FactoryOutletStore.comReviews 978

I ordered a Garmin GPS unit online after talking with someone via chat about their product. Then I got an email saying there was a problem. I called them, This man Allen with an accent from India had we tell him everything about my information and my order. He was real insistant I give another phone number, I didn't have any others but he kept asking. Finally he said my card was rejected. I have excellent credit with no balance on my account. He wanted my credit card info again, and foolishly I gave it. He said it was rejected again. I have never had my card rejected. I bank with Chase not some fly by night bank. Anyway I said I wanted to talk to a manager, he said he was the only one on the floor. Really! I said I wanted to talk to anyone else, he would not let me. I said I wanted the order canceled and he kept asking for another credit card. I wouldn't give one. After telling him several times to cancel the order he said he would, I asked for the confirmation number and he ignored me and said an email will come to me, I asked 4 times and finally he said he could not give me a confirmation number. After again asking for a manager, his boss and getting to where, He did say it was canceled. I hung up and raced to my bank and canceled my card. The bank said there was no sign anyone tried to charge my card. So weird, this was so creepy. I will never do business with them again. This phone interchange was today July 11,2019.

Order a Garmin RV 770 LMT-S (Brand New) that was supposed to have been a NEW ITEM. Once the item was received it didn't have an original packaging and the GPS WAS DAMAGED.
I contacted the company and they first wanted to charge me to send the item back then they agreed to send me a shipping label.
The item was received by them on June 28th, 2019.
I contacted them via email and was referred to there (Please contact our U.S. Based Customer Relations Department at *******141) which is actually in INDIA) when I enquirer about my refunds I was told that I needed to contact my credit card because there was a block on the card and they couldn't issue the refund.
I had such an issue trying to understand what he was saying that I had to ask him to please repeat himself a couple of times.
I contacted my credit card and they told me it was a lie.
I have no idea how you could claim a 5 star review company

Good luck if you decide to by from these
Shysters
They love to take your money, but have a BIG ISSUE RETURNING IT.
The Last picture is an original packaging from Garmin Direct

Ordered a product from their web site, Product I ordered was clearly shown on the web site. When I got the order it was a different model nothing like what I ordered, I called and they said the picture meant nothing and that I could send it back at my expense plus a 15% restocking charge.
I have disputed the charge with Pay Pal and will also sue them in small claims court. Am exploring whether they are engaging in fradulent practices. DONT BUY FROM THIS MERCHANT. THEY LIE AND MISLEAD.

If I could give it a -10 stars that would still be too much! I ordered a few things from them and each item was listed in stock. The next day your site still said it was in stock but there note to me stated it was back ordered. I called to see what was the problem and their representative stated he had no idea. He told me to wait 7 to 10 days to see if they could find out what was going on. I tried to cancel my order and was told I could not. This is the worst Internet site I have ever encountered. Run away from this company as fast as you can!

I spent an inordinate amount of time on the telephone, discussing a part that I needed with the "rep." He assured me, several times, that the part that I needed was available, so I ordered one. Of course it didn't fit so I sent it back.
The company charged ME a15% "processing fee" PLUS the cost of shipping, both to me and from me. It is an absolute disgrace that Factory Outlet Store expected ME to pay for THEIR representative's ignorance and then, also, expected ME to pay for THEIR total incompetence.
I don't want to hear anything about "company policy;" I have no interest in that well-worn excuse. However, I have my own "policy," which is to advise everyone I know about this matter, and make it known that I will never buy from Factory Outlet Store again.

I bought a filter for my Kenmore Refrigerator Freezer, using the number of the product. I received the filter and waited until the "red" light on my refrigerator told me to change my filter. The time period was two months. The filter did not fit. It is the wrong size. I tried to return the filter, but I was told that there are no returns after 30 days. I ordered the filter from Sears Parts Direct and received it. It does fit, same number, and I have one year to return!