Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Fair

Fair

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Fair?
grey stargrey stargrey stargrey stargrey star

Fair Reviews Summary

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 67th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4

We monitor reviews for authenticity

Daniel O.
California
1 review
0 helpful votes
Follow Daniel O.
Unfollow Daniel O.
Share Review
Report Review

I can't say this enough their customer service is at the top of the game. They know what they doing when it comes to that. And as far as the development of the app and how is so intergrade into buying cars you gone this its a movie

Date of experience: September 22, 2020
Stephanie T.
California
1 review
0 helpful votes
Follow Stephanie T.
Unfollow Stephanie T.
Share Review
Report Review

Great Service!
January 20, 2019

I think their service is amazing and very simple and easy to get a car. I suppose picking a good dealership to work with is helpful. I got lucky and was matched with a great dealership that has been around since 1951. I would say that 80% of your experience is with the dealership you get the car from. So make sure you do research on the dealership first. My experience with the Fair app itself was great too. I searched for a vehicle for about a week my credit is not great and there are hundreds of cars under $300 a month on here. Almost all the vehicles available have low miles and are only 3 to 4 years old. I'm rating Fair 5 stars for them helping me get a car at an affordable price where I can still save money along the way. Thank you Fair!"

Date of experience: September 22, 2020
Eric E.
California
1 review
0 helpful votes
Follow Eric E.
Unfollow Eric E.
Share Review
Report Review

New Fair Lease
January 23, 2019

Had a good experience with my new fair lease. The process was easy

Date of experience: September 22, 2020
Amy W.
California
1 review
0 helpful votes
Follow Amy W.
Unfollow Amy W.
Share Review
Report Review

I'm just laughing at those idiots who think it's so natural and it's just a procedure to be a part of 21st century to give my sensitive details to a small start-up company who can't assure the security of the information given JUST to check out their products and concept. If you are one of these idiots who thinks they must be subjected to these terms

Date of experience: September 22, 2020
Alex J.
California
1 review
0 helpful votes
Follow Alex J.
Unfollow Alex J.
Share Review
Report Review

Your lucky if you find a yaris at that rate. Better off at a rental company and get what you want at less hassle. Besides Uber is on the way out try Lyft or better yet anything else. This company is a scam and vheats drivers.

Date of experience: September 22, 2020
Tom E.
California
1 review
0 helpful votes
Follow Tom E.
Unfollow Tom E.
Share Review
Report Review

I was originally drawn to Fair because of the ease of it all. My husband actually works as a finance director for a Nissan dealership and the prices on Fair were less than he could get me on a 3 year lease with employee discounts! He wanted me to try it on the customer side because his dealership just signed up to partner with them. I fully intended to purchase a vehicle from them. Got completely through all of the steps INCLUDING allowing them access to pull funds from my bank account to have an error come up that says "sorry not available in your area". When I waited on hold for close to an hour for a customer service agent to pick up the phone

Date of experience: September 22, 2020
Donna J.
California
1 review
0 helpful votes
Follow Donna J.
Unfollow Donna J.
Share Review
Report Review

Scam! Rip off!
January 23, 2019

Visit their Facebook page to see the real reviews! Fair is just like any other car dealers. Rip off! None of the representatives know what they are doing. Don't trust the charges they show on the app. After the soft credit check. It's more than that

Date of experience: September 22, 2020
Joe V.
California
1 review
0 helpful votes
Follow Joe V.
Unfollow Joe V.
Share Review
Report Review

Okay
January 24, 2019

It shows you almost every car near you for exactly what you want. But it doesn't show the full price of the vehicle or how long you will be paying for the car. It doesn't make sense at all.

Date of experience: September 22, 2020
Jack G.
California
1 review
0 helpful votes
Follow Jack G.
Unfollow Jack G.
Share Review
Report Review

Very good
January 26, 2019

I have been there yesterday and they are awesome. I loved the car and they are very friendly. Thank you guys

Date of experience: September 22, 2020
Sarah K.
California
1 review
0 helpful votes
Follow Sarah K.
Unfollow Sarah K.
Share Review
Report Review

You must be dreaming
January 25, 2019

You must be dreaming if you think I'll give out my license just to look at cars. Im glad there are better apps like cars or autotrader

Date of experience: September 22, 2020
Tony K.
California
1 review
0 helpful votes
Follow Tony K.
Unfollow Tony K.
Share Review
Report Review

The future is here
January 25, 2019

We just got our car my husband and I started the process on the afternoon and the next day we were driving home back from the dealer on our new car. Better than expected I was skeptical too but everything was so smooth and perfect that I can't thank them enough. Is 2019 people everything is going to be thru apps some day and fair is making me believe on it. Give it a try I'm not getting paid for a review I literally got a car thru an app that actually worked and left me very please and happy.

Date of experience: September 22, 2020
Joseph Z.
California
1 review
0 helpful votes
Follow Joseph Z.
Unfollow Joseph Z.
Share Review
Report Review

It says my number can't be recognized by Uber when I tried to sign up and it also said that I already had an Uber account... help!

Date of experience: September 22, 2020
Michelle M.
California
1 review
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

Awesome!
January 25, 2019

This is an awesome option if you are in need of a vehicle

Date of experience: September 22, 2020
Nicole Q.
California
1 review
0 helpful votes
Follow Nicole Q.
Unfollow Nicole Q.
Share Review
Report Review

Can't login in Error 401
January 28, 2019

I keep getting an error when I try to login can you guys fix it?

Date of experience: September 22, 2020
Nick T.
California
1 review
0 helpful votes
Follow Nick T.
Unfollow Nick T.
Share Review
Report Review

Thank you
January 30, 2019

The process was seamless and the only frustrating part is Not having a phone contact and address for picking up the car.

Date of experience: September 22, 2020
Kevin S.
California
1 review
0 helpful votes
Follow Kevin S.
Unfollow Kevin S.
Share Review
Report Review

Options
January 27, 2019

I love that the options are open I don't feel locked in Definitely purchasing

Date of experience: September 22, 2020
Diane U.
California
1 review
0 helpful votes
Follow Diane U.
Unfollow Diane U.
Share Review
Report Review

WHAT JUST HAPPENED?!
January 28, 2019

Amazing experience from start to finish that was completely electronic! The FAIRest of them all! Thank you!

Date of experience: September 22, 2020
Martha Q.
California
1 review
0 helpful votes
Follow Martha Q.
Unfollow Martha Q.
Share Review
Report Review

Best app to date
January 27, 2019

Love this app literally so smooth and so easy to experience

Date of experience: September 22, 2020
Jack O.
California
1 review
0 helpful votes
Follow Jack O.
Unfollow Jack O.
Share Review
Report Review

Needed a car and I was seeing fairs ad everywhere. Downloaded and can't get passed through the first step... never receiving a 6 digit code. Deleted.

Date of experience: September 22, 2020
Margaret F.
California
1 review
0 helpful votes
Follow Margaret F.
Unfollow Margaret F.
Share Review
Report Review

Can't get in my account
February 4, 2019

I got a new phone and I tried to sign and input my phone number but when it asks for my security code I never get the code in my phone so I can't sign in

Date of experience: September 22, 2020

From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.


fair.com
Santa Monica, California, United States