FanaticsReviews 3,951

I RECIEVED A SWEATSHIRT FOR CHRISTMAS FROM MY AUNT, SHE BOUGHT ME WRONG SIZE I CONTACTED THEM THEY SAID THEY DONT DO EXCHANGES! JUST RETURNS AND THEN I WOULD HAVE TO REORDER ITEM? NEVER HEARD OF SUCH A THING! SO THIS MEANS I DONT GET THE 30% OFF DEAL SHE GOT, SO THAT MEANS I GET SCREWED ON MY CHRISTMAS GIFT CAUSE I WILL HAVE TO PAY MORE FOR THE ITEM! I WILL NEVER GIVE THIS COMPANY ANOTHER DIME! BEWARE OF THIS COMPANY, NOTHING BUT A BUNCH OF SCAMMERS! THANKS FOR RUINING CHRISTMAS FANATICS! REAL AMERICAN COMPANY!

Don't ever order anything from these people. They use antiquated systems and the chances of your order being messed up is extremely high. When I started using A VPN they cancelled every order even though I had ordered things in the past and had them shipped to the very same address and used PayPal. The first time it happened, I called and they said that it was a problem with my address. What it was, with a VPN your IP address is encrypted and they can't match it to your physical address. But, anyone with a shred of intelligence would know that it was being shipped to the same physical address as my past orders so how could it be fraud? They assured me at that time that it would never happen again, but sure enough the same thing happened again on a subsequent order. So, I actually turned off the VPN and placed the order again and low and behold they cancelled that one as well! That's not security, that's ignorance. Stay away from them! It's not worth the hassle.

I ordered several products through Fanatics roughly a month ago, and ever since the order I have been receiving emails saying the shipping date is being pushed back. Finally I started getting emails that the shipping date is "unknown". This is after over $100 has been charged to my card. So I decided to cancel the order, which the most recent emails say I can do. I called customer service, only to be told that they can't actually cancel the order and refund my money. Supposedly they can only "submit a claim to cancel the order". Then, they have no control over whether the claim is approved or not. What a convenient response. In the meantime, I'm still out over $100 and have no merchandise, nor does it appear I will ever be receiving any merchandise. Needless to say, I will never be spending a dime with this company ever again. If you want to avoid similar problems, I would recommend you spend your money elsewhere.

This place is terribble. I honestly understand its the holidays but please dont misguide me. I made an order on the 10th, the took the money out my account a second later. Then i got an email telling me it will be shipped on or before the 18th. I noticed on the 20th still nothing, I forgot the lady name that i spoke with but she told me it would be rushed and it is gonna be leaving the warehouse on the 20th. I said fine. Its the 26th now and i am being told 2-3 weeks to hear from the warehouse, i requested a supervisor and a message was relayed to me that i will get a call in 24 hours.

Bought a jersey as an xmas gift on December 14, and being from Canada I was told it wouldn't arrive till January 7th at the latest. Well, I received it xmas eve, just in time for Christmas. I was so happy! Couldn't believe it. I kept the jersey in the packaging, wrapped it up, and put it under the tree. When my partner opened it up on xmas morning we noticed right away that the jersey was dirty and previously used. I thought maybe I bought a game worn jersey, that's how dirty it was. Both arms have brown/yellow marks on them, the front of the jersey has a black scuff and a snag. What a joke! How does that even happen?! Now customer service is not picking up the phone due to a large volume of callers. WONDER WHY?! SOOOO NOT HAPPY! They better make this right... I am not paying for return shipping. Calling my CC next if this isn't sorted out ASAP.

Ordered a rather expensive gift for Christmas first of December 2018. On 12/18 email from Fanatics said delay in shipping and all online inquiries said shipping pending. Customer service unable to explain reason for delay and had no information at all about the order.

I ordered a gift on December 16,2018 with the stated Fanatics promotion of "GUARANTEED by XMAS or it's FREE". I picked the correct shipping choice and I am still NOT getting my gift by xmas NOR is it free. The technology used by their website is nothing short of unacceptable. I received an email on December 16th with the notification the order was being processed and to thank me for my order. I called on December 22nd as every time I tracked my order on the fanatics website it still stated pending. Once on the phone with them I was told the order was cancelled due to a address issue which is something that still does not make full sense to me. I was not informed by any email, phone call or any other method that my order had been cancelled so that any issue could be corrected. I will now be left scrambling for gifts due to the poor service of fanatics. I would also not put any reliance in any guarantee that is made by the site either based on today when I asked if the order would now be free and was instructed that would also not be the case.

