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Family Gifts Co.

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,784

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Very nice
January 1, 2021

Got one for my beach house and another was a gift for my sister's beach house.

Date of experience: January 1, 2021
Michigan
1 review
0 helpful votes
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Review
January 31, 2021

Stressful not knowing if I would receive my order by Christmas. I finally did receive it in the nick of time

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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Frustratedly Pleased
May 5, 2021

Through the shipping issues, production issues and overall frustration, I am VERY happy with the canvas I received. Thank you through all of this! May y'all have a Happy New Year!

Date of experience: January 1, 2021
Rhode Island
1 review
0 helpful votes
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Great Quality
January 1, 2021

The picture came out incredible! My wife loved it for xmas

Date of experience: January 1, 2021
Virginia
3 reviews
0 helpful votes
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Lake Dock
January 1, 2021

Beautiful canvas. Very pleased with quality, delivery timeframe, customer service.

Date of experience: January 1, 2021
Utah
1 review
0 helpful votes
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Thoughtful Gift!
January 1, 2021

It's not the typical gift. It a custom and thoughtful gift that you can't just pickup last minute at the local big box store. It's a gift that will hang on our wall for many years to come.

Date of experience: January 1, 2021
Georgia
1 review
0 helpful votes
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Street Sign
May 5, 2021

Everything looked fine and as promoted. I believe the item to be overpriced when ordered so that wasn't an issue for me even though digital printing to canvas can be found for less. I was disappointed with shipping time as I ordered prior to Thanksgiving and waited the quoted/and expected pandemic delay times with no updates. Wasn't until I inquired on my painting that the status emails started and then it was delivered. I felt like the order was misplaced or forgotten. Otherwise the product was 100% as expected.

Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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Shabby work
January 31, 2021

My first print was but together with bracing in the corner and well built. The second print looks like it was just throwed together to get it shipped before Christmas. The first one is thicker then the second one. The printed picture is 2 different colors.

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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Love it
January 1, 2021

Overall I was notified of every process and detail of my order

Date of experience: January 1, 2021
Maryland
1 review
0 helpful votes
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Worst company ever
January 31, 2021

Amazing every e mail was followed up with another e mail contradiction what the previous e mail stated. One lie after another. So sad!

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Ohio
2 reviews
0 helpful votes
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Nice quality, but hard to see names
January 31, 2021
Updated review

The product is fine quality, but for some reason, they put the names in black on the signs which are a darker background. We cannot even see the names, let alone read them, where we have this hanging on the wall. Either the sign background should be lighter or the lettering should be in white instead of black. Very disappointing.

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021

Easy to use
December 17, 2020
Previous review

Easy to use

Date of experience: November 16, 2020
California
1 review
0 helpful votes
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Stunning!
January 1, 2021
Updated review

Amazing customer service! Beautiful artwork. We love it!

Date of experience: January 1, 2021

Great
November 27, 2020
Previous review

Great

Date of experience: November 27, 2020
Virginia
2 reviews
0 helpful votes
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Very satisfied
January 1, 2021

Easy to pick out what u want and fast turn around.

Date of experience: January 1, 2021
Minnesota
1 review
0 helpful votes
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Christmas shopping idea
January 1, 2021
Updated review

There were many different items to choose from and different items that you don't see every day.

Date of experience: January 1, 2021

Wonderful assortment of gifts!
November 12, 2020
Previous review

Wonderful assortment of gifts!

Date of experience: November 11, 2020
New Hampshire
1 review
0 helpful votes
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Best Family Christmas gift ever!
January 1, 2021

As soon as the ad popped into my Facebook news feed, I knew immediately that I would be placing an order. The products offered are beautiful one of a kind artistic work. I am beyond pleased with the results. Just prior to ordering, my husband and I were actively talking about exchanging Christmas gifts. That's when I spotted your web link in our Facebook news feed. After clicking on the link, I knew that I would be placing an order. We purchased a breathtaking mountain scene with all our family members names listed on it. After we received it, we were stunned. The quality is spectacular, the service was easy, uncomplicated, and emails were always sent giving us a status update. I am so pleased with the entire product and service that I ended up ordering my 29 year old daughter one for her housewarming/Christmas gift as well. I highly recommend ordering. I'm simply stunned by its beauty in our living room! -Victoria

Date of experience: January 1, 2021
Georgia
1 review
0 helpful votes
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Satisfied customer
January 1, 2021

I bought 3 different portraits and everyone loved them

Date of experience: January 1, 2021
District of Columbia
1 review
0 helpful votes
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So pleased
January 1, 2021

Thank you so much, my husband loves his gift. I'm going to order one for my brother soon

Date of experience: January 1, 2021
North Dakota
1 review
0 helpful votes
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Name picture
January 1, 2021

Fast shipping. Gave this as a gift and was loved by the recipient. Great company to do business with.

Date of experience: January 1, 2021
Ohio
1 review
0 helpful votes
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Great
May 5, 2021

Easy to edit names. Shipping wasn't the best but once I contacted someone by email they replied right away and stayed in contact till my package was delivered.

Date of experience: January 1, 2021
Indiana
1 review
0 helpful votes
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I ordered my picture in Nov for a Christmas present for my wife. I received an email a few days later saying my order had shipped and est day of delivery was dec 10. Between the time I received that email and the 10th I received 2 more emails saying 1 my order is being processed, and then another saying that it shipped. When Dec 10 came and I didn't receive my order I called and all I was able to get is a voicemail saying to write an email! I wrote numerous emails with 1 no response or a response that took days to answer! It was so frustrating not to be able to talk with a live person about my order. I finally received my order on Dec 29. When I order facade and I opened the package, the frame that I had ordered for it was damaged beyond repair the picture was only half way attached to it too. The picture itself was fine and very nice. I tried to call again about my order and guess what? Straight to voicemail! Again I wrote a email saying I wanted a full refund for the broken frame since I am going to go out and purchase my own and am still waiting to hear from them! The picture is exactly what what I ordered, the process and delivery time, and customer service was absolutely horrible and I will won't be ordering from them again!

Date of experience: January 1, 2021