FactoryOutletStore.com
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FactoryOutletStore.com Reviews Summary
FactoryOutletStore.com has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FactoryOutletStore.com most frequently mention customer service, credit card and next day. FactoryOutletStore.com ranks 777th among Electronics sites.
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What a scam. The items are damaged and broken and when you attempt to return them, you wait on hold forever, have someone who can barely speak English, are continuously placed back on hold... it is a nightmare. The first new item I ordered was damaged. I exchanged it but they returned it and only created part of the amount back due to restocking even though I asked for an exchanged. I had to order a new one outright and pay full costs. The next two items were damaged. I paid expedited shipping and return costs both times but they refuse to compensate even though they provide crappy items. STAY AWAY!
Website was great. Easy to find exactly what I needed, easy to place my order. Free shipping was a bonus!
At the end of my purchase, I was offered a $20:00 instant cash back now if I would call *******048. When I called, I was told that I could get another $20:00 cash back if I accepted a certain promotion. When I stated that I only wanted the $20:00 offer at the end of my purchase, I was told that both $20:00 offers we're linked together and one could not be given without the other. Of course I did not take the offer because I thought that this was a cheap ploy for me to buy something that I did not want. I think the $20:00 offer should be honored without any strings. I was very disappointed. That was not good at all. J
I am still a bit wary of ordering some things online, but this is my 2nd experience with this site and I am quite pleased with the site experience, the products I've ordered, the deals that are offered, and the speed with which I received by orders. I called and spoke to a c/s person who was very helpful in providing me with the product # I needed to be compatible with the products I had previously ordered. I use ebates.com to get to this site and I save even more.
I found this website very user friendly. I had no problem getting to the item I was looking for and checking out was very easy and fast.
This is the first of many web sites I was able to determine, with detailed assurance, that I was ordering the correct battery for my Panasonic Lumix Digital Camera. The price was also pleasing after seeing some batteries that "might" work for $50+. Check out was responsive and quick, not a hassle. That's why I have time to write about my battery purchasing experience. I look forward to receiving my on-line shipping ship notification. Merrilee
I purchased 2 portable phone batteries for my AT&T phone on Oct 25,2013.
While the service was good, the batteries were TERRIBLE, lasting only about 6 weeks, whereas batteries I have purchased from other sites lasted about a year.
There's something wrong here.
DON'T buy portable phone batteries from factoryoutletstore.com, period!
Ordered a replacement battery for my Motorola Droid Bionic and it does not hold a charge any better than the original one, which has been in steady use for over a year. If it weren't for the countless horror stories about people trying to return stuff, I might actually bother, but I don't believe it's worth the $13 I paid. Lesson learned... avoid this retailer.
I ordered a Garmin watch over a week ago. I was told it would arrive 4 days ago on the website when I placed my order. Still have yet to receive tracking information. I've called twice and spoke to foreigners that I can't understand at all and they tell me that they have no idea whether my order has even shipped or not nor can they give me a refund! Ridiculous! I've learned my lesson... always used Amazon.com
The phone I ordered from FactoryOutletStore turned out being backstocked. When I called to ask for it to be cancelled I sat on hold for 45 min only to have them tell me to call back tomorrow. I just want to be refunded my money but no one will help me cancel my order. Very unhappy with my service I'm receiving. I have a feeling I won't get a refund or my order cancelled
Bought a phone. Didn't even remove it from the box. Shipped it back immediately and was refunded only partial. Cost me $9 to return it and they did not refund me $20 additional $s. Phone was $79.99. They refunded $59.99. Bottom line is, it cost me $30.00 to do business with this company and I didn't even buy anything. BUYER BEWARE. STAY AWAY!
Horrible company! Ordered item listed as Brand New and came Used. Takes forever to wait in queue for return authorization. I was told I'd get full refund and return shipping but was charged restocking fee. Another phone call. No refund for shipping the junk back to them. Avoid this company no matter what price or item they list. Fraudulent!
Bought 2 batteries for 2 phones and they would not hold a charge for a couple hours, factory outlet did send 2 more batteries but they didn't last more then a couple weeks before they wouldn't hold a charge for half a day with no use, just stand by. I already wasted more time then it was worth. Went to "Batteries Plus"
Bought a battery for a cordless phone I have. Battery lasted a total of 4 months. Very disappointed in the quality of their products! Did not respond back when I sent them an email expressing my displeasure. Would not purchase from here!
Bought a lifetime maps update for GPS, and lost the "key" which had been originally mailed to me. When I called to ask to recover the info, (and had my order number and everything), they said they had no way to do this and could not help me at all. I only used the updates twice, and feel really decieved. The customer service person did not speak clear English, either.
I placed an order for a phone on August 12th. It was supposed to be in stock and the site indicated that I should receive it in less than a week. It is now September 5th and, after one ignored email and two phone calls, I still do not have a phone. This company simply lies about products being in stock and provides fictitious ship dates.
Rip Off Store. They make their money charging a 15% restocking fee. They sent me a product that didn't work. I had to pay the return postage and they deducted a 15% restocking fee for the credit.
Marketed as Plantronics charger cradle, but is actually spare part for a charging cradle? Great ripoff! You'll never see me as a customer again, thanks for the good misleading screw-job, great way to ripoff customers!
If you want to be screwed blued and tattooed and pay for it twice buy from the store and get RIPPED OFF!
Rip Off Store. They make their money charging a 15% restocking fee. Do not buy from these guys. Returned a $400 GPS and they charged me $69. WTF!
Received wrong information from the telephone sales representative. He told me that the $179.00 headsets would plug into the telephone I have. When I received the headsets I found that the plug is not compatible with my phone.
I called them back and asked for a refund which they did offer but they expected me to pay for shipping. I feel that it's not only wrong but incredibly short-sited for this company to expect me pay anything at all for their mistake, after all, it was their sales rep that led me astray.
Talking to the customer service gal was like talking to a cork. I'm not sure she was even plugged in.
I'm rating all one star including the price because any price is too high for worthlessness.
I suggest that the owner of this company do a little shopping at Zappos to see what customer service is all about. Here's a clue Mister... Lifetime customers VS never again in this life.
From the business
Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members