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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Took my took my money on 20 december & still haven't had my order. Disgraceful, sent 3 emails, no reply.
Really horrible experience and would not ever order from this company again and I recommend no one else does either. I ordered two cowboys wine glasses for my boyfriend as a birthday present. I received an email that the wine glasses were delivered, however they were not at my house and no package arrived. I called customer service who was nice and reshipped the wine glasses for me. Then, after putting them in the dishwasher before using them the entire cowboys logo ripped off of one of the wine glasses and we never even got to use it once! Overall horrible experience with this company. Their kind customer service representatives are their only saving grace.
Hello Samantha, thank you for your feedback! I am very sorry for your experience. Our number one concern is customer satisfaction. Upon review, the order was fully responded back to the method of payment used to make this purchase. Please allow to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Purchased items from here before, items have been good quality. I am upset about paying an additional fee for 2 day shipping and not have the item delivered as promised. When I called customer service they had some girl that was trying to prove herself rather than actually hear the customers concern. I would not advise paying an additional fee for "2 day delivery". Still waiting on an item.
Hello Jasmine, thank you for your feedback! I am very sorry that the package didn't ship as you expected. Our number one concern is customer satisfaction. Upon review, the order was placed on 1/9/2019. On our site it mentions that it takes one business day to prepare package to ship. The package was completed on 1/10/2019 and was picked later that day by FedEX. It would than take them two days to ship the package. Package was delivered as scheduled on 1/14/2019. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
If you don't mind waiting 2 to 3 weeks for an item, this is your place. Sloooooow processing and horrible customer contact
Steve, we're so sorry for the experience that you've had. We do have multiple different types of items on the site that have different processing time frames. Other factors may also determine processing time frames and they are listed on the sites at the times of purchase so that you are aware of them. If there is anything that we can do to help, please send us a private message and we can look further into it. Sincerely, Julia.
I ordered shirts the end of October. Ordered 2 in order to get qualify for free shipping. 1 shirt was a Christmas gift. Size Medium, that would fit an XL! I want to exchange, but am told "that shirt needed to be returned in 30 days". All over their website it says 365 day hassle free returns. No so! I was told if I return, they will donate and I cannot exchange. Very disappointing, especially for a $90 shirt. Will never use them again, or recommend them!
Hi Beth, we're so sorry for this issue! We do have 365 day returns for the regular items listed on the site, we were however, able to review this order and can see that these items were manufacturer direct, which means they come directly from the manufacturer. The return time frame for these is 30 days as they do come from a separate vendor. Once again, we're so sorry. Sincerely, Julia.
I purchased a hockey jersey for Christmas that ended up being too big. So, I returned and sent out via USPS on 12/12. I have been on the Fanatics website SEVERAL times just to see that the "live chat" is unavailable per usual. I guarantee there is no live chat. Funny how there isn't a customer service number either. I called our post office with the tracking number and they verified it was sent and that I needed to contact the business. If the business was non responsive, then I needed to call my bank. Guess that's what I'm going to have to do. So disappointed. I've been out $102... that's STEALING. The crappy thing is, I have another item from there to return that was over $100 too... I'm sure I will never see my money refunded on that item either. BEWARE OF FANATICS.COM PEOPLE.
Hi Mattie, we thank you for your feedback and apologize for this experience. We do have a live chat available and the customer service number is listed on the site but we sincerely apologize for the hassle with these methods of contact. We were able to review this order and see that your return was processed and refunded in full on 1/13/2019. Please allow 2-7 business days for the refund to reflect back to the original form of payment. Once again, we sincerely apologize. Sincerely, Julia.
I was very upset with the service that I received from the previous representative regarding a return of an item that I was dissatisfied with.
Long story short, you can call Alicia "the fixer".
Her tone was very caring and appeared genuine. She took care of the issues that the previous rep refused to help with and addressed my immediate issue. I tried to send an email to discuss my frustrations and concerns, but there was no way to do so so I want to make sure that I communicate the great customer service that I received this time. She is the reason that I will use your company in the future.
Hello Antoinette, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered a piece of sports memorabilia to be shipped to my home in Canada on November 25th, it is now January 8th and I still haven't received the item. Can not find a customer service phone number online, and was denied access to log back into my account to track the item. Upon attempting to reset password, did not recieve password reset e mail.
