Fabric.comReviews 379

When I first ordered from them, I looked at the negative reviews, but they were the only ones who carried EXACTLY what I was looking for. So I ordered. Perfect and fast delivery! I ordered again-same experience. Same with the third. Fourth order? One of the items, while the package exterior had the correct label, the product inside was wrong, wrong material, wrong color. I emailed customer service, explained nicely the issue and let them know with the pandemic I would not be going out due to immune issues. I asked them to charge my account and ship me the correct item, (I would keep the other and just use it elsewhere) but please check the item before it shipped to ensure it was correct. Three days later it arrived, correct and free! I thank them for their kindness, professionalism and quick turnaround. I will continue to order from them, thank Heaven they are still at work, taking care of everyone else. They need to be appreciated and thanked for still being there when they could just as easily be safe at home! Everyone deserves a second chance~give it a shot. What you do for and to others comes back to you... Thank you Fabric.com! God bless you all!

1. No track and trace received
2. After asking for track and trace got one with information in chineese (wtf)
3.2 weeks further tracking code not updated anymore - apperantly order was lost (I had to contact customer services myself)
4. They resend order even though I said I did not want to have it anymore
5. No track an trace again - later on I receive it - same code as previous shippment...
6 after leaving a 1 start review on there website (which is not posted btw) they got in touch with me, sending the same old track an trace which had not been updated for 2 weeks.

I issued a chargeback - worst experience I ever had. From my experience one big scam.

I sew.

Sometimes I seek designer fabrics from Brunschwig or Scalamandre.

But for basic ticking, notions and other sewing supplies, Fabric.com is perfect.

They have a wonderful array of casual and hearty materials at affordable prices. I used their ticking in each bedroom of a summer house... coordinated with the wall colors.

I unreservedly can endorse this company... the business and shipping end is as equally efficient and reliable as is the fabric quality.

Five stars.

Color description & picture were wrong for the fabric. We called & were given the refund authorization and return label. Send $100 of fabric back.We contacted them several times, but they did not issue a refund. My young teen daughter asked for a refund check because she used a gift card that she no longer owned, but they claim that they erroneously put it on the card, never give refund checks,, can't find the refund, etc... The excuses were endless. Bottom line they refuse to correct the problem because they never gave my daughter her money back & she had to walk a lot of dogs to earn $100. Now they have both the fabric & cash.

I live in Canada and have ordered fabric from them for at least eight years. I wanted to order a swatch and when I went to checkout, my shipping charge was $17.50! I phoned as thought that must be a mistake. The person I spoke with was condescending and told me that is that standard rate for international orders. Give me a break... put it in an envelope with a stamp on it and charge me for postage. Other online fabric stores in the US usually send it to me free. I now try to avoid dealing with them as much as possible.

This is my first time ordering from this merchant and although I didn't have problems with the order fulfillment itself, the fabrics I ordered were missing several inches from each one. I ordered 6 different fabrics totaling over $100 (including shipping) and ordered 2 yrds each. When they arrived and I measured them, some were missing anywhere between 4-5 inches with one missing as much as 7 inches. Considering I PAID for two yards each, I expect to get exactly 2 yards. It's too bad because the fabrics were of good quality otherwise but I feel short-changed on the amount of fabric I received. Inspect your fabrics right away when you get them and make sure you're getting the amount you paid for.

Had fabric in my cart for over a week at $7.57 per yard. After they promptly setup my business account, at checkout I realized they had not set my account up as tax free. Called to let them know at which time they fixed it over the phone but the prices in my cart immediately increased on two items. The $7.57/yd went up to $14.98/yd. Customer Service said for me to place my order at the new price and they will review the sale prices and give me credit towards a future purchase. Later, they actually told me they couldn't find on their end where the fabric had been on sale. Unbelievable. I've looked at my cart every day for over a week and compared costs. How can a Company not know what prices they have advertised? Similar pricing incident through Amazon. This Company is horrible.

I made my first order from Fabric.com, and I couldn't be happier! I needed to recover the seat on a 1940s gossip bench. I found a simple red and oatmeal stripe material I loved, and I ordered one yard. The material came today ahead of schedule, and it is wonderful. It had a slight odor, so I just put it in the dryer for 15 minutes and that took care of it! I know my order was simple, but my experience was excellent. I will continue to buy from Fabric.com when I so need.

