund to be sent to me in 2-7 business days after talking to me. I finally received it 3 days after our conversation. Their site says its supposed to be fast and easy returns. It was every thing but that.

Ordered a Braves jersey to wear on opening day. Chose 1 business day shipping so I could have it before I left for Atlanta. For some reason, they shipped it via the worst shipping company in the US (LaserShip) who stated they couldnt find the address (its on a main road in Jacksonville). Contacted LaserShip and they assured me they would have it out the next day. At the end of the next day, LaserShip had marked it as delivered although the package never arrived (the address is a commercial business that is always manned). Called Fanatics and they told me there was nothing that could be done and that they were out of stock of the item I ordered. They further stated they would give me a refund, but that has yet to come through either (it was paid via PayPal, so it should be instant). Fanatics ruined a once in a lifetime event for me. Im not even going to the game anymore, as Im to upset about this. Its too bad Fanatics has a monopoly on professional sports apparel. Seems anticompetitive to me. This is far from over. Ive sponsored Twitter posts, contacted the BBB and have arranged a crew to picket at their headquarters. I will be filing a complaint with the FTC and am also considering bringing legal action against Fanatics.

***UPDATE***

Fanatics asserts that I did not include a suite number which is patently false. I called to tell the shipping company where the building was located because they were too incompetent to find it. Fanatics knows I included a suite number, as it appears on my original order. This lie has aggravated me more and will cause further negative action against Fanatics.

Originally placed an order on February 12th 2018, for super bowl memorabilia. I completely understand that it takes time to schedule the athletes to sign. However, the item was shipped in March and still isn't here.Fed ex was supposed to deliver 4 days ago. They never did. It's lost in limbo. Live chat fanatics and they keep quoting the fed ex tracking info. Same info I already had. No real interest in helping their customer. Have purchased many items over the years and they could care less. Good chance I won't purchase from them in the future.

On the website they have Alabama A&M University as MAROON AND WHITE. That is our school colors! But I ordered a custom shirt with name and number on it and the shirt i received was cardinal red. I contacted Fanatics to get the right color and they sent another. When i opened the package, it was the exact same color (Cardinal Red). How can all the photos on the web page be the school colors but they send you the wrong color? NEVER AGAIN!

Update: A customer service rep replied to my review in less than 24 hours with an explanation and an excellent customer service gesture. I've updated the review from 1 star to 4 stars as a result of the response.

Original review:

I ordered a pilsner beer glass set as a Christmas gift. The item arrived but when the recipient opened the package, one of the two glasses had a large chip at the bottom. Initially, I felt like I received the run around while trying to reach a human being in customer service, but I gave the benefit of the doubt and thought hours may be adjusted due to the holidays.

I finally reached someone by phone about a week later. They said they were unable to help me and would have the manufacturer contact me. I made it clear that I did not want to return the item for a refund and that I would just like to replace the damaged part of the order.

It was another week or so before I received an email reply on January 9 with instructions to return the item for a refund. I sent an email back, same day, stating I did not want a refund and that I just want an undamaged item. No response. I sent another email on January 24. No response. I sent another email on February 6. No response. I called and asked for a phone number to address the issue and was given the number for "corporate". I called. No answer. I left a message. No return call.

It is now March 19th. The issue has been ignored repeatedly. I thought I was purchasing a nice (and somewhat pricey) gift for someone and they are still stuck with a damaged item almost 3 months later.

Do not expect quality products or good customer service from these people.

Was promised 3 to 7 business days. Message now says it will take 16 calendar days. Started as FedEx, now is USPS. I schedule is an issue, you might want to look elsewhere or pay extra. This is mid-March, not the Christmas rush.

I would strong recommend no one used this company. Their promotion of guaranteed delivery is not accurate. Both my shipments where late - one by 10 days. The method they chose for shipment was 3- 7 business when the package was promised in 2 days. This happened on 2 orders so it is not a one time thing but rather a bait and switch to get orders. Then I was told they cannot refund the amount of the order but offered a discount even though the promotion on the website says differently. I was then on hold for 20 minutes waiting for a manager to try and resolve the issue. Ended up disputing the charges thru my credit card as the only option for resolution. When timing is important I would never use this company again.