Hello Jack, thank you for your feedback! I am very sorry that the package never arrived. Our number one concern is customer satisfaction. Upon review, the package was shipped on 11/25/2018 but no further tracking information was found. I attempted to have the item reshipped but unfortunately the item is out of stock. I have fully refunded you back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. The reason why you were unable to log back in was because when order was placed, you signed out as a guest. You will have to register you username and password to login towards the future. However, at the top of our screen it still will provide you to track your order that has shipped out. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a custom hoodie from this website. I understood it would take a bout 2 weeks to get to me. I was told it would ship out by the 3rd and the third came around I never recieved a tracking number. So I call and speak with someone who said that it had not shipped out yet but would by the end of the day and I would receive my tracking number. 24 hrs later I call again and was told that my item had shipped out and was GUARANTEED BY MONDAY January 7th... so I called Monday since I never received my package and was told that it has not shipped out yet and that they needed to contact the warehouse. That they would send me an email within 24 hrs. I finally get my email today and now I am being told that they don't know when my item will ship out! WHAT A JOKE. At this point they should be giving me this item free since i was told it would get to me guaranteed by Jan 7th!
Hello Zorines, thank you for your feedback! I am very sorry about the delay of shipping your order. Our number one concern is customer satisfaction. Upon review of your order, the item was shipped out on 19/2019 and is scheduled to be delivered today. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I've spoken to a few customer service reps as well as supervisors. It wasn't until I called again and Austin was given my case to handle that all issues were resolved. It was handled with empathy, quickly, and accurately.
Hello Julie, we are so happy to hear that you had a great experience with us and the service we provided. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julia.
Their ordering and shipping information is a complete joke and when you explain to them exactly what the issue is, they attempt to change the subject and make you feel as if you are incorrect.
100% a joke and have lost my, and my family's business for life. I will tell anyone I know to never order from them, period, end of story.
Hello Justin, thank you for your feedback! I am very sorry that the package didn't ship as you expected. Our number one concern is customer satisfaction. Upon review of your order, the item you purchased is a manufacturer product. On our site highlighted in green that this item was not eligible for it to arrive by Christmas and would take up to 7 business days to produce. This message is also mention several times during the check out process. The package is scheduled to ship out today. Once the package ships, you will receive a separate shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Despite placing an order December 12 which stated it would be here by Christmas, I STILL have not received the order as of 1-3-19 and despite calling customer service and being placed on hold for 25 minutes, they hung up on me! I called back and they stated there's nothing they could do. I asked for a manager whose 'resolution' was for me to send the product back once it was received (estimated to arrive 1-15-19)! WOW! You lost a customer. Even funnier, Fanatics is calling ALASKA an international address after the fact. There was nothing on their website stating that the package would not arrive for up to 14 business days. If so, I never would have ordered. In fact, when I checked out, it stated it would arrive by 12-24-18.
Hello Susanne, thank you for your feedback! I am very sorry that the package didn't arrive as expected. Our number one concern is customer satisfaction. Upon review of your order, the code used was for free shipping which is shipped standard ground. Because it was being shipped to Alaska, the shipping time frame could take up to 14 business days. The package was shipped on 12/18/2018 and will be delivered no later than 1/14/2019. On our site you can also chose a faster shipping method. The only recourse was to waive the return shipping fee if you no longer desired to keep the package for a refund. A return label was generated and emailed to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered gifts on December 5th. Called them on the 20th because package had not arrived. They told me that since it was in the mail it was not there problem. Last I checked, I was doing business with them not mail service. It is now January 2nd and I still do not have my order. This company is a joke. After writing the review fanatics agreed to refund my order, so I have to give them credit for that.
Hello Jake, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Went to fanatics.com to order some things for Christmas. I ordered a shirt for my wife, a jersey for my daughter, and a hat for my cousin. Ended up needing a size larger in jersey for my daughter. Tried to return on line and couldnt so I called and spoke with Sue in customer service... Evidently they pushed me from their page to a 3rd party even though I went to their page and it was shipped in their bag... Surprise because it came from a 3rd party off their site I can not return... As a business man myself this is very poor business practice... Not only will I never shop here again, everyone I know will know about this as well as post it on social media in Hope's it goes viral!
