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Fairy Season

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Fairy Season

2.0

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Fairy Season Reviews Summary

Fairy Season has a rating of 2 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1862nd among Women's Clothing sites.

service
77
value
70
shipping
73
returns
61
quality
70

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New Jersey
1 review
7 helpful votes
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AFTER - I spent my money I find out since I opted for free shipping it could take up to 2 months to get my order! Ridiculous!

Date of experience: July 22, 2017
Canada
1 review
0 helpful votes
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I ordered a dress before reading reviews and honestly was terrified after making payment. I have ordered from China before ( different company) so I was aware of the tiny sizing. I normally wear a Lg so I ordered a 3xl. The dress came in 2 weeks, my credit card was billed appropriately and the dress fits perfectly! It's also surprisingly well made and the material is of good quality. No complaints here at all. I was very nervous after ordering but I'm glad I did. My experience was excellent.

Date of experience: July 21, 2017
Maryland
2 reviews
11 helpful votes
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I ordered $60 worth of clothing and added $10 for expedited shipping because I needed the clothes for my anniversary trip. It has been 2 months and I still haven't received my clothing! I found out that they put a different address on my package and it is stuck 2 states away and will be returned to fairy season. Fairy Season didn't tell me this! In fact I had to do my own investigating with th epostal service and when I put a dispute in with Paypal fairy season begged me to cancel it saying that the address is right. I tried explaining to them but they don't speak good English and their email responses (because you can't call) have nothing to do with what you wrote and all I get is please cancel your Paypal dispute and the address is correct along with stuff I can't comprehend. If you decide to buy from them despite their reviews pay using Paypal because you will get your money back with them!

Date of experience: July 21, 2017
Australia
1 review
6 helpful votes
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You've seen pictures on the net about people getting some weird looking awful fitting low quality dress or garment that looks nothing like the advertised picture? This is the place it comes from. Not only did the 2 items I bought look nothing like the picture but 1 item had a huge hole in it. When I asked for a refund for the damaged item I was told NO. Wow how's that for a rip off. I highly recommend you DO NOT waste your money buying anything from this company.

Date of experience: July 21, 2017
Ohio
1 review
5 helpful votes
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Buyer BEWARE!
July 19, 2017

They don't deserve even 1 star! This company is a complete scam. They take clothes from a catalog somewhere in the world and TRY to duplicate it with CHEAP... POOR QUALITY materials. The sizing is SUPER SMALL... awful awful awful. I am reporting them to the office of federal internet sales with US Attorney General's office. This is definitely FRAUD!

Date of experience: July 18, 2017
Missouri
1 review
5 helpful votes
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DO NOT BUY ANYTHING FROM THIS COMPANY. They are incorrect sizes and material is poorly made. I would not even give 1 star for a rating. TERRIBLE!

Date of experience: July 13, 2017
Arizona
1 review
3 helpful votes
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I ordered 2 pants and 1 shirt I ordered them 2 sizes to big because I would rather take them in and make them fit than them not fit at all. After 8 weeks of waiting for them each item was at least 26 inches smaller than what they advertise. I spent $50 on the 3 items, when I contacted them and sent them photos asking for items that are actually the size they said they where they kept avoiding that statement/question and told me they wanted me to keep the items and and give me $11 back thinking that was ok. I offered to send them back and get a full refund or correct sizes and they told me if I send them back "the items would be lost in the mail" like how shady is that? At the end of the fight I have 3 items that don't fit and pretty much threw away $40. Do NOT order from this company they are absolutely shady and you will NOT get what u ordered and you WILL waste money.

Date of experience: July 12, 2017
Rhode Island
3 reviews
1 helpful vote
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I purchased a straw beach hat, that came directly from China (3 weeks) in an envelope. It was folded and cane to me completed ripped apart. The 3 tops I ordered (sized up to a medium) were paper thin and sized to fit a child. I have no idea how to return any of it, as no one responds to emails.

Date of experience: July 12, 2017
Massachusetts
1 review
5 helpful votes
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Wrong sizes
July 12, 2017

OMG, wish I had read all the bad reviews before ordering. Size 2X is hardly a Medium.
I'm thinking of just donating them versus the hassle everyone has trying to communicate & get a refund. The shipping time took about a month. As many others have said, stay away from this company.

