FanaticsReviews 3,951

Tried to have my orders shipped to my summer mailing address in Blaine Wa., to a retail Mailbox Store. Never had a problem in the past with any company: Maui Jim's, clothesline, etc. This location has been my summer billing address for 17 years.

This time Fanatics and the Basketball Store, both owned and operated by Fanatics refused to ship my orders of Penn St. Wearables to this address. Said they had a security concern. The actual billing was processed, approved and then reversed.

Spoke to numerous people at Fnatics and they said they couldn't reverse the decision not to ship. Have complained to Penn St. Athletic Dept., will see what happens.

DON'T Buy from this dishonest company. This company advertised that 2019 Women's World Cup jersey would GUARANTEE to ship no later than May 31st and literally one day before its due to ship on May 30th they send an email stating it won't ship until June 14th. Are you kidding me. This company is intentionally trying to scam its customers and then they offered nothing except to cancel the order after obviously trying to screw customers.

I ordered multiple shirts all in a size Large. One of the shirts was sent as XL. I was told they would replace the shirt with the correct size and not to return the original as it was under $20. OK fine. A week later I receive my replacement and it is again a size XL. I contacted them and they will return the shirt and gave me a shipping label for a refund. They want both shirts though now and I gave one away. How can they ask for it now? I also do not want a refund as I paid for shipping and do not want to have to pay for shipping again to get a replacement. Work with the warehouse and send the correct size, how hard is that for a reputable company?

I was having issues placing an order online trying to use codes and needed faster shipping. I called in and spoke with AJ. She is AMAZING. She was completely pleasant, funny, was able to handle my coupon issues, walked me through using shoprunner, helped give me ideas about future items I wanted and was able to get me the item is was looking for today for my son's birthday that is coming up in just a few days. Fantastic customer service at Fanatics. I will definitely be utilizing them for all my sports apparel needs for all the sports "fanatics" in my life!

Excited to order 6 different items, waited through three different new shipping dates, called a few times for information, expressed willingness to continue waiting, email received cancelling all items with no explanation. Only place I can buy the Marlins gear I wanted for my wife and myself. Couple hundred dollar sale lost and clearly no care on the part of Fanatics. Best part, the items are still being sold on their web site.

Always fun to scroll through Fanatics. Also, quick delivery considering the distance.

Bought a Fleece Sweatshirt that fits perfectly and looks good except that the printing of my team logo is way high. It's more than two inches off so the whole thing looks like some amateurs were left in charge of that. Kinda feels like they put all the "accident" shirts on sale and let rubes like me buy them. At least let me know if the merchandise is slightly flawed, might still be interested and feel less like I'm being punked. International buyer so I can't be bothered to ask for a return. I guess be wary about products that are always on sale no matter what. I still like it, because as I said it is a really nice sweatshirt regardless.

Also got myself a Mike Trout shirt that looks and feels great. That one is perfect.

Their shipping is super slow, which I was already annoyed with. Then the product arrived damaged. That's not necessarily the retailers fault, but how they handle the returns is.

I started off trying to return a damaged product. The service rep offered to ship a replacement with expedited shipping, which i initially agreed to. But then she said it would take 3 business days. That doesn't really sound like expedited shipping to me, so I immediately told her to just process it as a refund. She had jumped the gun and processed it as an exchange. I told her to cancel it and I was told that is impossible. That is absurd. It took almost 2 weeks for me to receive my initial order, and you're telling me the replacement shipped within 30 seconds?

Virtually any online retailer is more user friendly. They take longer to ship, have worse customer service/return policies and their prices are no better than their competitors. Why buy from them?