FactoryOutletStore.comReviews 978

I let the negative reviews create a state of anxiety and apprehension before giving FactoryOutlet time to process the order. I spoke to a company representative twice, expressed my concerns about the company's reputation. He assured me that the order would be delivered as promised.
It was delivered, as promised except that the 'promo items' (set of sheets & pillow cases) have not yet arrived. There is nothing wrong with the product and the price was at least $50 less than another large on-line merchant - that requires a Premium membership for the customer to receive any benefits.

I will give FactoryOutlet another try if they have something I need and cannot find in a local store.

RfvB

INCREDIBLY INCOMPETENT & CROOKED. I ordered a 20" high air mattress. Sent me 14". I called to exchange it, they sent me through 9 different calls and made me email them the proof that I ordered the bed I did at that price; they never got back to me when they said, I had to keep calling. Finally, I disputed bill with credit card they called and told me to stop the process but accused me of stuff as they did it. I am a calm person and never raise my voice but at the end of the umpteenth contact with them, I was almost yelling.

Within five minutes of placing the order, they would not let me cancel it. Waited for it to arrive to return the filter. Could not find returns on their web page, so had to call for the return. Got "Darren" from India (or somewhere) and he had no information. Transferred my request to the "email" department and said I should receive and email within five to ten minutes. Waited fifteen minutes and called them back. Was told then that it will be three to four hours before I get an email. I have to pay for shipping now and a 15% restocking fee. Wish I could have given them a 0 star if that was an option.

I purchased some cordless phones (2) from them. They arrived and one of them had no battery in it. And the adapter sent was not correct, it was for some other product. I contact them, and was told I had to ship it back at my expense, unless I provide photos to show the problem. I prompty sent the photos (3) and heard nothing. I contact them 2 more times before I got a return authorization. However, a return shipping label was not included. I contacted them 2 more times, and was told I had to send photos. I re-sent the photos and was told it will be another 24-48 hours before they decide. The phone reps are pleasant, but clearly there is a serious problem with their customer service. I am returning the entire order for a refund and will never deal with them again.

They advertise selling of Makita batteries with Mikita pictures and Mikita part numbers. Then, when i received it, it was a cheap chineese knockoff, with a white label affixed on the part stating it is replacement for the Mikita part. It is not a replacement, it is a cheap knockoff.

I asked for a refund and they wan me to pay a 15% restocking fee & pay for shipping.

Not sure who gave this company great review on this site - most sites say the same thing as me (promised OEM, received Chinese junk)

I ordered some outdoor products from Moultrie via this outlet. To start, the web design gives the impression that they are affiliated with the manufacturer. They are not. I was notified the product was back ordered with a delivery date of early July. On July 15 I called to inquire. I was then told the delivery date would be late July. On July 28th I again called to inquire. I was told that late July included through July 31. I was told to wait until then. On July 31, I called again and was told the delivery would be early August. I asked if the product would ever be available. I was told to call the manufacturer. I did. That is when I learned that the Factory Outlet Store was not affiliated with the factory.

I searched about 10 minutes and found the product at a lower price. It was in stock and it has already been placed on a national brand carrier to be delivered.

I called again to cancel my order. They had the audacity to offer $10 off a lesser product. I was told that product was being ordered in place of what I ordered. I had to become "rather assertive" to get the representative to CANCEL my order.

Also the call center personnel had very thick foreign accents and were very difficult to understand.

After placing an order (same day shipping) I called 3 days later and was told the order just shipped yesterday! I tried to cancel my order (no longer needed it - got it elsewhere shipped same day) Bad enough they said I couldnt, it was already sent - but today I got an email saying that the label has just been made and the order will ship out today. I called again to complain and now I am being told the order went out 4 days ago!
SCAM!

DO NOT purchase from them. The price might look right, but the customer service is horrific. Automated emails with no response. Call center puts you on hold for extended period then tells you that you will get a follow up email within 24 hours which, does not happen. They charge you then weeks later tell you that your order is back-ordered. I have emails to back my statements. Will never order from them again and suggest that you don't. Spend the few extra dollars and actually get your product from a different seller. Gave it a 1 because 0 stars was not an option

I purchased a Plantronics 5200 headset from them because they told me completely refurbished even a new battery. I asked that question a month before purchase because I didn't want to get one with a battery that only held 20% battery power when charged. I was sent a photo from google to show that they do it. Battery only lasted 10 hours with 15-20 minutes of talk time after full charge.
Most of the other functions I tried in the 5 days I had the device didn't work either. I need a good working bluetooth because I had several strokes, losing the use of my left arm. I returned the device with their return form and it stated within 5 days I would be fully satisfied with their decision. I returned it around June 20th. They received it from USPS on June 26th. I messaged them 6 days later and have been told repeatedly they have never seen it. It is now July 9th. They told me by message, again, that I would hear back in ANOTHER 5 DAYS. I haven't heard a thing in 7 or 8 days again! I have been without a bluetooth device for a month now and $60 shy in my bank account to buy another one from a company that takes care of its customers
When I called to ask this company if they really installed new batteries, the reason I was making it clear to the representative I was talking to is because Plantronics themselves told me that the they don't service the batteries because at the time the batteries finally die there has been enough usage they aren't worth anything but throwing away! BE SMART AND DO YOURSELF A FAVOR, BUY ANYWHERE BUT FROM THIS COMPANY AND YOU'LL BE MORE SATISFIED AND HAPPY!

AWFUL AWFUL AWFUL! Bought a scanner, GPS Antenna, programming cable from them. Had it for 1 ONE night, didn't do what it was supposed to do, so I returned it! Financed through BREAD, and owe $123.88 for NOTHING! They say it's a 15% restocking fee! I think I want that job; unpack, put on shelf= $123.88!
PURE SCAM COMPANY!
Called "customer care" who kept calling me SIR! I'm a ms.! PS, the "customer care" is in India!
Did I mention scam?

Do not order from this company if you need prompt delivery! It appears this company simply scouts other distributors to order on the customer's behalf.
I ordered a suitcase on May 20 for delivery in 3-4 days to use for a trip starting May 27. I called customer service to inquire on May 24 since I had not received a tracking number and was told I'd get an email later that day. I called May 25 to cancel and was told the item had been "dispatched" and I could not cancel, although still no tracking number. The item arrived May 30, after I had departed on my trip. I disputed the charge with AMEX but it was reinstated after company responded on June 12. I returned from my trip after the 30-day return/exchange period.
Look for reputable companies before ever ordering from this one!