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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Had the greatest help from Rosie. I needed help with using a 50 dollar gift card my son gave me at Christmas and also putting the extra 19 dollars or so on my credit card. Rosie was fabulous. She was the most friendly and helpful over the phone purchasing person I have ever had in my life.
I recently placed an order (279-2247-9390) for 3 apparel items. It took a considerable amount of time, but not unreasonable, for the order to be processed and received. The men's button down shirt that I ordered was in my typical size in a standard fit, but it was a very tailored fit and was far too snug for my liking. I called customer service and they told me I had to use the online system. I called because I wished to exchange the item for a larger size, but they informed me that their company does not do exchanges, which is ridiculous for a clothing retailer to begin with. I chose to go ahead and process my item for return without an exchange in mind, only to find out that they charge an absurd $9.99 return label fee for me to return an item that I cannot use. It looks like I not only have to pay a fairly decent shipping price to receive the item to begin with, but I cannot exchange my attire for a different size and I need to pay an additional 10 dollars to return it. Hassle free returns? That is laughable. Fanatics has officially lost my business for the foreseeable future.
Hi Lee, we are sorry this item didn’t work out. To exchange this item for a different one, you can return it for a refund and order the size or item you prefer. We have waived the return fee and an email confirmation has been sent to the email address on file. Please let us know how we can further assist. Thanks, Chastity
I'm truly NOT a fan of the new "merger/system" however, Domanique from Jacksonville fl(Customer Service rep) was very warm, she went above and beyond to put a smile on my face, and her patience was thru the roof.
Hello Arthur, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
We ordered a nice Jazz Jersey for my son and he was thrilled with the look. After the first wash, the lettering started to peel off. Fanatics would not replace the item. Very disappointing for a 14-year old. I will never purchase from them again.
Hello Dylan, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
CSR Mary was so helpful and friendly. She put my mind at ease about a recent order & I felt more confident to return as a customer in the near future. Thanks again, Mary!:-)
Hello Jeannine, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered men's Alabama flip flops and got youth. I have reached out 3 times to return and get a refun but, nobody will help me. Won't buy again and will steer people away from this company.
Hello Diane. We are sorry for your experience. We have emailed you a return label so you may return the Alabama Crimson Tide Youth Cropped Big Logo Slide Flip Flops for a refund. Please do not hesitate to PM us if we can be of any further assistance.
Sincerely,
Cayla
In March of 2019, I ordered an authentic baseball jersey four minutes after the jersey was available for purchase. However, despite my swiftness checking out to insure the product wouldn't sell-out, the order took roughly two months to ship.
We are now two months into the baseball season and I order this jersey in pre-season. For the price paid and the exclusivity of authentic jerseys, this is unacceptable.
Hello William. We are sorry that you had to wait. Unfortunately, this was a special event item and was expected to ship no later than 5/31. However, we do see that we received the jersey before the expected date. The item shipped out on 4/26 and is estimated to be delivered no later than 5/1. Please do not hesitate to send us a private message if we can be of any further assistance.
Sincerely,
Cayla
Had a problem with an item in my order. They made a refund really quickly. Perfect, the communication was fast!
Very happy with the ending of this story.
Hello Frederick, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered 2 Milwaukee Huck Tees - too 3 weeks to arrive. The lettering on the tee was extremely faded and overall poor quality. I went on their website to post a review but - funny, they do not have the option to do so. The neck on one of the tees was pretty stretched out. Not worth the hassle of phone calls and shipping back. Fanatics benefits from customers like me who cannot be bothered- except I will never order their brand of tee ever again!
Hello Anna, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Ordered mlb jersey... made in indonesia - horrible quality - not correct U.S. sizing. Do not order from this company
Hello Michelle, thank you for your feedback! I am very sorry that the item didn't fit. Our number one concern is customer satisfaction. Upon review of this order, you were emailed a return label to send the item back. Please print out the label and attach it to the package. The package can be dropped off at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered 3 UNC Lacrosse shirts for my son and his friends to wear to the UNC v ND game. They came Wednesday and they did not meet expectations (letters peeling). Fanatics service teams were prompt and thorough in resolving. They rushed a replacement and overnighted then to me. The boys had a blast at the game rooting on the Tar Heels! Phenomenal customer service!