This is the review I wrote on fabric.com which they refused to publish:

I ordered P. Kaufman Blue Smoke Velvet while it was on sale (not final sale or clearance) based on the photo and the color description as I generally find fabric.coms photos and descriptions accurate. However, this fabric was a light grey with a slightly greenish hue, not 'Blue Smoke' at all. I emailed fabric. Com to see about returning or even exchanging the item for another color and was told they would be happy to take the return and would just need to request a return label. Upon requesting the return label, I was told by a different representative that the fabric was now final sale and could not be returned. I sent multiple polite follow up emails that have been completely ignored. It's very disappointing as I have purchased from fabric. Com many times. This was the first item l sought to return and I truly could not be more shocked by their horrible customer service.

Fabric samples were sent as requested. Paid $3 for each sample but on the back of each sample there are stickers with numbers, width of fabric, etc. However, there is no information to trace back WHAT THE FABRIC IS. None of the numbers match the search on the website to order the fabric. Tried contacting customer service and was put on hold for 30 minutes and I finally gave up. Sent an email and the first response was to contact customer service (what?!). The second response was a list of fabrics but the numbers were "not found" on their website." I think I will be ordering from another fabric company since the service at Fabric.com is so unprofessional. After looking at the other reviews, I agree: RUN AWAY FROM THIS COMPANY!

I use to shop this fabric store a lot, but their pricing has steadily gone up and priced me out. Also, I resent with a passion fabric stores that sell quilting fabrics but do not appropriately separate the categories of quilting fabrics, as in; keep flannel all on it's own, keep minky all on it's own. The other huge resentment toward fabric.com is their "minimum" order restriction on quilting fabrics. A yard is a lot of fabric for a quilter, and the most I will buy at a time unless I'm buying a one color back round or backing. I logged on today needing one yard each of 9 fabrics. But I can't buy one yard cuts at fabric.com so I won't bother with them anymore. That "minimum 2 yard purchase" or 3 yard purchase in quilting fabrics is a deal breaker that today ended me shopping at fabric.com until they have a REAL sale. Sale prices are not sales at all when you demand a minimum yardage.

My mom is making something for a cousin's wedding and she order 6.5 yards of patterned fabric from Fabric.com. It is a large chevron pattern so if you are making something based on the position of the fabric, you cannot use scrap pieces. Everything has to be cut out based on the position of the patter. She had ordered from Fabric.com before and never checked the measurements but did on this order and was 8 inches short. Thankfully she had order 10 inches extra for an allowance so she wouldn't have to wait on a replacement but she did contact them and let them know she was missing some expected a refund. They did not even ask her what she wanted and shipped out the remainder of her order plus a little bit, so they claim. She was just notified but based on other reviews, we wont hold our breath.

The issue is, had she needed that portion that was missing, she would have been screwed because there was no other way to make the pattern work for what she is making and she can't put a seam in it. She is not too upset because she, thankfully, had ordered more than she needed and as long as she is careful, all will be fine, but she can see how this easily could have been a big problem and they are being wasteful and sending out a strip of useless fabric to her that she can't use. In such a small size, the pattern is lost.

She doubts she will ever purchase from them again, especially after coming across their reviews on multiple platforms and I know I will never shop with them again.

For anyone who does choose to shop with them, make sure to use a credit card or debit card with good protection so that if your order is wrong or doesn't show up and fabric.com does not make it right, the card company will make it right for you and deal with fabric.com themselves. If you can, use PayPal. PayPal has amazing protection for it's users. I am not sure about Amazon Pay's protection but I know that Amazon does a great job protecting customers from problems that occur with orders on their own site. At the very least, be aware of how you can protect yourself from problems, and this is good to do with any Internet shopping you do.

I had my social security debit card stolen. It was used at fabric.com and at other stores such as Sears. I contacted fabric.com and they told me that my bank should just reimburse me. Then when I went to Amazon Jeff Bezos who owns this piece of crap company, I was contacted by Angelina from fabric.com. She stated that she will make sure I get my money back. After many email excuses, she has now stopped answering me. Not only did someone steal my debit card, they bought things with it and was paid for with my hard earned social security. Sears was very cooperative and gave me back my money. PLEASE DO NOT ORDER FROM fabric.com. They are con artists. They are liars. They do not care about the customer. I am very surprised that Jeff Bezos allows a company he owns to have such a poor business standard.