Fabric.comReviews 379

Since this company shifted to a new premises all 3 of my orders have had an error (wrong fabric or amount). In the first instance customer service responded and kindly resolved the issue to my satisfaction. In the second and third instance Customer service will not respond to my emails. I can't call them because I am located in Australia. I feel that they have put me on some kind of "dodgy customer, do not respond list". Very sad about this because I love the selection, price and quality of the fabrics I have received so far (except for the lime green cotton that should have been pink!)

I have read the reviews on this company and I am shocked. I have been ordering from them for a few years and have been overwhelmingly please at their products and service. I have ordered everything from samples to 45 yards of slipcover fabric and never had a problem. I have normally received my fabric within 4-5 days after ordering. Maybe they are under new management since they moved, although I have order also from them since they moved. I hope things improve, because I pretty much stopped going into local fabric stores because they seem to have everything and at much better prices.

I placed an order with them for a few different items of fabric on 9/30

It took until 10/4 for them to let me know that they were out of stock on an item. In this notification email which came at approx the same time as the shipping notice, they do not offer a replacement fabric or tell you that they are going to refund you.

I emailed customer service the same morning, but it took them nearly two weeks to even respond (10/16). BTW - At this time the item that they were supposedly out of stock on was still listed in stock on their site.

Today, nearly a month later, I have FINALLY gotten my refund. (10/25)

I ordered some corduroy from Fabric.com for our manufacturing plant to cover tables with. Fabric.com confirmed the order, only to come back to tell me the item was out of stock. No big deal.

We were just using the material to cover tables, so were VERY flexible about what color or type of corduroy. However, after being on hold for half an hour when I tried calling to find a replacement fabric, I took their phone message's suggestion and tried the online live chat support.

It was over an hour before someone got with me, only to tell me that my order had been cancelled, and there was no way for them to check what they DID have in stock that could replace the out of stock item.

There are so many other more competent businesses to work with, it's just not worth the time and frustration to deal with a company that can't even tell you what's available to buy.

I ordered several pieces of fabric in 1/2 and 1 yard lengths. There were several (20-40) yards of each fabric in stock when I ordered and while I saw there would be shipping delays I didn't think it would be too bad. A few days later I got a notice that one of the fabrics was out of stock, and the next day got one that told me nearly all the rest were out as well. I emailed them to ask for a cancellation, and after emailing twice and waiting a couple weeks someone finally got back to me and said they would refund me $26. My order was $30. Now $4 isn't a big deal, but I don't want to waste money when I'm not getting anything! I have yet to hear back from them and get my money back. I have ordered a couple times with no problem, but this cam as a surprise. I don't think I'll order again...

I have always liked fabric.com... until the past several months. They moved into a new warehouse a couple months ago, and I guess with the move, they got to be a horrendous mess. Fabric.com offers great sales and free shipping over $35, but I will probably never order from them again. I have been greatly disappointed with the last two orders and their customer service. They had orders backed up and weren't shipping items according to their "will ship in 48 hours." Okay, I can deal with that. A couple weeks after I ordered, I found out that one of the fabrics was no longer in stock. I emailed them, but received absolutely no response.

Ok, so that one time I will forgive them. I ordered a second time, once again buying enough to get free shipping (which is basically why I order from them in the first place) in order to replace the fabric they misplaced. This time, TWO fabrics were taken off my order. I called customer service and the lady refused to do anything for me. It is their policy that they can take whatever they want off your order and not be held accountable. Which is fine, so I ask for them to at least foot the shipping to replace the fabrics. Received a big fat no. I asked for the supervisor (the lady accidentally hangs up on me, but to her credit, she calls me back). She sends me to the supervisor's voicemail after promising that the supervisor will contact me before the end of the day. Never received a call.

I used to stand up for this company, but no longer. I will never recommend them again, and will tell my friends to beware.

They charged me immediately, then did not ship for a week and half and then said they were out of the fabric. They will not refund my money. I have contacted them over 20 times, and it has been over a month and still no refund. I think they are just crooks. DO NOT BUY FROM THEM. Their online chat is a joke. I was on for over 2 1/2 hours and never go through. Called and was on hold for over 3 hours. Email and they never answer. So I am just out my money.

Fabric.com has terrible customer service! Twice they have waited a week to tell me they are canceling my order because of the fabric being out of stock. Never received an email asking whether I wanted a substitute (the fabric being cancelled was basic, solid flannel--easy to replace!). Fabric.com had the gall to charge my PayPal account 1.50 to cover their fees EVEN THOUGH THEY were the ones canceling my entire $175 order. Shameful!

