FactoryOutletStore.comReviews 978

Ordered a radio from here. Got confirmation quick. That was the only thing that was quick. Waited and waited for shipping info. Nine working days later still no shipping info. Cancelled order. No apology or reason why as to delay. If this is any indication as to the service you get from here, why are they still in business.

I have ordered three denim shirts which cost 1099 and when it reaches to me it was a wrong product which is used before. The shirt was full of dirt and not good. I have tried to contact the factory outlet customer service and it was a wrong number. They are making people dumb

SPECIFICALLY asked before ordering if this battery was made in the US and by whom or if it was made in China. Was told that it was made by Dyson IN THE USA. Received battery today. Clearly marked as Made in China. I would never have bought this as it is a cheap knockoff. Can only hope it lasts fpor a few months before ordsering a real made in the usa battery. AND it is NOT made by Dyson as I was told.

Their site defaults to the wrong part and it was shipped. Customer service returns will ring and ring, then disconnect or if you do talk to someone they will hang up on you. I was told I would be credited the payment and and not return the part. That did not happen. Their site said they were authorized dealers for Ram Mounts, but will tell you to call the manufacture with ANY questions. I had to stop payment and go elsewhere to get the correct part.

Cancelled an order after not receiving the product within a week, finding out it was back ordered (they had already credited my card) and ordered from another site. 3 weeks later, my cancelled order showed up. Called customer service for returns and the rep actually pulled the dead silent routine on the phone after I said this order had been cancelled, I wanted to return it. Said he could not hear me repeatedly. I hung up and called again and was on hold for at least 10 minutes... I could not believe this happened. FINALLY returned it but they docked money off the return for a restocking fee on a cancelled order. Disputed with my credit card company and received a full refund. What a crummy company!

The full order never came. Finally I canceled the remaining items after 3 months. Ordered a stern thruster kit that came with thestern tunnel and that was it. If you call their customer service you won't find anyone who speaks English well. I could go on for hours about howbad this company is.

I purchased an item for over $800 dollars that was damaged and got the run around. I ended up having to send unit in for manufacture repair. Unit was still in plastic unused unit!

We ordered a mattress in November. Since then, we heard from them one time and then nothing. They took our money right away. When I called, they would put you on hold then you would get disconnected. I emailed and was promised a mattress. It was put off several times claiming it was because of COVID.

So many other businesses produce products no matter what because they are honest and want to keep their business open. We contacted them two more times being promised our mattress. Then, it was put off until the middle of January (maybe). So, we canceled! We did get our money back. I cannot believe this is a legit business.

Please be aware this may happen to you. I'm shopping at a more reputable mattress company this time with good reviews.

Placed an order November 9th. Was told the 1st of December, I would receive items by the 7th or 8th of Dec. Today is Jan. 4th. Nothing yet. Have left multiple email contact messages as well as voice mails with no response. Wished I had read the reviews before being ripped off!

Too bad I had to give them a star, should have been a no star rating.
They advertised a water filter for US Made refrigerator turned out to be Made in China. Like I'm gonna filter my water supply thru a filter made in a country that is supplying us with a virus epidemic. Then they charged me over 50% to return them. WOW! I had to pull the boot right outta my backside. I've made a label and put it on my monitor so I will NEVER buy from them again.

I've been waiting 20 days. Then manager is never available, will call me back. There's always an excuse, no one is in the office, they are busy, they have left. This company has followed through on zero things on their side, they blatantly lie and blame you. They sent my package to the wrong address, 20 days later, they tell me I gave them the wrong address and refuse to refund me at all. I have no product. They tell me managers called me back when they have not and the reps are incredibly unprofessional and rude. Save yourself the trouble and shop somewhere else.

Ordered a factory reconditioned TomTom Via 1515m and they substituted a TomTom GO 50. I call to return and they claim the 1515 is discontinued, but it was listed for sale on their site, picture, description and all. They want to deduct the cost of the initial free shipping, a 15% restocking fee from my refund and I have to pay the return shipping costs, lets say about $40. That's half what I paid for it. I think I'll just try to find a way to screw them back rather then letting them screw me twice.

Order was placed on line august 26,2020, The company shipped the order the next day, august 27,2020. That was really fast and very efficient!
That is where the problem started! As of today December 4, I have still not received my merchandise. The last up date i got that it was scheduled for Thursday December 3 by nine PM and never received.
It is a shame because your company ships the order in 1 day and is still in shipping 7 days later
THE MAJOR REASON FOR THIS IS BECAUSE FACTORY OUTLET USED UPS-Mail INNOVATIONS. They are known for extremely slow shipping! This is where ups drops off the order and is transferred to the USPS! I had been told that it was going to be shipped by UPS. I ORDERED THIS FILTER BECAUSE I CAN ALWAYS RELY ON 2-3 DAYS! IT JUST WAS NOT WORTH IT. I REALLY NEEDED MY REFRIGERATOR FILTER, I really hope that your company learns from this. Thank You.

Factory outlet is one of the worst boating companies you can buy from. They advertised wrong photo for item listed, and they were charging $10 more than Amazon with a shipping fee. Only reason I ordered was to get the old black connectors that they had advertised in their picture. However, when I received item, it was the gray one with a different angle so I couldn't even use it. They weren't willing to cancel the shipping fee or the 15% restocking fee! Stay away from this place! Plenty of other companies that are better.