FactoryOutletStore.comReviews 978

Buyer beware! Crooks. Bate and switch, difficult to return. Address is in Brooklyn (always be careful when a return address is in Brooklyn, as laws make it easy for vendor to scam!)
I bought a GPS map for Mexico (new); received Geo map for US National Parks (used). I was extremely careful about return since I realized too late this website very much resembled one where I got ripped off the price of a camera. Even at that I received a part refund and had to go to the expense of return signature shipping, etc. When I tried to call them, I get call back tomorrow when somene can help you! My advise - stay away!

Customer service is poor to say the least. I didn't receive the products I ordered. After three phone calls and holding at least 13 minutes each time, I was told that on the 10th business day, I could report that I had not received my order (placed on Nov 30,2010, today is Dec 14,2010, my credit card was billed on Dec 1st)) I am now at their "10 day mark" and they said they would re-ship the order. I requested a refund instead and was told, they don't do that. I told them since I didn't receive the items, I wanted a refund... Nope. Told them we were both in NYS that I would then contact the Attorney General, and was told."go ahead, and then disconnected." Not a happy customer.