This is the best--after I waited 40 minutes in que for the live online help and wouldn't you know, they turned off the live chat TWO PEOPLE before me. They don't give a darn--so not worth the agony! Horrible service.

There are far better companies... don't waste your money or time with fabric.com.

I used to order quite often from Fabric.com and they always had low prices, and excellent customer service. The last 2 orders I had were a terrible experience. The wrong fabric was sent, the order was delayed with no communication, and it took over a week for customer service to respond each time. The last time I didn't have to return the fabric received in error, this time I did, but they didn't give me a return label, or even a shipping address. They also have already charged me for the replacement. I used to love this store, but they have increased their prices too high, and their customer service has become horrible. I won't buy from them again."

I ordered fabric on Sept 2 and as of today Sept 12 is have not heard a word from Fabric.com other than 2 emails stating that different fabrics in my order are OUT OF STOCK! So not only did the website say IN STOCK on three different fabrics it also said ships within 48 hours...
ALL LIES! I spoke to customer service on Sept 7 and was told the same thing I see several others have been told. They would send and email to the warehouse (it will take several days for the warehouse to see the email) then they would ship ASAP. REally? DO NOT USE THIS WEBSITE!

Like many other people, I agree their shipping is crap. 48 hours, my butt! I've ordered with them about 10 different times and have been disappointed with the arrival time almost each and every order. Luckily, I there were no pressing time issues on whether or not I got my fabric in 5 days or if I got it in 2 weeks, so I never raised much of a stink... but they definitely misrepresent when they actually ship out. And when you receive an email notification of the "shipment" it really just means they've created a packing label for it through UPS (and who knows when the warehouse dude or whoever actually turns the package over to UPS).

My very first order, I received double cuts of a few items. I have also received the wrong fabric at times, which customer service apologizes for and tells you to keep (but it's always weird prints, so it's no prize) while they slowly ship you the correct items. About a third of the time, the fabric has weird fuzz on it, likely from some fake fur that was cut before or around my order so they must to a lot of business selling that kind of stuff.

Overall, due in part to the free shipping and also to the fact I am pretty flexible on when I need my fabric... I will probably continue to occasionally order from fabric.com. I am the first person to brush off when a stranger is rude or when a waitress screws up an order, but if you are not like that... then you will likely order once and only once from this retailer, if at all.

Fabric.com is the worst online retailer I've encountered so far. I purchased a small piece of fabric on 7/31/2012 and till this day it was not shipped. They simply created a UPS label on 8/7/12 to fool me into believing that it's shipped but UPS doesn't actually possess the package.

Their customer service made the excuse that they are currently moving and therefore all shipments are delayed. They offered no solution to rectify the problem, only asking me to "understand" that they are moving and I may have to wait indefinitely until they are done.

At this point there's no estimate when my merchandise will be shipped.

I have ordered from Fabric.com about 4 times and had great service. I placed my order on 7/9/2012 and as of today, it still had not shipped. So this morning I opened a chat with their so called customer service rep and the rep said she would send an email to the shipping dept to review and I would get an email confirmation when it shipped. Duh ya think? I said what happened to shipping within 48 hrs? Since I am in California, it will be another week before I get the fabric. She said oh no it will be 4 days. Uh hello... business days since they ship UPS. Then I said that they had no problem taking my money right away and why can't they ship like their policy. She said next time don't use Paypal because it takes the money right away. Like I am some degenerate for using Paypal. If you don't want me using Paypal, don't offer it as a payment option. Anyway, I called in and the gal said she would put my order on hold so that she could get the shipping upgraded to 3 day. She told me my order wasn't that big, but I had a lot of cuts. Yeah, I know there are quilters out there who get lots more "cuts" than I do. I make pillows for my business and $157.00 order is big to me. So now I checked my order again, still on hold... not shipped, customer service is closed. They do have a great selection and pricing, but if this is going to be my experience from here on out, I think I will look elsewhere, Might be better to pay more money and get the fabric on time instead!

I love the selection and the prices but lately the customer service has been very poor. I had to return some quilting fabric because I didn't like the color- that was no problem at all. However, their site says to give them 10-15 business days to credit the account. After waiting more than 15 days, I sent an email to them. Their reply was to give it another 7-10 days! Also, they don't ship within the time frame that is promised on the site. Will probably still order from them because the selection is good. Most times you can find a coupon code online for a discount, too. I've never paid full price.