Fabric.comReviews 379

My wife ordered and paid for fabric from this company. Fabric.com's preferred carrier UPS lost the package. Instead of Fabric.com doing the right thing and refunding my wife her money, they told my wife to file a claim with UPS. This is not a normal business practice. The business standard is, they should be filing a claim directly with their preferred carrier, UPS in this case. Fabric.com should be refunding my wife her money. They will not answer my emails concerning this issue.

I've ordered from fabric.com several times in the past and have had no problems. However I recently ordered some purple backing flannel and ended up washing it with color Catchers 11 times before I felt like it might be safe to use it. I contacted fabric.com to let them know and indeed up having to contact them twice before I ever got a reply from customer service and then all I got was a form letter reply. I will take my business elsewhere in the future.

Placed an order for 16 yards of fabric. Thankfully printed a copy of the order, since I had to call them nearly two weeks later to find out what was going on with it. They said they emailed me because they didn't have the full quantity I ordered (in one piece), and because I didn't respond in 24 hours, they canceled my order.

News Flash: I NEVER GOT AN EMAIL FROM THEM! They didn't try to call, either. Apparently, my email address they had in their system was missing the "gmail.com" at the end of it. So not only did their "system" accept this as a valid email address, it made no notice to anyone that their attempted order cancellation message to me was undeliverable.

So now my project is nearly two weeks behind, and I have to try to hunt down the fabric I need. Absolutely no effort on their part to rectify the situation - don't waste your time, would not recommend!

Don't listen, don't respond or if they do don't actually deal with the problem. My credit card doesn't work on their site. I must have entered the details wrong, not know my own address etc, etc even though I have no problems anywhere else. Have to use hubby's PayPal. Website said 14 yds available but turned out to be only the amount I wanted, 8.5yds but in 2 pieces. I must respond within 24 hrs or that part of order would be cancelled. I asked for more time to work out if it could be used as I don't like unnecessary joins. No response and they just sent the rest of my order anyway which I wouldnt have bought if I'd known the other was unavailable. Many other small annoyances in past but have had enough. Ordered from Jinny Beyer instead who are more expensive but service is excellent. Reading t h e other reviews must measure my fabric. Always count but don't measure.

No point calling their department customer service. Got an email that stated a $3 sample swatch could not be changed out on the order. Shocked, I called and was told not only that but I could not add and pay separately for an additional swatch because I used PayPal to pay. Is money not the same as money? Will take my orders elsewhere and thank you for not servicing me as a customer and have a wonderful day yourselves 'cause you're so precious!

If I could post zero stars I would have. I purchased waterproof material. And pricy material at that over $20 a yard. I covered 2 small out door chairs. Well in one season the fabric molded. I contacted Fabic dot com and Im told this fabric isnt advertised as waterproof. Well then dont have that fabric come up when searching waterproof on your site orI wouldnt have purchased it! It even says laquer laminated. What would that mean to you?!?!?!

I received my order of 12 yards of fabric (worth of $115) 6 months ago but didnt open the box right away, as I am a busy mom of a toddler who has no help during the day. So I opened it a couple of weeks ago when I finally got time to sew my curtains, and I was shocked! I received the fabric not in a solid roll, but in six cuts of different length, and even the longest ones were not enough for the height of my windows! I have no use for this!
I requested a refund, or fabric replacement in one piece.
They got back to me without any apology at first, saying that they ship fabric in one piece unless its more than 8 yards, then they may send it in two pieces. Also, they said they were unable to accept a return because its been more than 30 days.
I emailed back asking to send me replacement fabric or at least punish the person who was responsible for packing, and got no answer.
I contacted Amazon, they said they would reach out to the seller.
The fabric. Coms representative sent me an email after that apologizing, stating they no longer have the fabric (right, you probably sent me the remains of your stock in 6 little pieces) and offering $30 credit in their store. Oh, thank you for your generosity! I spent $115, I will never ever shop at your store again, and you can keep your $30. I feel I became a victim of a bad joke twice, 1st time when some bad person packed the chopped fabric for me, and 2nd when their representative offered me $30 credit in their store. In the end no one got punished.
I called Amazon again, and was told they couldnt do anything else at that point.
My mistake was I didnt open the box and didnt check it right away, because that never never happened in my 15 years experience shopping online in the US. Why would I be suspicious of the order? I assume people fulfill their responsibilities and have human and professional ethics.

Please, dont ever shop with the dirty company, I hope my disappointing experience will save your time and money.

I wrote to fabric.com before purchasing 140 yards of sheer voile to make sure the fabric had no feeder holes in the selvage from the mill process as these would be visible in the curtains i was planning to make.

I was told there were no hole so went ahead with the purchase (costing $600).

When the fabric arrived not only did it have holes in the selvage but an inch onto the actual fabric which has then torn runs through the entire width of fabric. I unrolled the entire bolts and there are holes, tears and runs right through it.

Fabric.com were willing to give a refund on the fabric but not the shipping $128 not pay for the return shipping which because I am not a company was going to cost more than the value of the fabric.

I would never have purchased the fabric if they had been truthful. I will not purchase from them again as this fabric is in terrible condition and should never have been sold in the first place.