Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Fair

Fair

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Fair?
grey stargrey stargrey stargrey stargrey star

Fair Reviews Summary

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 67th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4

We monitor reviews for authenticity

Karen L.
California
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Share Review
Report Review

King
September 17, 2019

I owe two months car note when I lost my job they let me be 5 months late to get back get back on track in life no car bank can compare to them plus they give u Insurance included with payments the way it should be

Date of experience: September 22, 2020
Mark U.
California
1 review
0 helpful votes
Follow Mark U.
Unfollow Mark U.
Share Review
Report Review

Great Experience
September 18, 2019

Jack at the Irvine lot was exceptional with customer service. Above and beyond my expectations. Not only did he help but he made me feel like I was the only customer there even though it was busy. Thank you Jack you're the best and thank you to the team as well!

Date of experience: September 22, 2020
Tony J.
California
1 review
0 helpful votes
Follow Tony J.
Unfollow Tony J.
Share Review
Report Review

Stacy was awesome
September 14, 2019

I went to the Dublin location and Stacy really took care of me!

Date of experience: September 22, 2020
Sandra Q.
California
1 review
0 helpful votes
Follow Sandra Q.
Unfollow Sandra Q.
Share Review
Report Review

Fast. Easy. Affordable.
September 16, 2019

I had no issue getting a car that fit my needs quickly.

Date of experience: September 22, 2020
Jessica B.
California
1 review
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Share Review
Report Review

I got a 2019 Totota Corolla LE for very low price without any hassle. The best part was the bundled comprehensive insurance for half the price that others offered. Even maintenance is covered by FAIR once every few months/miles. I would surely refer my friends to FAIR.

Date of experience: September 22, 2020
Sarah B.
California
1 review
0 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

Such a great concept!
September 20, 2019

After moving from NYC to Southern California the easy overall process the costs and most importantly the flexibility with lease terms. Great job Fair."

Date of experience: September 22, 2020
Tony V.
California
1 review
0 helpful votes
Follow Tony V.
Unfollow Tony V.
Share Review
Report Review

Banned
September 21, 2019

Tells me to come back in 30 days because I'm not pre qualified. What's the point...

Date of experience: September 22, 2020
Dan A.
California
1 review
0 helpful votes
Follow Dan A.
Unfollow Dan A.
Share Review
Report Review

I would give Fair a five star rating but I'm entering the 5th week of the app not working so you can imagine my frustration. I've contact customer service and I've even contacted Scott Painter

Date of experience: September 22, 2020
Sam T.
California
1 review
0 helpful votes
Follow Sam T.
Unfollow Sam T.
Share Review
Report Review

I was very unsure about using Fair to get my first car but I was struggling without one so I took a chance and tried it out. I was very pleased with the quick service I got my car the same day I picked it out which was totally amazing since I was on a time crunch to get one. The dealership was friendly and made sure it was the car I wanted

Date of experience: September 22, 2020
Carol Q.
California
1 review
0 helpful votes
Follow Carol Q.
Unfollow Carol Q.
Share Review
Report Review

Fair with David
September 24, 2019

Today is my first time working for uber! I'm so exited! I would like to thank David from Lawndale for his excellent customer service! He explained me everything just the way I will understand it.

Date of experience: September 22, 2020
Stephen Q.
California
1 review
0 helpful votes
Follow Stephen Q.
Unfollow Stephen Q.
Share Review
Report Review

SFO- San Bruno
September 24, 2019

Been using fair for Uber since they started. Always used the sfo/San Bruno station for cars. Great service and great cars for an affordable price. Having maintenance and unlimited miles is a lifesaver

Date of experience: September 22, 2020
Jennifer W.
California
1 review
0 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Share Review
Report Review

I've had various issues with my fair car having to be serviced and John has been the epitome of amazing customer service. He's taken car of all my issues as well as followed up with me and made sure I was satisfied with the outcome.

Date of experience: September 22, 2020
Anna N.
California
1 review
0 helpful votes
Follow Anna N.
Unfollow Anna N.
Share Review
Report Review

Lawndale lot
September 26, 2019

David Damon are very good Fair representatives... Very personal an helpful an courteous..

Date of experience: September 22, 2020
Jack X.
California
1 review
0 helpful votes
Follow Jack X.
Unfollow Jack X.
Share Review
Report Review

I was looking confused wen I got to the Lawndale lot Mia came to the rescue n put her hand around my shoulder n took me to the perfect car for me very professional five stars

Date of experience: September 22, 2020
Michelle P.
California
1 review
0 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Share Review
Report Review

Great Customer Service
September 26, 2019

I've used Fair Services in Glendale at the Americana. One of their outstanding employees

Date of experience: September 22, 2020
Cynthia T.
California
1 review
0 helpful votes
Follow Cynthia T.
Unfollow Cynthia T.
Share Review
Report Review

Fair rental
September 24, 2019

I came to Fair today and I met one of the greatest guys ever! David Evans was extremely resourceful and polite

Date of experience: September 22, 2020
Dan B.
California
1 review
0 helpful votes
Follow Dan B.
Unfollow Dan B.
Share Review
Report Review

I only have one problem with Fair and that is if someone hacks your email you have to return your car close your account and start all over again because they can't change it in their system and they feel it is not important enough to fix it.

Date of experience: September 22, 2020
Sarah L.
California
1 review
0 helpful votes
Follow Sarah L.
Unfollow Sarah L.
Share Review
Report Review

Around this time last year I started having trouble with a car I used to own. It sat in the mechanic shop for 2 months before they could look at it. I came across this app and it took me 6 months to decide to go for it. The only regret I have is that I took so long to decide. I have had nothing but blessings since I signed for this vehicle. The team is so supportive and they called me to make sure I had everything I needed. Answered all my questions and helped me so I can browse through the app with more confidence and get to know everything about my commitment with them. There's nothing hidden. Just read! Shout out to Mr. Levi he's the Absolute Best! Thank you so much Fair for all your support and help!

Date of experience: September 22, 2020
William E.
California
1 review
0 helpful votes
Follow William E.
Unfollow William E.
Share Review
Report Review

I don't usually make reviews but I want to share the wonderful experience I've had. Fair made it very easy and was very professional. Levi Martinez from customer support went above and beyond to make sure I had a good experience and took care of me like he was a family member. First time I have ever felt so safe and secure to do business with a company. Thank you so much for making my rental experience the most professional and easy. I will continue to be a happy and loyal customer

Date of experience: September 22, 2020
Diane S.
California
1 review
0 helpful votes
Follow Diane S.
Unfollow Diane S.
Share Review
Report Review

Fair
October 1, 2019

It's a great service. Reasonable prices. And they are beyond everything. Thank you so much for everything

Date of experience: September 22, 2020

From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.


fair.com
Santa Monica, California, United States