Hello Will. Thank you so much for your feedback! We are terribly sorry that the original order was damaged. However, we are happy to hear that we were able to get these items to you and your family in time for the game! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Cayla
Terrible customer service and low quality goods. I don't recommend anybody to order clothes on this website.
Hello Caspian. Thank you for reaching out regarding your experience. We would love a chance to make this right. If you will email [email protected] with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Cayla
I had a problem placing my order. I called Customer Service and spoke to Anisha. Anisha was so patient with me, extremely patient with me and she helped me finish my order.
How great it would be if other companies had a person like Anisha to help their customers.
Thank you so very much for all your help Anisha!
Hello Judy, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Displayed quality shirts; sent junk. Very poor quality and not even the proper school colors. Charged $9.00 for the return label.
Received $20.00 back of the $35.00 for the shirt.
Hello Lloyd, thank you for your feedback! I am very sorry about our new return policy. Our number one concern is customer satisfaction. Upon review, you were refunded the return shipping fee. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Spoke to Maryann she was awesome took care of my issue immediately. Person like that working is an asset to the company no hold time love it. Ty Mary
Hello Norma, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered a few Under Armour Toronto Blue Jays t-shirts for me, my wife and my children. I also bought Under Armour hoodies and all have defects with them. I've been trying for over a week to reach someone at this store to no prevail. I will not buy anything at this store again. PS**************. I also have other order numbers
Hello Dan, thank you for your feedback! I am very sorry that you have been having difficulties finding our contact information. Our contact information can be located under help at the top of your screen on our site and under contact Customer Service. One of our Fan Advocates can be contacted at 1-855-438-0679, 24 hours a day, 7 days a week. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Mike H from the call center provided me with Incredible customer service with a psychological Edge that made me feel like family. He took care of my problem, and I ended up buying two more items that day. Thank you Mike H and Fanatics for providing me with satisfaction and care.
Hello Marshall, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Go to order a very basic tee for hockey playoffs, pay for next day shipping, turns out they can't ship it until after game one as they print in them house- making my next day shipping I paid for into 5 day processing + shipping.
Customer service swore it was on the page. No indicator that this was made to order is on the page, just one small fine print line saying "order ships within 4 business days" buried in the text. Still haven't even received an email confirmation of my order days later (my credit card has already been charged of course) so I can't even enter my order ID on this page. Order your gear from literally anywhere else you can.
Hello Kevin, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Shania was professional and knowledgeable. She assisted me with the issue. She said there would be expedited shipping. There was. Thank you.
Hello J C, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
These folks are a poorly-run operation that is bound to be pushed out by Amazon and the rest. I ordered two simple t-shirts that I wanted arrived by a certain game day. Turns out there was a disclaimer halfway down the page about it being a special sale - shouldn't a special sale item be expedited for (wait for it) the special game? - and that it wouldn't ship until after the game. Well, my bad - that said, neither of the items arrived in the shipping timeframe I paid for, yet all that customer service could muster was a measly $4.99 shipping return and patronizing responses about the fine print on their website. Never shopping here again - they just try to herd folks in and hope those poorly-served customers like me don't leave a review. Sorry Fanatics! Don't shop here.
Hello Bradley, thank you for your feedback! I am very sorry that the item didn't arrive in time for the game. Our number one concern is customer satisfaction. Upon review of your order, the item was a special event item in which out site advises will ship on or before 4/9/2019 by whichever shipping method was chosen. The item was shipped out a day early on 4/8/2019 by standard shipping method 3-7 business days. On our site there are options to have the item ship out withe a faster method. The order was placed on 3/31/2019 and would not had guaranteed the item would arrive in time for the event. The shipping charge was refunded back to the method of payment used to make this purchase. If you no longer wish to keep the item, you can return the item for a refund. I have waived the return shipping fee to send by any local Post Office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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Hello Stephen, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian