FactoryOutletStore.comReviews 978

Bought a smart watch which arrived damaged, I wanted to return which was painful. I emailed maybe 4 times before anyone responded. I finally returned the item signed for delivery which I have confirmation of, I've called/emailed etc and they just keep ignoring me or saying it hasn't yet come to the warehouse. It's now 3 months later and still no refund.

Now looking at the website I should've known, they're total scammers, stay away, it'll cost you more in hassle than buying from elsewhere.

I placed an order on 7/6 for Protect A Bed products. It was supposed to ship in 2-3 days. I called 3 times over the next month and was told the same story that it was being shipped out by FedEx, but the number was not uploaded in the system. After 3 times, this made me a little irate. I told them to cancel the whole order after I opened a dispute with PayPal. Rather than refund, they sent part of the order and PayPal closed the dispute. Fast forward 9/17. I called again after several calls. Item is still on backorder. I told them to cancel my order. Still no refund as of today and now no one answers the phone. Just don't waste your time. Pay a little more and save yourself the nightmare and hours of time I can't get back. They tell you what you want to hear, do not respond to emails and don't do what they say they will. You can definitely find the products elsewhere. I should have listened to my gut! Update: After filing another complaint with PayPal and several more calls and emails, I finally received my refund.

CONFUSION? REIGNS SUPREME. Ordered mattress, website said in stock, next day website said backordered, week later website said "we sent it", which I took to mean it had been shipped. Wrong, two weeks later I called to get status and was told it had been shipped and I should be contacted to set up delivery the following week. Wrong, so I did the online chat and was told it would take 7-9 days to be manufactured then 3-4 weeks to ship/deliver Possible two months for a mattress seems a little excessive, Chinese flu or not!

I ordered a mattress from them on 8/15. I was told it takes a week to ship, and at most, within two weeks, it will be in my bedroom. It has now been 35 days, and they still haven't called to schedule a delivery. I've been calling them every week after the first two weeks, and every week the reps just lie to my face. "It will be here on Wednesday", "we will call you on Monday", "the factory let us know they are sending it today". The worst thing is, it wasn't even cheaper than buying the mattress from the manufacturer if I had only waited until Labor Day discounts...

I purchased a riptide 45lb/36" from this site because all the local retailers were out of stock. FactoryOutletStore processed my card immediately but had me on a 1 month waiting list for shipment. I then found the same Minn Kota trolling motor locally. I cancelled the FactoryOutletStore order and brought the motor from the local retailer. It's been 4 weeks and I have not received a refund from FactoryOutletStores. I've talked to 10 customer service reps all in India and nothing has been done. Do Not Use FactoryOutletStores.com. I've reported them to BBB. Stay Away!

I Placed my order on 9/2/2020. A battery for my laptop. As of today 9/14/2020 the order has not shipped. I have called on 9/4/20,9/9/2020, 9/10/2020 and today 9/14/2020. Each time I was told it was in the warehouse and would ship within the next 24 hours. I was not allowed to cancel the order because it had already been send to shipping. I have finally ask where they were located. The warehouse is in New York but Customer Service is in India! At this point I have ask for a manager or supervisor to call me. It will take a couple of hours for this to happen. Warning: Do Not Order from This Company!

They "sell" things at prices which may or may not be better than you can find elsewhere. They say your item will be shipped in 3 to 5 days, and provide no information on your order status. After 11 days, I contacted them via chat. Only then did I discover my order was "back ordered" and wouldn't be available to ship for another 7-10 days. You would think an "outlet" would only be selling things in stock. They're obviously just a consolidator. Avoid. Do some more research and find what you need from real retailers. I went to Garmin and got the same part for the same price.

I ordered RAM Mounts phone holder and a ball and socket system. Order sat being processed for about two weeks with no news. When I inquired, I was told the phone holder was on back order, but they had the ball and socket. So I cancelled the holder and said go ahead and ship the ball and socket. Another 2 weeks go by, my cc was charged $28+ and never got it. Called to inquire and they now said ball and socket is back ordered! I said forget it, refund me! Still waiting. No product, no refund. Visa is investigating.

I received a $500- gift for my birthday. It wasn't what I was looking for. I requested a return for it. I received the return paperwork and not only do I have to pay for the return, but also fork over a 15% restocking fee. This will cost me roughly $100- for nothing! However, if I wanted to exchange it, I would only have to pay for shipping. I was told that my wife ordered this as a birthday gift and the customer service rep said she should have known what I wanted. He didn't understand that a gift is supposed to be a surprise! Finally, after reviewing the cost of their products in comparison to buying directly from the manufacturer, they charge more than the manufacturer!

I ordered a refurbished TomTom after talking with and "chatting" with The Factory Outlet Store representatives., It arrived in 3 days. The shipment was missing 3 of the included accessories, and I called within the hour of delivery. I called 3 times that day, and was promised a reply within 24 hours.
Since no phone reply was received. I emailed them 2 days later with my concern, and re-sent the email 2 days later as there had been no reply. Two days later I tried a phone call again; they disconnected from me while on hold. On the third phone call that day, Their representative told me I would be called with an answer within 24 hours.
I even receive an a few e-mail once of which asked me to call and send them pictures of the missing ( that is correct a picture of the missing items) items.
Finally after three more calls today, and after being disconnected by them, I finally gave up. Their options were to return the item and "included" accessories and receive a refund, or return the item and they would exchange it. Seemed like a lose lose for me.
So I am without an owner's manual, without the CD ROMS, and without a docking station. I just hope the GPS works.

Ordered a honeywell filter pack of 4. They only sent 2 then said that was all I ordered then said to "check with my neighbors to see if they took them". I showed them the exact webpage on their site I ordered from and they still refused to acknowledge I should have received 4. Their customer service was a shame and kept sending me in a circle. I asked for a complete refund and they again sent me in circles to different departments and agents who all just denied everything. I then contacted PayPal, who have processed the original payment, sent PayPal my supporting documentation, and after about 60 days they ruled in my favor and gave me a full refund and charged it to Honeywell Factory Outlet. Without PayPal stepping up I never would have received a refund. Honeywell Factory Outlet is a ripoff. Get your honeywell parts elsewhere and avoid a big headache.