Date of experience: July 12, 2017
Ohio
1 review
3 helpful votes
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I ordered 4 T-shirts from Fairy Season. The first was delivered 4 weeks later from China and the other 3 trickled in separately over the next two weeks. Six weeks to receive my entire order. Ridiculous. Every single shirt was WAY too small. I ordered XL and I'd say they fit more like a Medium. I got out my tape measure and compared the measurements of the actual shirts against the measurements they list on their Size Chart online. They didn't match up at all. When I contacted them, they asked to send pictures of me wearing the shirts, which is strange to me (especially considering the shirts were so small I could barely get them over my neck)... but I did it and cropped out my face. Even after seeing how small they fit, Fairy Season only offered a 10% refund. Pitiful. My suggestion is stay far far away from this company. I'm surprised they're even still in business.

Date of experience: July 12, 2017
Michigan
1 review
1 helpful vote
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If I could give 0 stars I would. After waiting over a month for my order they are refusing to let me return it. I stupidly paid for express shipping (6-8 business days) now they are refusing to refund me the shipping charge even though they lost the package and it took 20 business days to arrive.

Date of experience: July 12, 2017
Florida
1 review
2 helpful votes
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Not bad
July 12, 2017

I ordered my shirt on 6/25/17. I selected free shipping which said 8-18 days. I immediately got an email saying my payment had been received and charged and I would get another email when my shirt was shipped. I never got any more emails so I got a little nervous. On 7/10/17 I began reading reviews and got more nervous because they were all negative and the same situation I was in. I checked my mailbox that night and my shirt had arrived, stupid me. The sizing is accurate but everything was from China. But you get what you pay for

Date of experience: July 11, 2017
Massachusetts
1 review
3 helpful votes
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This site makes ordering what seem like tons of cute clothes so easily and getting through the process is quick. They don't mention the fact that it takes months to get your items. I ordered a dress the first week in June. It is not July 8th and I have still not seen my dress. Trying to track it is a pain in the $#*! and the wording is in a different language that I had to translate. It still hasn't even made it to the US from China. They took forever to even process the order let alone how long it's taking to arrive. Won't be ordering from them again, not even worth it.

Date of experience: July 8, 2017
Canada
1 review
1 helpful vote
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Awesome
July 7, 2017

I ordered from fairy season last week June 30 today is July 7th and I recieved my dress. And I am in love I love how it looks and feels and is the perfect fit. I mean a large in Canadian sizes so I got a xl and it for great. Wuld shop here again.

Date of experience: July 7, 2017
New York
1 review
2 helpful votes
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THEY ARE HORRIBLE
July 6, 2017

They are terrible. They dont tell you the sizes are ASIAN sizes. So everything is too small and doesnt look like the pictures. Even my AMERICAN flag shirt was an asian size wtf! Then you ask for your money back they wont do it. And they say you can send it back but it would clost you more to ship it and it "could get lost" yeah maybe on purpose. Dony order from them they are terrible. And nothing says its from china. I would never have ordered from them if i knew that! Dont waste your time or money! Avoid! Avoid! Avoid!

Date of experience: July 6, 2017
Utah
2 reviews
4 helpful votes
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The quality is crap and when they send the wrong size they give you the run around and want you to send back at your experience. If I could give a 0 I would.

Date of experience: July 6, 2017
Kansas
1 review
3 helpful votes
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I ordered 2 shirts for 4th of July a month ago. I even paid extra for fast shipping. Tracking information hasn't been updated in over 2 weeks. I emailed asking if I would be receiving my shirts in time for the holiday and all I was told back was that I need to be patient.

Date of experience: July 3, 2017
Texas
1 review
3 helpful votes
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This site is trash. Ordered a shirt for my sisters birthday 4 months ago, still hasn't come in. They have a No Refund Policy, which they don't tell you until after you already submit your order. My friend who actually got the stuff she ordered was soo unhappy with it, she had to throw it all away anyways. Don't waiste your money or time on this BS. Use beilily.com, they actually have the same stuff and free shipping and it COMES IN quickly, will never recommend fairyseason.com to ANYONE.

Date of experience: July 1, 2017
California
1 review
3 helpful votes
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I ordered a shirt from FB, came on time, correct size
Looks good. I'm not sure why some peoples. Orders are taking so long. I'm in california and it was delivered in a week.

Date of experience: June 30, 2017
Canada
1 review
2 helpful votes
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Delivery time...
June 30, 2017

I ordered an item 2 months ago. They took payment on my credit card. Still no sign of my merchandise. They tell me they wish i could understand! It has been shipped via china! Just not acceptable Will never order from them again

Date of experience: June 30, 2017

From the business

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fairyseason.com
London, LONDON, United Kingdom