Hello Michael, thank you for your feedback! I am very sorry about the return policy. Our number one concern is customer satisfaction. The site the item was purchased was off of our discount site. Because the items on that site are final sales, the ar usually unable to be returned. However, a supervisor has approved that you can return it back to our warehouse. You were emailed a return label, to send the package back to any local post office. The return shipping charge has been waived. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Website says 365 day return policy. However tried to return / exchange Christmas gift 35 days and t
Hello Tammy, thank you for your feedback! I am very sorry about the return policy. Our number one concern is customer satisfaction. Upon review, the order was placed prior to the holiday return policy for manufacturer direct items. Unfortunately, specific approval would have to come from the manufacturer to allow an item to be returned back to them. Purchased placed after 11/15/2018 to 12/31/2018 has an extended return time of 60 days from the date of the purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I had to call the CS line, as i needed to gather information for a return. I didn't have my order number, but Marissa was able to help me out. Just a few questions to verify my order and who I was, and the order number was provided and emailed to me. Outstanding service during a busy time of the year.
Hello Scott, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Needed a bigger size in a shirt. Returned smaller shirt and ordered a bigger size. The shirt is now $10 more. Even though I was making an even exchange, they would not give me the lower price. I spoke with a manager and said that I wanted to cancel my order of $39.99. So instead of giving me a $10 discount, they prefer to lose a $40 sale. What kind of company is this?
Hello Pam, thank you for your feedback! I am very sorry that the price was unable to be matched on promotion. Our number one concern is customer satisfaction. Unfortunately, the promotion on the price of the item had expired and was unable to be redeemed. Once again, I apologize for any frustration that this may have caused you. Sincerely, Julian
I purchased three items from Fanatics on 12-07-2018; a chair and two tee shirts with packages to arrive before Christmas. The chair was a ship by manufacturer (Could take longer to get to Hawaii) the t's were ship next day.The 7th was a Friday so I guessed they would ship the t's on Monday. I received an email on Dec 11 that my items were shipped. I received the chair by the 18th; when I received another email stating that FEDEX turned over the package to USPS for shipment. USPS sent me an email stating that they had received electronic notice from FEDEX but had not received the package and the delivery date was now 12-29-2018 for the two t-shirts shipped from Las Vegas, Nevada. So far it looks like FEDEX got the package on! 2-11 kept it until 12-18 when they notified USPS. As of 12-29 the USPS says they have not received the package. Yesterday I received another message from FEDEX saying the USPS would deliver my package today (12/29). My mail lady just left here and she didn't have a package for me.
Hello Martin, thank you for your feed back! I am very sorry that the package didn't arrive as intended. Our number one concern is customer satisfaction. Upon review, the package was shipped with the 7-14 business days method for your location. Package should've arrived by no later than 1/2/2019. You were refunded for the package as lost on 12/31/2018. At this time it the matter has been considered resolved. Unfortunately, once the item has been shipped, it is out of control on how and when the packages are delivered. However, if you receive the package please contact us if you plan on keeping these items. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered Philadelphia Stadium Series 2019 merchandise but was sent San Jose All Star Game merch instead. I have the boxes the items were shipped in but the order number and my email address weren't recognized when I entered it to initiate the return policy. Live Chat was unavailable - how can there be absolutely NO SUPPORT available during Christmas week? The site is apparently only supported by FAQs and there is no phone number provided. And to top it all off, even though I was sent stuff I didn't order, their return policy says I'm responsible for return shipping costs. Unbelievable. They won't get my business
Hello P. B., thank you for your feedback! I am very sorry that you received the wrong items. Our number one concern is customer satisfaction. Our Fan Advocate will need to verify which items that were shipped incorrectly to provide the correct return label. You can contact a Fan Advocate at 1-855-438-0679, 7 days a week, from 8:00 AM - 10:00 PM ET., and they will be happy to assist you. Or you can private message me that information. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I placed an order on December 8 for a St. John's t-shirt and a Buffalo baseball hat. 20 days later I called to see where the items were only to be told that the order had been cancelled. I had to call back again to see why the order had been cancelled and was told because I had to provide "SECURITY" information. Again, email, address, the dollar amt of my order ($44.64), THEN I had to provide cross streets of my neighborhood to "PROVE" I knew the delivery location. 12 minutes later, I was instructed that I needed to go online again to reorder my items. I asked, as a courtesy, if the customer service person could place the order only to find out one of the items is no longer available. I hope NEVER to use this company again!
Hello ME, thank you for your feedback! I am very sorry that the order was cancelled. Our number one concern is customer satisfaction. Unfortunately, our system was unable to very the location and needed to be cleared in order for the purchase to go through. However, I have emailed you a coupon code to use towards you next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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Helene, we're so sorry for this inconvenience! Please send us a private message and we'd be more than happy to look into this order for you. Sincerely, Julia.