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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
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Ask for them to ship ups not the post office took to long to get my pic and for this I won't order again till they change it
Great quality and customer service. It's our new family treasure and everyone loves it. Highly recommend!
Customer Service was very satisfactory. I had to change my order at the last minute and I would like to add that Family gifts handled it with perfection. I can't wait too see what I will order next!
Even more beautiful than I imagined. Highly recommend!
The picture quality and the ease of ordering was great. The online system displays the picture with detailed accuracy.
I ordered a customized art piece for my fiance for Christmas. When it arrived, it was well packed and in perfect condition. The art is beautiful and the custom order bits were beyond my expectations I am thrilled with this purchase and highly recommend this group for their outstanding work. I was kept informed throughout the process as to its creation, review, shipping, and delivery. Top notch process all the way.
I paid express shipping and never received notification for a week about my order. After I sent an email, customer service responded within hours and sent me a digital copy of my product as a gift for the delay. And immediately shipped my product out later that day.
Easy. Great communication. I appreciated that they checked to make sure our order was correct. Also, kept us updated on progress.
Quick and easy to order!
The products corners looked to be scuffed up from shipping, white marks instead of the black color it should be.
Good experience overall. I done priority mail but I was in a hurry for Christmas.
We order two canvas as Christmas Gifts!
We got them on time and were really good quality.
Great product a d wonderful gift! Highly recommend! Great quality!
Easy shopping experience and very nice company. A really nice experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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