FactoryOutletStore.comReviews 978

I ordered a powered Garmin 396LMT-S mount for my second motorcycle by searching on the FactoryOutletStore.com web site under Garmin 396LMT-S accessories and ordered the mount that came up. After receiving it, i realized that it didn't fit my GPS and the 396LMT-S was not included on the list of devices that it was compatible with so i returned it. After many e-mail message exchanges, i was finally able to reach someone on the phone and he verified that there is an error on their web site so he waived the 15% restocking fee but still charged me for shipping even though the initial shipping was free and i paid the return shipping. I will never do business with them again. Buyer beware.

I thought it was just another online business online, I ordered a GPS and they sent it. I noticed I ordered the wrong one so I used the chat feature and they said no problem and they said there will be a 15% restock fee to return even though I was going to order the correct one from them! So I cancel anyways and order my correct one that says in stock, well the next day my status says on backorder! So I use the chat and cancel the order so I can get something in stock. Sure enough I order again with a gps in stock and next day it say on backorder! I want this soon like 2 day shipping. So, I call and sure enough it's what I have always expected... a lady that I cannot understand, she has a very heavy accent. They are suppose to be in NYC but I ask her how NY is and she has no clue what I'm talking about lol. So here is what factorydirectonline is... this place my be in NYC but they have no stock... they are banking that you ship snail mail so they have time to order from a wholesales called H. L. DALIS INC (of which are reputable) because they are the ones who sent me the GPS not factorydirect! I sent both GPS's back because I just have a bad taste in my mouth about this so called company. The only thing I will ever buy from NYC will be a slice of pizza and that's it.

Received incorrect depth finder. We wanted to return the item but be beware there will be a 15% restocking fee plus the actual cost of shipping back. The amount will be deducted from your refund. All returns or exchangs missing or with damage to the original box may be refused or may be subject to a 20% penalty fee. (missing manuals, missing warranties even tape on the manufacturers box. Ship all returnsd using a traceable shipping method and a separate shipping box. Do not damage factory outlet store box or there will be an additional fee because they will have to replace the box. They will not accept items back unless they are returned with the manufacturers original packaging. I can go on and on about their return or exchange policies. THEY ARE A VERY DIFFICULT STORE TO WORK WITH. PLEASE STAY AWAY. I will never use again.

DO NOT USE THIS COMPANY! DO NOT!
Interesting different sites give this company 5 starS - not accurate.
Bought an air filter and water filter for my Viking Refrigerator. GUARANTEED to fit! LOL Does not fit and CANNOT return because we left town for several weeks and now the time allowed to return has passed, not to mention the restocking fee which would have made my return basically useless. The customer service guy was a complete gel and could hardly articulate a sentence.
So to the owners of this company scamming folks, Karma is coming for you. I don't have to be upset because you will get yours! Have a nice day!

Somehow it brought me online to this site and I thought their mattress was so much cheaper than anywhere else, only to find out that Overstock has given me a much better deal, including extra rebates etc. Then I read the reviews online and things made sense. Their response was very shady and I do not trust them. Their communication did not list the item and they charge a minimum of $ 150 for cancelling an order that violates the law. Do not buy from them they are shady and scammers.

Bought a Raymarine chartplotter on Friday said guarentee sameday shopping ordered in the morning was sent a email a hour later saying I owe 6 dollars more I called and they said more taxes was needed. Paid that and again was told it would ship that day. Called Saturday and was told it would deliver Monday before the end of the day I am leaving Tuesday nigh for a month to fish so paid for second day delivery. Monday got tracking number but it would not track called UPS and was told package was picked up Monday and won't be in there system until Monday evening. Called again and was told it will deliver before the end of the day Tuesday I told them if it is not here Tuesday they can cancel the order as I'm gone for a month. Customer service if very hard to understand as they speak broken English. I would strongly suggest buy from someone else. I should have read the reviews before ordering from this company. It's hard to understand why Raymarine would let them use there name as Raymarine factory outlet. BEWARE OF THIS COMPANY.

I ordered up a replacement refurbished garmin HR+ fitbit like device with XL band that was advertised as "in stock" to be shipped, etc. Amazingly 72 hours later I get the email "out of stock" backorder will be filled by end of June. Also included was the teaser of I can get a lesser version of Garmin product for same price, that is in stock. Nope, ship me what I ordered, please. End of July get notice like June and another request to ship me a lesser device for same price. These guys are hocking old crap that they do not have to hope you will buy even older crap that they have laying around. Cannot believe that Garmin is sponsoring them or that they are in any way affiliated. RUN AWAY!

I ordered a piece of Crew 10 Travelpro luggage on their closeout sale that was advertised as "Brand New" at a fantastic price. However, the piece had defective stitching on a corner seam that appears to have undergone a poor repair attempt. The packaging was also not "original" as advertised for brand new items on their website. My subsequent customer service experience has been a nightmare. It took 3 phone calls and 2 emails (including photos of the defect) to receive a defective item return form that did not include a prepaid shipping label (?). When I informed them that I would not pay for return shipping on a defective item they said they would send a prepaid shipping label via email in... 2 business days! Stay away from this circus act.

Update 8-6-19: I did receive a prepaid shipping label as promised and a full refund within 2 days of them receiving the defective item. It was just very painful fighting thru the customer service. Still don't know why I received a defective item that was touted as brand new.

I bought this laptop from FactoryOutletStore. I own a computer shop and bought this laptop for a customer that also wanted me to upgrade the hard drive to a solid-state drive. To install the solid state drive you have to take off the bottom case cover which is pretty simple on this model. However, once the bottom was removed, I noticed that the plastic part of the case that the right-side display hinge attaches to was broken and both screws were missing. There is no way you could do this damage by simply taking off the bottom cover. This was obviously done by someone else and then sent back. The strange thing is that you would not notice that the hinge was broken unless you took the cover off so I don't doubt that the person that refurbished the laptop didn't notice the problem. I just couldn't sale this to a customer.
I contacted FactoryOutetStore at once and I was told that quote "I am sorry to say we can not take this back as this was tampered with. Once a end user opens up the hardware and/or modifies it, we can no longer accept it back". I've never heard this kind of response from any company that sells computers. They consider upgrading a hard drive to be tampering. Ha-ha. HP actually gives you directions on how to replace a hard drive so how could it be tampering? Also, there is no mention of this policy on the FactoryOutetStore website. I was never able to talk to anyone with any technical experience and was only allowed to talk to Level 1 support out of India that didn't have a clue. I could tell that they were just reading off scripts in an effort to reject any returns from customers.
So, thank goodness I made the purchased through PayPal. I got them involved and they had the case wrapped up in one week and I had my money refunded after I returned the laptop.
I would not recommend doing any business with FactoryOutletStore. I would consider this company to be very close to a scam site.