FactoryOutletStore.comReviews 978

I purchased a dock rack for paddle board - an expensive item- which arrived without the necessary arms to store the paddleboards. Since I live in an apartment building, I had thrown the box which was partially damaged. After 6 weeks of emails and calls, the client service demanded the picture of the box to consider reviewing my case.
While customer service attempts to help and respectful, they are utterly useless. I purchased the 'arms' for the rack at at additional cost (total spent $600). I will not advise any consumer to deal with FactoryOutletStore based on my experience even though the product I purchases is of good quality.

Ordered a fishfinder and an extra transducer on 5/20/2020. They charged my credit card. I received an email stating they needed my email and phone # which I believed they got it when I ordered but called them on 5/21 and gave the requested info. I was told my order would ship that day and would be sent tracking. A couple days passed with no tracking so I called and talked to a foreign sounding person and was told my order did ship on the 21st and he would send the tracking info. A couple more days passed and still nothing. I called again and talked to a woman who spoke with very broken english and was again told it shipped on the 21st and she would send me tracking. Nothing! I called again on about the 11th or 12th day and was told my fishfinder would not be in stock until the next day and she did not know when the transducer would be in stock. That confirmed that I was not told the truth all along. We called my credit card company and they stopped the transaction. At least I didn't lose my money but will never do business with Factory Outlet again. They are not affiliated with Humminbird.

I ordered a GPS power cord. I got an email with a tracking number with UPS-MI. I clicked on the link and never could get tracking information because the link would never load the webpage. I contacted Factory Outlet Store about this problem and all they did was email me a receipt of my purchase. To this day I never received the product, can't track it, and now they will not respond at all to my request for a refund. Stay away from this company. You can get whatever you need from Amazon I am sure. I ordered my power cord from Amazon and had it the next day.

If I could give 0 stars, I would!

When I ordered the battery, it stated it was "in stock"! It took 2 weeks to send and was finally sent on 5/27. I spent extra money to receive the battery within 2 days! It was a 3 day ship! I received the battery and it is not even the right battery. It was very difficult to insert the battery and remove it. When I turned it on, I got a battery failure message! Then I compared the batteries and there are significant difference's! I ordered the Phantom 3 Standard battery and this is not what I received! The new battery has a longer charger port and shorter contact strips! This company has not done a thing correct with this order.

When I was frustrated that the battery was not even shipped yet, I sent an email. I did not receive an email back until after it was delivered! As I said, it stated the battery was in stock, but the email apologized due to the battery being back ordered! This is a horrible way to run a business!

Ordered a power cable for my Celestron telescope and received a Celestron adapter for foreign power plugs. Totally not what I ordered. When I contacted customer service I was told they were not accepting returns or exchanges due to Covid-19 and I would just have to live with what I received. Agent then hung up on me abruptly. Just filed a dispute with my bank card. This company is a pure scam. Avoid at all costs.

I used this site to buy 2 Polar products. I was unaware the 2 items would be coming from 2 different places but no matter, if they shipped with the same priority. Even though I spent about $200, one item shipped with 2 day shipping as promised, the other shipped via the dreaded SmartPost and will take more than a week to get here, when both could have been received today.

When I asked about expediting the shipment, the cs rep said there was no way to do that, even though I have had it done with other vendors and this shipper (FedEx).

Slow and poor customer service and a very poor shipping policy leads to a dissatisfied customer who won't be buying from factoryoutlet store again.

They Guaranteed 2 day Delivery, and I got my Order 2 weeks later. I asked for a Refund before it shipped and was put off. I ordered from a different retailer, BUYDIG ( they had it to me in 1 day) and then lost my case against them for a refund thru PAYPAL. Vanna will feed you a Load of BS and make excuse after Excuse. DO NOT BUY FROM THEM. I have no choice but to keep it, 15% Restock fee plus pay for return shipping, and I never opened the delivery box. Garmin should no longer allow them to market their products. I have filed a complaint with Garmin too.

In short: they are a sell first, then they try to procure your product from a source that will it sell it to them for less they you paid. I placed my order then starting 3 days later I received phone calls at 6am with BS excuses as to why it hadn't shipped. Finally a week after placing the order one of the 5 different folks I talked to there was honest enough to tell me they did not have the product. They resisted when I tried cancel but I told them if they charged the credit card I would report it as fraud. I found the product on Hodges Marine for $150 less and had it in two days. This store and it's so called customer service dept in Sri Lanka was one of the worst shopping experiences I've had in a few years, and that's pretty bad.

Tired to purchase a new TV that was on sale. Before completing the online sale I chatted with customer service to be sure it was being shipped from the US. I was told it was in stock and would ship from New York. They advertise same day shipping but since I ordered it on a Saturday I expected it to ship on Monday. They called me Monday morning to verify the order and told me it would ship that day and to expect it in 2-5 days. On Wednesday there was no tracking information available online so I contacted them and was told that it was back ordered and couldn't tell me when or it might be in stock again so I cancelled the order. Perhaps they should change from customer service to crappy customer service.

I paid $96 for an item to be overnighted; I wasn't sure about the timing and how everything would process, so I called and spoke to a representative who insured me my item would be delivered on Monday, potentially Tuesday at the latest. I received it Wednesday. I called to ask for a refund in some capacity and I received nothing but hostility from multiple people at Factory Outlet. I was promised a call back from a Manager which I did not receive. The reps told me I was misinformed about my delivery timing by their employee and they have done nothing to right their wrong. I will absolutely not work with them again.

I purchased two items from the Garmin Factory outlet a Garmin Ultra 106 for $2,000 and a $25.00 splash protector for the included transducer. After reviving the Garmin 106 it was clear the units design included this splash protector so I asked to return the unit. I was told they would not allow the return due to Covid 19.
So let's see, I spent 2k in they store, they refuse to take back a $25 dollar bracket because it's contaminated? Really. Well I will never do business again with this company, it's a lame excuse which makes no sense and though it's only $25 it's the principle that's unacceptable.

My 92-year old father ordered a set of portable phones from this company and we never even opened the box... I tried to return or even exchange it for something he could use and they flat out told me that because of the Coronavirus they could only take back items that are broken or that you want to exchange but not because it was ordered by mistake... Really? So I asked to exchange it?! But that was refused because it wasn't damaged? I would NEVER purchase anything from this company when you can buy from Amazon and return or exchange items easily and efficiently...

I ordered this last month spent 200.00 and was told I would receive this by May 5th,, today is may 18th still getting the run around so I did a claim at my bank for not receiving this item and factory outlet told me everything is on back order just wait they said till the end of the month and I asked for my money back and he said just wait a little longer. BS dont buy anything from them it's a rip OFF,,