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FactoryOutletStore.com

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FactoryOutletStore.com

1.8
factoryoutletstore.com

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FactoryOutletStore.com Reviews Summary

FactoryOutletStore.com has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FactoryOutletStore.com most frequently mention customer service, credit card and next day. FactoryOutletStore.com ranks 777th among Electronics sites.

service
176
value
161
shipping
167
returns
131
quality
139

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Alan R.
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I searched for the best bluetooth car speaker, factory outlet store offer returns and that is why I decided to pay a little bit more for it. It wasvery easy to order, checkout and I got priority shipping for $3.95!
Thank you I hope I get it as fast as I ordered it

Maria B

Date of experience: March 28, 2014
New Jersey
3 reviews
0 helpful votes
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I wasn't asked for a discount code... I have an Elite Flip (2 years old) which won't hold a charge anymore(about 15 minutes of talk time!). I called the customer service number about possible battery replacement and was told that wasn't an option but was given a 10% discount code DANKET3N but wasn't able to use it with my purchase. Still a good buy with the sale but 10% more would be even better!

Date of experience: March 28, 2014
Washington
1 review
3 helpful votes
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Ordered a replacement battery for a HTC phone, battery lasted less than 3 months. OEM that was on the way out continues to work better than there knock-off junk.
30 warranty is all they offer, customer care agent was bloody rude. If you want junk buy from them. I know I'm done!

Date of experience: March 27, 2014
Kentucky
1 review
3 helpful votes
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I ordered the charging cable for Garmin 1350T from FactoryOutletStore because on the picture it looked exactly like my original charger. The thing that I received was not even close match to the picture. It was a cheap replacement with spiral cord, which you can actually buy for $5. I called the customer service and asked them to refund my money after I send this thing back. How much of a surprise it was when I got only $10 back instead of getting $16 plus shipping cost. This is unacceptable and this is not about the money. These guys need to learn how to respect the customer.

Date of experience: March 24, 2014
South Carolina
1 review
0 helpful votes
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Very easy to use site
March 21, 2014

Very easy to use site. Descriptions are detailed and has a live chat feature.

Date of experience: March 21, 2014
Michigan
1 review
0 helpful votes
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I have used your services before and never had any problems so here I am again please keep the good work going. Mr. Pujol

Date of experience: March 21, 2014
New York
1 review
2 helpful votes
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A simple order
March 21, 2014

A simple order. The tracking information provided is not valid. Calling their 866 phone number provides the option to track the item yet there is no tracking information available. After speaking with a rep, I was told the order was shipped on 3/17/14 and it will arrived on 3/26/14. Even the USPS would get a mailing from NY to CT in less that 4 days, yet this company's shipment takes 10 days? Stay away from this company.

Date of experience: March 21, 2014
California
1 review
3 helpful votes
Follow Craig H.
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So be careful when ordering from the website. Even though it says it is in stock doesn't mean it is. I oredered a Jetboil and was everything I needed and when I ordered it the site said it was in stock. Come to find out after a few days, and no status on shipment when I called that it was on back order. When I called an found this out the customer service rep did nothing to help just said we will give your money back. So of course I won't ever buy something from this place again and went to REI.

Date of experience: March 11, 2014
Wisconsin
2 reviews
3 helpful votes
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Bought a refurbished Garmin GPS with lifetime maps and traffic. When I went to update the maps, I had issues. Garmin said it was never registered with them for lifetime maps. They exchanged (made me pay the shipping) it for me but the new one had exactly the same problem. I called them and they said they would let me exchange it for another model. I shipped it again. I gave them another model to exchange for. It has now been 5 weeks since they received the 2nd bad one and I still have nothing. I have called them 5 times in 5 weeks and they say that they are shipping this week (again). STAY AWAY!

Date of experience: March 10, 2014
California
2 reviews
6 helpful votes
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The purses on this site were not designer like promised and they were not even made well. Some of them were over &100.00 and they were made very cheap with stitching that was ready to fall out when they arrived. If you want a designer purse you will not get one on this site. Stay away from this site if you dont want to waste your money.

Date of experience: March 7, 2014
Kansas
2 reviews
0 helpful votes
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Very quick and easy to order. Wish they took PayPal as an option.

Date of experience: February 28, 2014
California
1 review
0 helpful votes
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Ordering was EZ!
March 1, 2014

Ordering was EZ! Everything arrived on time! This website works like it's supposed to!

Date of experience: February 28, 2014
Colorado
1 review
3 helpful votes
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Should NOT be a google trusted site!
I returned an item and hidden text is THEN they charge you for the "free" shipping for the original purchase PLUS a restocking fee.
Unethical site IMHO.

Date of experience: February 25, 2014
New York
2 reviews
0 helpful votes
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As long as the product does what it is suppose to & works properly Ill B Happy.

Date of experience: February 21, 2014
California
1 review
1 helpful vote
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Extremely disappointing!
February 20, 2014

Extremely disappointing! I ordered 5 Panasonic phones for my office which were advertised as new and received 3 phones which are visibly used, with dirt marks all over them. I have spent hours waiting for customer service to pick up and never got to a live person.
Horrible return policy: they charge 15% for the return handling + deduct their shipping expenses + you ship the returns on your own. So now not only I received something that I didn't order, but I will lose tons of money returning it...
Will NEVER order from this site again!

Date of experience: February 20, 2014
Arkansas
2 reviews
0 helpful votes
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The web site is colorful, but doesn't distract the user. The blades and foils section is very easy to use and the option of twofers is very desirable. Also, in this day and age of high-priced gasoline and crowded thoroughfares, the free shipping is very desirable.

Date of experience: February 14, 2014
California
1 review
2 helpful votes
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I can't waste any more time describing how this Company wasted so much of my time. Suffice it please to say that their live agent service is disgraceful. I was unnecessarily transferred and excessively kept holding. When finally I was attended to the Agent could not have been less helpful unless she actually disconnected me.

Date of experience: February 14, 2014
New Hampshire
1 review
5 helpful votes
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When I palced an order on 2/7/14 I specifically asked if item was in-stock, they checked and said YES. I asked it item would ship today based on their web ad that says "Same day shipping" and was told yes! It was never shipped until 2/11/14. I do not like being lied too! Spread the word NEVER do business with FactoryOutletStore.com
NEVER NEVER again!

Date of experience: February 11, 2014
North Carolina
1 review
7 helpful votes
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The website promises same day shipping. I paid for two day delivery. Three business days later, UPS has not received the package and customer service ignores my inquiries.

Date of experience: February 11, 2014
North Carolina
1 review
0 helpful votes
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Very friendly customer service, order shipped very fast. I bought the VIA 1535TM model GPS and absolutely love it! It came with a very nice travel case and screen saver included in the price. I will be a return customer.

Date of experience: February 7, 2014

From the business

Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.


factoryoutletstore.com
Syosset, NY, United States