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Fair

2.8

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Fair Reviews Summary

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 67th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4

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Jack B.
California
1 review
0 helpful votes
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I just downloaded this app after being in the fence while reading the reviews. The main issue is that you can't view anything without first giving them your Driver License for a credit pull. I would say unless your are desperate don't use this app. Go do your foot work and don't risk your credit to just browse used cars. I think most reviews are right in that these people I'm gonna pry on those who have bad credit and are not as educated about car buying as they need to be. I was hoping that with all the negative reviews they would at least try to make is so that one could look at the options before they commit. I think what was miss-leading is that the developer responds to the comments and I thought maybe they actually consider them but really they all say the same thing. They sympathize and to co tact customer care for help. One star for the concept because it has potential and one star for their advertising because it's catchy. No stars for the above mentioned.

Date of experience: September 22, 2020
Peter J.
California
1 review
0 helpful votes
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Auto or manual
January 11, 2019

Hate how this app doesn't list if it's an auto or manual in the basic info menu. Spent 45 minutes yesterday driving to a location to find out that the vehicle was an automatic. Poor layout and focus on things that don't matter like saying it has air conditioning and alloy wheels. What car for 300$ a month doesn't have that!

Date of experience: September 22, 2020
Andrew J.
California
1 review
0 helpful votes
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Great app
January 12, 2019

We had a small issue with the car battery and was fixed right away on the same day without any arguments

Date of experience: September 22, 2020
Amanda N.
California
1 review
0 helpful votes
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I only got the app to see if it was a good option to get what I want in the future and it was already asking me if I was qualified first. I know I don't but I wanted to look through and see how the vehicles were and everything. They should have a look through option

Date of experience: September 22, 2020
Linda H.
California
1 review
12 helpful votes
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This is truly AMAZING.
January 14, 2019

I dropped my car off with a smile today guy goes you ready to look at something new I told him I will never allow a car to trap me again then he asked what are you going to get I told him check out Fair.com he almost fell down and couldn't believe it either I think they wanted to shoot me because I told 3 customers on the floor and all three walked out of the dealership wanting to research Fair.com. I have leased a Mercedes for the last 10 years this last lease made me realize how much I hated being stuck in a car I didn't want anymore. I've been doing a lot of traveling lately using Airbnb which is also amazing I spent about 6 months on the road and I'm thinking to myself I can't believe I'm paying for a car that I'm not driving. Now I'm simplifying my life and getting a functional practical car and just giving it back when I'm out of the country. I hope fair destroys these leasing companies for holding us hostage all these years. The party is over for those old school companies fair understands modern society that people don't wanna be obliged to things. Good luck Fair i think your company was a serious game changer

Date of experience: September 22, 2020
James I.
California
1 review
0 helpful votes
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I have one of their cars
January 13, 2019

I'm a total skeptic when it comes to things like these but I've been pleasantly surprised by how incredibly seamless this process was. I got a cheap payment Versa that looks flawless and brand new. Vehicle runs perfectly and making payments is straight forward. No hoops to jump through

Date of experience: September 22, 2020
Thomas Z.
California
1 review
0 helpful votes
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2019
January 15, 2019

Fair is about to make my life easier for this whole new year

Date of experience: September 22, 2020
Brenda Y.
California
1 review
0 helpful votes
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..
January 14, 2019

Was browsing the app to check it out. Upon entering my info (name and address) its only showing me cars under $250 a month? Asked nothing about my income lol. Seemed like a cool idea for cars but im not sure about it now

Date of experience: September 22, 2020
Ben S.
California
1 review
0 helpful votes
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. There seems to be literally dozens and dozens of certain models ( with poor dependability reviews) is this just a way for dealerships to sell off poor quality vehicles? Each of the 3 vehicles we've chosen (after careful research) is "no longer available" (you receive a text 3 days later after you've given them your financial information) aside from the time and anxiety involved (worst buying/leasing experience I've had); starting to seem a bit too coincidental. Is this another scammy business operating under the guise of providing a societal benefit while actually conducting it's business in a manner more unethical than industry norms? Possibly.

Date of experience: September 22, 2020
Elizabeth G.
California
1 review
0 helpful votes
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Fair.com
January 14, 2019

It's great for me to chose lots of cars with any kind brand name. Especially the prices and the ways of financial it fix with anybody not enough the money to buy the car.

Date of experience: September 22, 2020
David D.
California
1 review
0 helpful votes
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The best
January 17, 2019

This app is the best and they are super reliable. I leased a car and got the car that I asked for. This company has some potential. I would suggest using it.

Date of experience: September 22, 2020
Michael E.
California
1 review
0 helpful votes
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Sad
January 18, 2019

I was supper excited about this whole Fair idea. I chose the car and paper work was super fast. I signed the documents on Sunday and I was asked to say my available times to pick up on Monday. I was so happy! However

Date of experience: September 22, 2020
Barbara G.
California
1 review
0 helpful votes
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Not recommended
January 16, 2019

If you want to get ripped off go ahead and download fair give them a try it's been about 1 month since i turned the car bAck in i made all my payments on time and now all of a sudden I'm being charged for a late fee of $125? When fair was in charge of taking out the money every week from my account how could I be charged for a late fee? I don't want to pay those $125 but good luck going and arguing with them that you made all your payments on time. I would never recommend fair to anyone please avoid waisting time and money this is completely unfair what an irony.

Date of experience: September 22, 2020
Tom B.
California
1 review
0 helpful votes
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Thank you so much
January 18, 2019

You guys are awesome thanks for helping me with my car in and very pleased with your services

Date of experience: September 22, 2020
Bill A.
California
1 review
0 helpful votes
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Fix Glitch
January 17, 2019

Please fix app! I am attempting to sign into fair through Uber partner portal and it's giving an error message. Please fix ASAP

Date of experience: September 22, 2020
Sarah K.
California
1 review
0 helpful votes
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Game changer! Love it!
January 19, 2019

I'm absolutely blow away with simplicity this app created for getting cars! All my paperwork was done in 30 min

Date of experience: September 22, 2020
Nick Y.
California
1 review
0 helpful votes
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I haven't used the app as I see it are avoiding that dreaded confrontation with a dealer no long term commitment and if desired a one stop shopping experience. Maybe customer service is "immature" as this is a relatively new company with a new concept. My advice to Fair is stop using your responses to people's complaints here as a means for copy & paste advertisement. These are your customers and they CAN and WILL make or break your business."

Date of experience: September 22, 2020
Mike L.
California
1 review
0 helpful votes
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Neat app
January 19, 2019

But it's not very fun to use when I can't see everything."

Date of experience: September 22, 2020
Linda J.
California
1 review
0 helpful votes
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Exactly how I like to shop for a car: on my terms on my time. Great prices

Date of experience: September 22, 2020
Virginia G.
California
1 review
0 helpful votes
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An incredible experience
January 22, 2019

From buying many cars and never having a good experience to finding Fair

Date of experience: September 22, 2020

From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.


fair.com
Santa Monica, California, United States