FactoryOutletStore.comReviews 978

Horrible! I purchased a Garmin MicroSD 24K Topo map for my GPS. I failed to work. After 20 minutes on the phone with Garmin customer support, we verified that the GPS unit was fine, the MicroSD was defective. The garmin rep asked where I purchased the card. When I told him factoryoutletstore.com he was very apologetic and said the have a well known history of selling defective, re-manufactured and chinese counterfeit items. I called factoryoutletstore.com to get a refund and they want to charge me 15% plus shipping. According to Garmin they are NOT an authorized Garmin dealer or re-seller. BUYER BEWARE, THESE GUYS SUCK!

FactoryOutletStore.com Brooklyn, NY *******
We did not receive this order, number FOS*******E, because we were advised to refuse delivery with UPS, which we did, since the phone was sold to us under false pretenses. Your sales agent Andy extension 250, told me that the GT i9500 numbers after the name were color codes when they were actually European model numbers. In addition to being told by him that Samsung would warranty the phone for the first year which they will not. I called Samsung right after I placed the order and they told me they do not give support of any kind nor warranty European models being sold in America because the insides are different and they cannot provide GT LTE service which defeats the purpose of the phone.
Further Samsung said they would not warranty any phone sold by your company since you are not an authorized seller of Samsung phones notwithstanding that you list yourself on google and on your webpage as Samsung factory outlet store.
Samsung - factoryoutletstore.com sam.factoryoutletstore.com Cached
I immediately called you on the same day of the sale and cancelled the order for misrepresentation and sent emails of cancellation to the order department, processing, shipping, and customer service info telling you not to charge my card.
You refused to cancel the order and charged my account on 4/2/14. Customer service said to send it back when I got it and they would waive the restocking fees but I had to pay to return it to you. Instead I refused delivery.
UPS confirms you received your phone back on 4/9/14 and it was signed for by Posada. It is 8 days later and there is no sign of receiving my money back nor have you contacted me. You have used my $494.94 for 15 days when I specifically told you not to ship the phone and not to charge my card which you did anyway. I also advised my bank not to accept your charges but they did.
You must return the full amount you charged my card since I cancelled the order in plenty of time for it not to be shipped or charged as bank and UPS records verify.
Please advise me when you will be putting through a full credit to my account. AT

This company is bogus. Don't tie your money up because you will become very frustrated with the customer service. They don't care about you they only care about the cash flow that you can provide to them. Nothing ever gets delivered on time and they will promise you next day Saturday delivery and charge you more money but you never receive anything. They tell you they will call you back and no one ever calls you back. The manager gives you a phone number for their personal line and when you call that number back it doesn't exist. LIES, they will refund you eventually because there is another sucker that is tying up their cash flow trusting that this is a reputable site.

Is there a zero-star option?

On March 21st, I placed an order for a replacement battery for my son's laptop as he had to have the laptop running for a science competition next week (April 7). I was led to believe that the part would be delivered in 4-5 business days. Well, on March 24th, I received an e-mail that the order had shipped and also got a tracking number with DHL. We were out of town for a few days with no internet access. Upon returning, I read the e-mail and attempted to track the package. No information was available on the DHL site. When I put in a CSR request, I was informed by DHL in an e-mail that no such package had been delivered to them. When I called Factor Outlet Store on March 30th, the rep was very understanding (as though this was the first time the issue had ever come up), but said it would definitely be here by April 1st, and if not, they would institute a research into it. I was really upset and told him why not send another battery and I would return the second one if I got two. He said that that would not be possible, but I could place another order. I almost agreed, but thankfully did not. Yet to receive the package (DHL does not show it either) and I am beyond calling Factory Outlet Store - instead, on April 1st, I called my credit card company and asked them to give me credit for the purchase and informed them that I never received the product.

Ordered goggle lenses in January. Never said they were on back order. After calling they said they were on back order. They said they would have them in a week. Then after two weeks got an email asking if I still wanted order. I changed to lenses that were not on back order and they said they would ship that day. Never got confirmation then called a week later and everything was on back order again. Will never use this site again.