FanaticsReviews 3,951

I called to ask about your return policy. The jersey we bought doesn't fit, but we wanted to exchange, not return. Giea patiently explained your return procedure, then we chatted at length about your size chart and what I thought my kid needed. She was knowledgeable and helpful, but most of all patient. She thoroughly explained what I needed to do, what would happen on your end, and how long it would take. She even offered to put in a request for more exact dimensions on your size options (xxl vs xxb vs xxt), and the torso length for each. In short, she was amazing and I truly appreciated her effort today. I work in customer service, so I know how hard it can be. By the time a customer gets to the point they're calling an e-commerce, they are already frustrated, annoyed and done. The customers who are pissed off always take the time to complain to management. The customers who receive exemplary treatment rarely tKe the time to say so, unless they also work in customer service! So, I'm short, Giea treated me the way I strive to grate my customers. You have a great employee there, and I wanted her to know it. Thanks for taking the time to read. Best - lu

Bad customer service across the board.

It's Monday, March 11. They sent me a promotional email for some ATL UTD labeled St. Patrick's Day items this morning.

I obviously want it by St. Patrick's Day so I paid for two day "Shipping & Handling" to be sure I would get it in time.

Shortly thereafter, I get an email telling me that I will ship it in four business days. Huh?

So I call their "customer service" (hah!) to check on the order and they tell me it will take four days to "process" and after that it will be two days until I get my order.

Seriously? What exactly is the "handling" in "shipping and handling" if it is not the time it takes to process?

On top of it, the "customer service" agent was rude and unapologetic. I pointed out that every other online retailer in the world who commits to two day shipping and handling if that's what you pay for... Amazon, Walmart, Target, Best Buy... Her response was something to the effect of "Well, we're not Amazon. You cannot expect us to ship things the same day you order them."

Seriously horrible service. If the items don't show up on time, I'm sending them back, and I won't be paying for any return shipping.

My order was on behalf of the Charm City Reds (the Manchester United supporters' group of Baltimore) - we were ordering a kit as a present for the newest recipient of the Craig Willinger Fund, a Baltimore-based non-profit that sends kids and young adults with cancer to see their favorite soccer teams. The recipient is a lifelong fan of Manchester United and was recently told by Wayne Rooney himself that she is going to see her favorite team play in a few weeks at Old Trafford in Manchester.

We promptly ordered the kit after being requested to do so by The CW Fund. The wrong product unfortunately came. I called and spoke with an associate (forget her name at this point) who did next to nothing to help.

I called back and had the pleasure of speaking to Wendy. She immediately recognized the sense of urgency with the issue and began to help our situation. She did so very efficiently and went above and beyond my expectations.

I wanted to make sure that everyone that should know and above knows how fantastically Wendy handled this situation. She did so with empathy, consideration, and urgency. She truly embodies what customer service should be. I can only hope she gets the recognition she deserves. If it helps, she will certainly be recognized and it will be made known that she had a part in making our recipient's soccer dream a reality. And for that - Wendy, I cannot thank you enough.

Please make sure her boss' boss and above find out about this.

Latania (probably spelled wrong, consuela is floor manager) did a fantastic job helping me track down my order that I had placed about a week ago. I couldn't find the confirmation email anywhere and that's because I had entered it in wrong. Latania helped track down my order and through some trial and error, was able to find the confirmation email and send it to my appropriate mailbox. She was exceptionally polite and helpful, and even though I get frustrated pretty easily, she did not. Really good job by her, I'm glad she picked up the phone.

I ordered a size large Clemson fleece jacket. When it arrived at my home, it was obviously mislabeled - it was a medium. Andrea did a wonderful job getting everything taken care of - on the initial call. Such grand customer service. You have a Fantastic customer for life. Go Tigers!

I ordered a $60 hoodie expecting something similar to what you'd get at major retailers at that price point. Instead I get a cheap sweatshirt in the wrong size, with threads pulling from most of the seams and on both sleeves. The logo on the front was cheap and poorly screen printed or heat pressed. The sizing was also small. Worst yet, I got to wait nearly 10 days for it to arrive. Ordered on a weekend, didn't "ship" until Wednesday and didn't actually leave Florida until Thursday. Save your money and shop somewhere else.

The worst company
The worst company. Is now the main supplier for most online retail sites for major US sports leagues. Have had three consecutive orders over 12 months be unable to be fulfilled, and then order is cancelled.

They NEVER have what you order. I once ordered a celtics sweatshirt from the celtics shop, via fanatics. Cancelled and refunded two days later. No email or notification, after wondering where my shirt is I had to go look to see the status.

Then, tried to order Red Sox WS Gear. The very same day the items were released for sale... same story. Two weeks later, no shipment confirmation (they give you a pushed out date to when to expect shipment, so you don't think its strange when you don't get a shipment confirmation within a few days)

Now, recently Patriots superbowl gear. This time though CBS sports, which of course contracts Fanatics. Same. Story. Placed order... never fulfilled, order cancelled and refunded

I really do not know how this company makes money. They place charges, but then refund, don't ship, and don't tell you. They're even too stupid to contact and say hey this stuff is on backorder, would you like to wait? They just cancel... its absurd.

Avoid ordering from any fanatics based site. Do a favor, and buy in store, or order from a retail clothing shop and have delivered to your store. Don't waste time with these people.

First I ordered a customized bruins sweater and after one wash the writing came off. Called to complain and they sent a new one. Four washes later and that one is now coming off. Second time I ordered two sweatshirts and an hour later realized I chose the wrong size. I called and they told me they can't make the size change even though it's only been an hour. Because they're custom I can't send them back for a different size. So I'm stuck with a medium even though I'd called immediately after. They told me there was no way to contact the warehouse to request the size change. Despite the price being the same and no way to cancel the order. Useless. Never ordering from them again.

I ordered a Team Canada hockey jersey on January 10th via the HockeyCanada.ca shop which is facilitated by Fanatics. I got an order confirmation and a message stating that the order had shipped via FedEx ground. I never received a tracking number, go figure. I contacted FedEx on January 25th to see if they had any information about my order as it should have arrived by now. FedEx had no information about my order in their system based on my postal code and personal information. I then contacted Fanatics on January 25th and was told the order would be re-sent with a different carrier and I would get a confirmation/tracking number shortly. After I had heard nothing by January 27th I contacted Fanatics again and asked to have my order cancelled and my money refunded. I'm now told I have to wait 3-5 business days for someone to get back to me? I just want a refund and will purchase the jersey elsewhere. This is by far the worst online purchase I have ever made in terms of service. I'm not sure how Fanatics is still in business if this is how they operate. My first and last purchase from this company.

I ordered an item and selected the wrong shipping address by mistake. Sent an email within minutes and I am still waiting for a response. I called the following morning since they were closed and asked them to ship it to the correct address. The item was located in Jacksonville, Fl and so was I. However, I selected my old address in California. I guess they are incapable of communicating with there warehouse to re-route the item. I even called Fedex but they said Fanatics had the item and they couldn't do nothing. Fanatics customer service just said they couldn't fix the problem and sent my item to California when I could have literally just drove over and got it. Smh

I Purchased an NHL stealth jersey the day they came out And it took fanatics two months to come back to me and tell me it was not available. I was then not able to purchase another one. I ordered an NHL All-Star jersey with Erik Karlsson on the back and then was told a week later that it was not available and I also ordered another shirt and was told it was not available. This is a recurring issue with Fanatics. I am a plus size woman and the selection is awful online and there is not one item
In the Sharks store for purchase. Before fanatics took over this was not an issue it is now a big issue and I hear it from several other women. It is quite disappointing.