TERRIBLE Customer service! Placed an order on December 18 with the website stating it would be delivered by December 24. Received an email confirming order and shipment with a delivery date on December 21st. Package never came yesterday. When I called Fedex to track my order I was told it never was sent to them and directed back to Fanatics. When I called Fanatics today I was told yes it was never shipped and nothing they could do to get it to me until December 28. So now I'm left with the inconvenience of shopping for a new gift and waiting 5 days for my refund to get back to my bank account. Only offered a 20% off coupon for compensation. Told them to keep it. I will never shop Fanatics EVER AGAIN! Hope this hasn't happened to anyone else.

First of all, the item I ordered was NOT labeled as special event. When I ordered this jersey along with another, the estimated delivery date on the website was the same for both, which was 12/10-12/13. You mentioned that this special event item was not expected until 12/14 but was received early and shipped out on 12/13 instead of 12/14, according to the shipping method chosen by me. The label to ship the jersey was created on 12/13, BUT it was not actually at the FedEx location until Sunday night. You mentioned other shipping methods were available your website, which is true, I saw them, but didn't think I needed it since the estimated delivery was 12/10/12/13. I just don't like being blamed for the late delivery. Oh, and I did contact Fanatics via twitter with no more than an apology. It took posting to this website to get $4.99 refund, which I do not feel is enough. Disappointing someone at Christmas time is priceless to me, so $4.99 doesn't even begin to cut it. I won't make that mistake again.

Your company sucks it big time! DON'T EVER ORDER FROM
THESE LOSERS! They don't stand by their products, have terrible customer service, automated robotic responses to everything. I actually spoke with a woman who cancelled our order like we wanted and said everything was good. 2 hours later I get an email
Saying production was started and we could not get a refund. BULL$#*!! I WILL MAKE IT MY
MISSION TO
SLANDER FANATICS TO ANYONE I MEET AND ON SOCIAL MEDIA. TERRIBLE TERRIBLE COMPANY.

Received an email confirmation of my order on 11/26/18 with an order #.
When called to track order mid-Dec... I was told the order was cancelled and the items were no longer available to re-order.
They said I should have received an email, but I did NOT!
No discount offered, requested to speak with Supervisor. Finally spoke with one 6 days later after 3 attempts. He apologized and said he did not know why I didn't receive an email? System problem maybe?
Again, 9 Christmas presents I never received due to their "system problem".
HORRIBLE CUSTOMER SERVICE!
Do not order from this company

The short story: Order on 11/27 won't get here until 12/26. I tried to call them earlier to have it fixed, and they said to wait, that it would arrive before Christmas. Still no package on 12/20.

The long story: I placed an order on 11/27, and as I am in Hawaii, 7-14 business days meant it should have arrived by 12/17. Within a few days, I received a notice that it would be delivered by FedEx on 12/26. I immediately called to tell them these were Christmas gifts, and 12/26 was beyond the expected date. I was placed on hold for a little, but the rep returned to apologize for the confusion on the tracking notice. She said although it says 12/26, I could expect it to arrive by the promised date. It's now 12/20 and still no package. The tracking says FedEx passed it to USPS on 12/10, and delivery still expected on 12/26.

I ordered a JJ Re$#*! jersey for my 10 year old for Christmas. Fanatics had the jersey on it's website and in the drop down menu I chose JJ Re$#*!. The jersey arrived and I opened the package today. ON the front it had #17 and on the back it had Re$#*! with #71. I was extremely disappointed, I expected better from Fanatics. I went online to rectify the problem and started a chat. The women said she was sorry and would get this rectified. She gave me a number to call. I called the number and another woman answered and took my information and said someone would get back to me within 24 hours. I asked her if there was anyone I could talk with now who could rectify the problem and she said no. I told her this was a present for my son and I was now concerned it would not arrive in time for Christmas. She said she was sorry but there was nothing she could do. Now I sit here waiting to hear from the company for a mistake that was entirely theres. I don't know who works at the jersey department but it is ridiculous that they can't put the numbers in the correct order. Where is the quality inspection? And now there is no one availible to rectify a problem that was entirely there fault. Way to go Fanatics, never again.