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Family Gifts Co.

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,784

We monitor reviews for authenticity

Oklahoma
1 review
1 helpful vote
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Happy Customer
February 2, 2022

We love it. Worth every penny. Will order again! Fast shipping.

Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Beautiful Product
February 1, 2022

Easy to order and great looking product. If you don't have one, get one. You will not be disappointed.

Date of experience: February 1, 2022
Minnesota
1 review
1 helpful vote
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Great customer service
February 1, 2022

The customer service was exceptional! I really appreciate that the company listened to my ideas and helped me achieve the overall look I wanted for my custom canvas. The quality turned out amazing!

Date of experience: January 31, 2022
California
1 review
0 helpful votes
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Anniversary gift
February 1, 2022

This was the easiest present to purchase ever! I figured out what I wanted I entered the information and it came very quickly to my house!

Date of experience: January 31, 2022
Massachusetts
3 reviews
0 helpful votes
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Memories of our motorcycle road trips
January 31, 2022

Living in the New England area during autumn reminds me of the motorcycle trips we would make.

Date of experience: January 31, 2022
Florida
1 review
1 helpful vote
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A memorable 60th
January 31, 2022

We were very pleased with the product, "Ocean Sunset This is Us Multi-Names Premium Canvas - 36X24". Even with making last minute changes to add additional names, Family Gifts Co ensured that our product met our expectations. Additionally, we received our order RIGHT on time for my Mother in law's 60th birthday celebration with enough time to present her gift at her birthday event. Priority processing was worth ever extra penny and my family and I were extremely pleased with the product. It was a great 60th birthday gift for my Mother in Law.

Date of experience: January 31, 2022
Illinois
1 review
0 helpful votes
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I placed my order 12/2021. Received 1/4 of order by Christmas. After many correspondence, many not answered, and a bunch of phone calls, none answered, I received the rest of my order and all three are wrong. Again I have complained multiple times and not one response to my quiries.

Date of experience: January 30, 2022
Ohio
1 review
1 helpful vote
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Good stuff
January 30, 2022

Just ordered. Seemed easy. Good quality and it came very fast!

Date of experience: January 30, 2022
California
1 review
0 helpful votes
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Beautiful
January 30, 2022

Just ordered with 5 names. Love how they show you what it will look like first before ordering.

Date of experience: January 29, 2022
Nevada
1 review
0 helpful votes
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Sunflower Canvas
January 29, 2022

Thank you, for having the talent to think of this family memory

Date of experience: January 29, 2022
Louisiana
1 review
0 helpful votes
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Awesome experience. Thank you
January 26, 2022

Very smooth - thank you.
Looking forward to receiving.

Date of experience: January 26, 2022
Illinois
0 reviews
0 helpful votes
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Great resolution team
January 25, 2022

The order process is quick and easy… even tho the first order got lost… your team reacted quickly were able to get me a replacement una week, just in time for the item to be ready to wrap as a birthday present… thanks

Date of experience: January 24, 2022
Pennsylvania
1 review
0 helpful votes
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Great product
January 23, 2022

Very easy to order. Received the picture in a reasonable time period.

Date of experience: January 23, 2022
Illinois
0 reviews
0 helpful votes
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Very satisfied
January 20, 2022

Thank you so much for creating this beautiful canvas for our family. It is absolutely stunning
Ordering is quick and easy. My order arrived well packed and in perfect condition.

Date of experience: January 20, 2022
Washington
1 review
0 helpful votes
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Your are the BEST!
January 20, 2022

Delighted with your products, no stress is experienced thanks to the communication that you have with us your customers

Date of experience: January 20, 2022
New Hampshire
4 reviews
0 helpful votes
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Birthday Gift
January 20, 2022

The canvas was beautifully made and arrived very quickly. My husband loved his gift!

Date of experience: January 19, 2022
Texas
0 reviews
0 helpful votes
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Family gift
January 19, 2022

Everyone loved it and the kids seeing their names on it and their expression was priceless!

Date of experience: January 19, 2022
Missouri
1 review
0 helpful votes
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Pretty good
February 18, 2022

Ordering was good, only bad thing was I received NO notification of shipping or tracking I got, just showed up one day.

Date of experience: January 18, 2022
Georgia
0 reviews
0 helpful votes
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Family
January 18, 2022

My sister ordered for our parents, loved it, my picture was just as beautiful. It was a great addition to our wall in our living room, for all to see.

Date of experience: January 18, 2022
South Carolina
1 review
0 helpful votes
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Beautiful
January 17, 2022

I received my canvas picture on Friday, I was so excited to open it. My canvas was beautiful and just as promised. The quality was great and worth the money. I ordered the largest one to go on my hallway wall. I am always looking for something unique and different. The canvas exceeded my expectations. Thank you so much for your excellent quality of work.

Date of experience: January 16, 2022