On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
We monitor reviews for authenticity
My original package was never delivered and the customer service to replace my items were Top notch.
Wide variety of quality products. Ordering was easy and shipping was fast! Would definitely buy from again.
Good experience overall very easy to navigate through the site to place wagers
We still had winter weather and my son did not have a hat(and he wanted a Dallas Cowboy hat), He chose a deep blue winter hat and started wearing it the minute it came to our house. The beanie was a hit.
When you offer free shipping you cannot use any other discount code, this is not right
Was looking for a jacket and love that i was able to purchase a reversible one
Love visiting the Fanatics website to see the daily deals and the latest sports wear. I have bought majority of my sports clothes from Fanatics or a Fanatics partner site and have always had a great experience. All my gear comes in on time and is always as advertised.
The site is easy to move around in. Fanatics always has a promotion going on and very reasonable prices. Great quality products. If you need help, call them! Great people!
Hi, David D. That you had a positive encounter with customer service makes us very happy. We appreciate you taking the time to write a review regarding the caliber of the products you received as well as the assistance you received! We are eager to assist you with all of your upcoming athletic goods needs. Sincerely, Stacy
Placed an order on November 29th for my son. Didn't receive it when originally said which I was totally ok with and was told it would ship March 1 and when I go to track it today they cancelled the order. Said they had sent me an email that I never got and now my Son who has been counting down the days to get this will be devastated. How can you do this to a kid?
Hello Melanie. We are very sorry that your order was cancelled. We hope that we were able to make things right via private message. Thank you for allowing us to assist with this matter, and we look forward to working with you again. Sincerely Morgan
Contacted customer service and was connected with Jordon. She was extremely knowledgeable and efficient with the issue. Looked it up and immediately took care of business. The items I had purchased were no longer available so I was given a full refund. She also offered a discount coupon for my next purchase! Jordon was very professional and went above and beyond. Great customer service!
Fanatics provide great selection of products with quality. However, some size of particular items are going out fast without replenishment.
Fanatics contacted me. The damaged item was out of stock, and a full refund was received. I am very pleased.
----
I ordered glassware and it arrived broken. The website says to "contact us", but when I initiate a chat, I'm sent back to the link for damaged items, which tells me to "contact us". I'm on the chat now, says I'm being connected to a Fan Advocate. After waiting for 20 minutes, no Fan Advocate is chatting with me!
How do I get a replacement for my broken glass?
Hello Lora, I apologize that your order was delivered damaged. Unfortunately, the item was no longer available for us to replace, and I went ahead to process a refund for your order on March 5,2024. If there is anything else I can assist with, please don’t hesitate to ask. Sincerely, Courtney
I have had nothing but the very best experience with Fanatics. Only once did I have a mailing issue. I called, they were going to send another for free but then I actually got the original product in the mail as we were talking because of an honest person who received my package by accident. I have, not on purpose, sent un-worn items back after a year and got gift card of same price of product, no questions asked (those items were in perfect, unused condition with tags still attached. This has been the greatest business relationship I've had with anyone.
Everything I've ordered has been correct and on time!
Great overall experience. Quick to order and quick to ship. Fanatics is great
Quick shipping, easy return. Item didn't fit, no hassle return and replacement shipped quickly.
I have been shopping with Fanatics for a while now. Never had any problems with my orders and i like that I can use FanCash. I would say I don't like how quickly it expires. It shouldn't have an expiration date. If I spend over $100+ chances are Im not ordering anything right away again. Id be even more tempted to comeback if that FanCash never expired.
Bought Dallas cowboys bedding and did the rinse before making bed and found stitching was imperfect and a previous purchase noticed my comforter looks like material separating as if it was being pulled apart like a rope!
All went well especially with my previous purchase coming on sale and getting difference refunded!
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alan, I am sincerely sorry for any inconvenience this situation may have caused. I have reached out to you by private message to better assist with this issue. I look forward to speaking with you. Sincerely, Carey