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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
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No tracking number was supplied. What was stated was, "you will receive text message when your order ships".
WAITED AND WAITED FOR A BIRTHDAY GIFT FOR MY DAUGHTER. TWO WEEKS LATER THEY TELL ME IT'S ON THE WAY, AFTER CONTACTING THEM NUMEROUS TIMES. BIRTHDAY HAS LONG PAST, SO THE ITEM IS NOW USELESS TO ME. SERVISE IS THE ABSOLUTE WORST I HAVE EVER HAD THE DIS-PLEASURE TO DEAL WITH.
I ordered a pocket watch in June and still have not received it!
Would not recommend
I think 1 star is to much but don't have a zero rating
TOTAL scam... thier motto is "world class customer service to all our customers. Customer satisfaction is our utmost priority" REALLY?. The gift arrived ONE WEEK after the birthday and I had to scramble to find a replacment. They will not return nor credit my purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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