FactoryOutletStore.comReviews 978

I purchased a Plantronics Voyager 6200 uc for $206.00 and the website says you can return within 30 days. While it was more expensive than what I've purchased before, it had good reviews, I needed a god quality set for working from home, and this seemed like the best price. The sound quality was truly worse than a $10 pair purchased at the airport, a true factory second perhaps? I bought it to do work from home with but no one can stand to listen to it and it's no better on my end. After 2 emails and 2 phone calls that were no help they sent me the return form and I returned it in the exact same box and condition as it was received, I paid for shipping, and they kept $40 and returned only $166. I wish I had their reviews prior to purchasing from them but I won't make the same mistake again and I hope no one else does. I'm hoping PayPal will help.

BEWARE! This is a scam company. Ordered a mattress July 10th. Website offered same day shipping! 3 weeks later no communication from Factory Outlet and no tracking number. I called the customer service number several times and was only able to get through 2X, and could barely understand the person(obviously from a far away land) that I was talking to. Nothing but excuses. After 3 weeks I filed a paypal claim and got my money back after 10 days. Factory Outlet NEVER responded to the case I opened! This is a HUGE scam company and I am not sure how they are even in business at this point.

I ordered six Honeywell filters 20" by 25" by 4" Merv Rating 13, cost $220.77. I received six generic, cheap filters with no Merv rating. I made six phone calls to customer service; I was put through a loop of passing me around from one department to another. I changed my tactics and called to place an order; this person got me trough to returns but the person hung up on me. I had to call my credit card company and file a dispute; I'm in waiting to see if they succeed in giving me credit. In the mean time, I received an email from this garbage company; with instructions on how to return their garbage product. Here's the added insult to injury. The return email instructs that I will return the merchandize at my expense; in addition, they will deduct from my refund their cost of sending me the product, plus a 15% handling fee. SAVE YOUR MONEY - THIS IS NOT AN ETHICAL COMPANY

I ordered a FF and was told it was in stock and should arrive within 5-7 business days. After 10 days I called and was told I will have it next week. On tues i called again and they told me the unit was on backorder after I was told it was in stock and should have a tracking number. After many calls and being put on hold for like 10 minutes i canceled the order. Do not do business with them they will lie. I will never shop there again!

On June 14,2020, in response to an online ad, I attempted to purchase a Lowrance Navionics HotMaps Platinum Lake Maps for the Southern United States. I paid the item online, but when the order was received, I was told that I had ordered a Map of Canada. I called and was assured that if I returned the Canada Map that I would receive byt Southern United States Map by return mail once they received the return. Instead of following through, Factory Outlet Store deducted what I assume to be a $34.04 restocking fee and refunded $164.05 of my original purchase price. I called to try to correct the failure of Factory Outlet Stores to honor the agreement to send me the Southern U.S. Map, offering to return the $164.05 which had been refunded. Instead, I have been ignored and treated very poorly. I will sue Factory Outlet Store to enforce the contract to deliver the correct map, but will not let them escape paying my time and expenses of compelling them to do the right thing..

I purchased a warranty for my product when I tried to contact them they would not honor my warranty, first Factory Out provided me with the wrong warranty company contact, then they said oh we made a mistake call us so that we can offer you the correct company but when I called cust. Serv agent hung up on me after giving him all my info...
I tried to dispute the charge but was over the dispute period so I'm out of options the only thing I can suggest is not to use them this company is a FRAUD!

Ordered a mattress and box spring set. After 2 weeks I had not received any information about tracking or delivery. I called customer service and was told they had no status update, so to call back in 24-48 hours. I called every 2 days for the next 2 weeks, and was told the same thing each time, call back in 24-48 hours. Finally I was told that it was received by the delivery company damaged, and was returned. No ETA on when I would receive it. After another week, I was told it still hadn't been manufactured by the company, so I requested a refund and cancellation. They said I would receive confirmation that day. 3 days later, no confirmation. I called back, and was told to wait 24 hours. The next day I received a call from the delivery company, saying they'd be delivering Tuesday. I called customer service to say this was fine, and just reverse my cancellation request that they still hadn't processed after a week. They said they'd try, but I needed to wait 1 business day to see if it would be cancelled. This is insane!

This is a fake site. Do not order anything from them. Even their positive reviews are fake. Once you order and NOT receive your order there is no way to contact them. You will only get a prewritten blah blah blah from them. I lost $74.00. Please please don't loose your money and don't believe the positive reviews.

I ordered a second product and needed it in 6 days. I paid for express shipping which is complete BS or pure profit for the store because they shipped standard shipping which takes 8-10 days instead of their quoted 2-5 days. The UPS-MI website is worthless because they enter information whenever someone takes the damn time to enter something and most the time that website doesn't function at all.
ONLY order from this vendor if you can wait 2-3 weeks to get your order, no matter what you have requested.

Company states that replacement products are intended for listed equipment. Dyson air filters in this case. Product shipped was 20% too small. Company will not accept returns or offer any refund if you fail to notify them with an arbitrary and non competitive 30 day period.