FactoryOutletStore.comReviews 978

Ordered a telescope and accessories from Factory Outlet Store on June 7,2020. Their website stated it was in stock. After a week, I contacted them to find out where my purchase was. I was told the items were back ordered and would be in around 7-10 days. As of June 25, the items haven't been shipped. I plan to cancel the order in the next few days if the order hasn't been shipped. As of June 25,2020, their website still says that the items are in stock.

I ordered an item on June 12th. It is traveling from Syosset NY - 30 miles away. 12 days later - it still isn't here. I have made 2 calls to customer service only to be sent a tracking link which does not work after the first call and the same non functioning tracking link after the second call but with a special workaround option. Now I know that the item was to have arrived yesterday with no clear idea of when I may receive it. Disappointing. Inefficient.

STAY AWAY FROM FACTORYOUTLETSTORE.COM! I can't believe a respected company like Minn Kota would allow their name to be used by people as unprofessional as this. My experience was terrible. I did eventually receive a refund but not without terrible pains! They have a model set up to put the customer off as much as possible, with so called supervisors avoiding your concerns by not contacting you. If they do accidentally call you, you better answer, because you will not be able to call them back without going through multiple people and waiting another day. I was told on multiple days that I would receive a call before 6 pm EDT, and those calls never came. They sent me a trolling motor that was a third of the price of the one I ordered and paid for! Do you think they would go out of their way and help? Heck no! AGAIN, do yourself a favor and AVOID THIS BUSINESS! One star is TOO HIGH!

I ordered a computer battery which said I should recieve it in a few days. I did not hear anything from them. I called to check on it because the info online said waiting for shipping and was told it was on backorder. No message from them I had to call for info. I was told it would be back in stock on a certain day... that date came and left. I called again and was told it is still on backorder it should be available next week and I should recieve it the following week. I requested a refund! Yes they have had my money for almost a MONTH. Do not do business with these people. The phone people are all foreign, they tell you to wait a minute and leave you just sitting there with no reply, worst customer service I have ever had. BUYER BE WARE!

So when you order they will tell you what the item will cost you. You " buy it " and in a couple weeks they will charge your credit card another amount. Good luck trying to either get a hold of them or tell them the wrong price. I bought a battery from them. I think what they do is take the order and order from China so they don't have to keep inventory. It took 40 days for me to obtain my Makita Drill battery. I bought the battery for $28 and they charged me $35 for it and I was told it would be here in 5 days but it was really 40 days. DON'T BUY FROM THESE CROOKS

Ordered a wireless headset. The picture showed a complete unit with docking/charging station. I received it promptly but it was only the listening piece without the head bracket. I called in and was told to "write to customer service ". Once I did, they indicated that due to the Covic virus, there was no return/exchange of merchandise. I wrote back to try to purchase the rest of the unit at a good price and never heard back. Paperweight headset and out 100+ dollars.

To whom it may concern.

I placed an order for three (3) replacement batteries on 5/8/2020.

BATTERY FOR DJI PHANTOM 4 (3-PACK)
REPLACEMENT BATTERY
BRAND NEW
QTY: 1
PRICE: $350.85
ITEM TOTAL: $350.85

I received the shipment on 5/28/2020 with only one battery.

I contacted FactoryOutletStore.com and they assured me that all three batteries were included in the same shipment.

I received an email from the "Order Processing Team" on 5/29/2020 assuring me that this would be resolved in 2-5 business days.

Todays date is 6/12/2020 with no correspondance received.

Don't waste time to buy from this company NO CUSTOMER SERVICE NO SERVICE AT ALL

They shipped a faulty used dirty product and no customer service

This website is the worst. Customer service is ALMOST comparable to Comcast. Nothing but foreigners that you can barely understand. Paid my couple hundred upfront for a trolling motor in MAY people, they said it'll be delivered the first week of May. Never showed. Then it was first week of June. Never showed. Called today, now it's the first week in August.

Don't get me started of the cancellation/refund process. These scumbags tried to say they couldn't, and that I'd have to replace the order, for a more expensive trolling motor, and wait just as long?!? How's that possible you say, idk, you tell me.

Just save yourself the hassle, and for the love of god almighty, DONT DO it

Ordered a mattress in April. Told they would make me a new one and ship within one week. 3 months later I still do not have a mattress. They do not give you a tracking number. They have told me the trucking company has the mattress. Trucking company tells me they have not received it. Factory outlet keeps telling me they do. Supervisors are always in meeting and unavailable. They keep telling me the trucking company has the bed and I receive an email this morning telling me that my bed has been made and delivered to the delivery company. They have told me at least 6 times over the last 6 weeks that it is with the delivery company. It is nt w0rth doing business with them. It also seems that I have talked to the same customer service rep several times and he has a different name each time.

Don't trust this company they switched my order an billed me over 2000$ on my credit card. They wouldn't respond with any response except to say they would respond in
1-2 days. Which never happens.

My remedy worked filed complaint with my credit card company. In 30 days the cc company deposited my 2 k in my account.

I also on line filed a complaint with New York attorney general office consumer protection.

They followed up as well

I made a mistake and only purchased a headset when I needed the base too. I asked if I could just purchase the base, which of course they don't sell, or return the headset for a refund. I was told they won't take it back because of Covid19. I said that wasn't clearly stated or made readily obvious on the website. She told me they "just updated" it on their FAQ page. Wouldn't you think something that important should be posted on the front page and inside every order? I think it's awful to use Covid as a way to rip people off.