FanaticsReviews 3,951

Twice now I have placed an order with them with the expectation that it would arrive before the weekend, and both times it didn't. They offer 4 day shipping but yet somehow the day it ships doesn't count as part of the 4-day shipping. So I place my order Monday around 1pm and paid extra to have my order arrive on Friday with 4-day shipping. Somehow the first day of shipping doesn't count, which makes no sense and it is going to arrive on Monday. Same thing happened over Christmas. I ordered 3 shirts, the order was split into two shipments and one of them made it before the weekend when I left school for the holidays because they shipped the other two way out of their way. When I called and complained all I got was a discount on my next order, which doesn't help me at all. Also their online chat service is straight garbage. Never available because "they are servicing other fans". Have they ever heard of a queue? I don't have all day to sit around and refresh the webpage and wait for the 2 second window it shows up as available.

I called MLB Fanatics to place an order, but I was having trouble. Jerry answered the phone and helped me. He was so good mannered yet professional, that he made me feel very comfortable. Nothing was going right before he took over. He went out of his way to assure me that he would take care of everything,, and he did! I had to commend such an awesome job. He was one of the best people I ever had help from. More people should act like this. Excellent service Jerry. Thanks again.

I ordered a shirt because there was a huge 65% off sale. Great deal right? Well they did not include the over 15$ shipping and handling fee on the order receipt. For a t shirt! They only told me the shipping and handling price after I had completed the purchase and received the confirmation email. I am also unable to cancel the order, even immediately after purchasing. Who charges 15$ in shipping and handling anyway? It's like it wasn't even on sale at all. Also, the fact that you cannot leave a review on the actual website is very telling.

I had one of the best customer service experiences with fanatics employees last Saturday, February 9,2019, at your Fanatics store located at PNC Park. I was greeted very professionally and immediately upon walking in the door I felt welcomed and attended to. This was just the beginning of my positive experience shopping at the Fanatics store at PNC Park. The same young man who greeted me was working the custom jersey press, he did an absolute stellar job. I am thrilled with the custom jersey that he made for me, as well as his manner and demeanor treating me as a valued customer. He was a pleasure to speak to, it was a complete shopping and service experience. I will certainly shop at the Fanatics store, online and will continue to give my business to your company. I have shown the jersey to my family and friends and they can't believe that I had the jersey made instore, I'm sure they too will come soon to have a jersey customized as well, and to check out your cool store. When I attend future Pirates games I will make it a point to come and check out the Fanatics store again.
I will surely wear my custom jersey proudly to the home-opener this April and to all the games I attend. It is seldom you find such good customer service this day in age and it is refreshing to have an experience like I did with Fanatics. Keep up the great work! I am looking forward to coming back in soon and making another jersey.

Spent $130 with them so I got a coupon with my order. Problem is the coupon supposedly expired on 12/31/2018, but received it in freaking 2019. Now I can't even use it and when I call about it you guys wouldn't do a single freaking thing... what kind of idiots give someone a faulty coupon then when they call you won't even give them a new coupon code? I've spent over $1,000 in the last year off this site. Safe to say you guys will not a see a single penny of mine ever again. Worst customer service EVER!

They tell you Free Shipping an will be there in 4-5 days max. What they don't tell you is that they use a system called Fedex SmartPost which is a relation with USPS. So for instance, my package shipped with Fedex then I waited 3 days with no email or anything besides my first confirmation of purchase. Then I got a text from Fedex (only because I signed up for the alerts that day after waiting and SEEING my package arrive and THEN LEAVE my city on the app) saying it would be another 3-4 days because the they delivered my package to USPS and once they have my package they no longer have responsibility over it an they're job is done. So long story short I'm on day 7 now an it says it should be here tomorrow but I'm not holding my breath. Spend your hard earned $ elsewhere

On 2/15 I order a Cubs Spring Training Shirt... Spring Training Starts 2/23 I hope but honestly didn't expect the shirt until slightly after that. 7-10 days is reasonable. The Shirt is delivered on 3/13... A MONTH LATER! I paid 34.74 for the T-shirt with Tax and used a free ship coupon code that was on the website. You would think that because its kind of a niche item and Spring Training only lasts for roughly a month these would be ready to ship at the time of the order. Pretty Reasonable I think.

I ORDERED a Harper jersey the Saturday they went up on the website. When I clicked on the link it didnt say anything bout not shipping for at least a month cuz if it did I wouldnt of ordered it cuz i want it for opening day but I know why they didnt post that cuz they wanted our money right away but no product in return BULL$#*!. I also ordered a Harper Phillies hoodie has #3 on right front n that tells me earliest delivery April 30th why not be upfront but thats not gonna make em $$. Money grubbers with $#*! service n no morals. You would think a Michael Rubin who owns a piece of 76ers wouldnt do our city dirty