I ordered a ladies XL hoodie based on the measurements from their size chart. It was more like a ladies medium at most. I measured the hoodie and it was 6 inches smaller across the chest than the size chart said it was. Then I had to PAY to return it to them despite it being 100% their fault. Won't ever order from them again. Lesson learned: don't order from a website that doesn't have customer product reviews on it. I'm certain I would have learned from others who bought the same product that it runs extremely small.

I ordered a North Carolina Basketball hoodie for my daughter for March Madness. She is 12 years old and typically wears a youth size L or youth XL. To be safe I ordered an adult S; however, when she tried it on it was too small/tight. So i tried initiating an exchange for a larger size but was told (1) I need to return the original and then repurchase the appropriate size and (2) it was considered "customized" so couldn't be returned anyway. I was shocked this was considered customized - I could see having a first or last name added to the hoodie but it just says "North Carolina Basketball." So I'm out $50 - This was my first and last time ordering from this company.

Terrible return! My son got a jersey gift for his birthday from his friend. It was too small so I wanted to exchange it for a bigger size. Fanatics told me that I had to return it and buy it again. Ok, no problem. I followed the GIFT return process, got an email stating that my GIFT return has started the process. I send it USPS per fanatics direction and shipping label. 3 weeks later, I have no gift certificate. I chatted with customer service, told me that I will hear from them in 2-5 business days. 5 business days later, I got an email asking for the shipping label reference number, chatted with the customer rep again. They told me to wait another 1-5 business days. 5 business days pass, no email. I chatted with the customer service again, I was told that they refunded the original purchaser, so too bad for me. They made a mistake of returning the $ to the original purchaser and sorry for me. They can not do anything for me. They offered me 50% off for the items that I was suppose to get for free (since it was a gift) and of course I have to pay for shipping too.
I would understand if I was the one who made the mistake, but I got a confirmation email that i was returning this as a gift.
Also, the supervisor I talked to even had an attitude, telling me that she can not do anything that is there process.

Ordered my son a jersey of his favorite NHL goalie. Carey Price Montreal Canadiens. Package arrived quickly, Price seemed good compared to other sites. Number and name were glued on and not a fabric which I thought was disappointing. Jersey arrived with what looked like a coffee stain on the front emblem! Even worse was the NHL logo on the top of the jersey spelt LNH!
I was trying to buy a jersey from a reparable site and not buy it from a cheap China site. I feel like Fanatics is just a cheap China site claiming to be supported by NHL.
I contacted the customer service rep who was very good. He emailed a return slip (which was not sent with jersey- I am told should have been) and paid the 5.50 shipping fee. I declined a replacement and will go elsewhere and pay more. I have mailed it back and am hopping the refund goes smoothly.

I ordered two shirts that I needed in 3 days before an upcoming basketball tournament. I selected next day shipping thinking that they would come in a day or two. WRONG. Apparently next day shipping and handling only applies to AFTER the order has been fulfilled by their warehouse which could take 3-7 business days. So, no shirts for tournament and no refund on the shipping and handling fees because they claim they fulfilled their promise. FYI - The shipping and handling cost more than the shirts.

I will stick with Amazon in the future.

I ordered a Tom Brady SuperBowl bound jersey on the 15th of February and it said in the checkout delivery between 7-10 days. This was reasonable because I've ordered things from the US (such as Footlocker) and it came within 5-6 days. As I'm in Australia it used International Shipping and it shipped on the 16th of Feb.

It's now the 2nd of March and still not even an update of my package, only one saying its shipped on the 16th. Is it in Australia? I don't know. Is it even on it's way? I don't know. Has it been wrongly delivered? I don't know. I contacted Fanatics and asked to please explain why I have no idea where my package is and why it hasn't arrived after the 10 days they promised. They replied, "they can't provide a status on the package because they don't track International orders". I was furious so I replied "how is that possible? Is there anyway to know where the *beep* my order is? How do I even know if it's in my country?". They replied, "sorry you just have to wait, give it three weeks".

Then I look at my receipt email (from shipping confirmation) and it says 3-5 weeks delivery, but the checkout told me 10 days.

What a joke. My money is gone and I have no product. Bet you had no issues taking my money.