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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I've used fabletics for about over a year now and have always had a positive experience with them. I love their high quality products and they give you awesome customer service. I've had to change the size on a few items on multiple occasions and have never had an issue. Shipping is also super fast! Thanks!
Me encantó la calidad y el servicio al costumer es muy bueno!
The quality of the clothes is spectacular and can be compared to other more expansive brands or even better!
I click links from and email. Loads fine but after clicking other links it is slow or just does not render. I lose patience and leave or retry. Sometimes with the retry it works sometimes it does not then I give up all together.
I had a few questions about returning items ordered online but wanted to return them to a local store. The agent was knowledgeable and easily answered all of my questions.
I am very disappointed in my experience with your company, i agreed to pay one price on line as a new user, when i received my American Express bill it was much higher, your web site is also not user friendly at all, which is unfortunate because i liked the garment i purchased,
I love the items I purchase and tell my friends how much. Fabric is perfect, size is almost always true to actual, quality is outstanding. I always say I will not have to buy more, but when I see new items or colors or styles, I cave.
I have enjoyed the joggers for a long time, but now you have added the long straight leg pants. Thank you. They a long and comfortable. I will buy them again
For the price you pay it's crazy the pants ripped and I I sit down at work all day. I had to go back multiple times to exchange them at this point gave up! Waste of money on the don pants. The joggers I like!
Wonderful shopping experience… easy no hassle returns
I recently purchased a few pairs of shorts from Fabletics are various colors. Their advertisements claimed that the fabric hides sweat. This is completely false. The light blue and grey shorts show all sweat especially in regions where you do not want to see discoloration of the fabric. Sometimes it looks like I have urinated myself. I do not recommend their shorts, unless you buy only black.
The leggings are amazing, they feel great, look great on. What I don't like is they give you really cheap pricing to draw you. Once you are a member the $12 leggings are now $49. Which seem way over priced in comparison. If you do use a monthly credit they charge tax(I think) and shipping on top of that so you are still paying close to $20 for your leggings/outfits + the monthly fee. I feel the program is flawed. You should be getting the better deals and uber cheap pricing when you ARE a member, not before you are a member. I have signed up twice for the cheap leggings then cancel after a few months.
Easy to navigate website and friendly customer service
I have 2 pairs of leggings I just ordered within a month or so, that are both pilling already. The membership credit is confusing & frustrating. The quality just isn't there for the cost & hassle of membership credit
I really wish that I was alerted whenever my card is about to be charged for the VIP membership via text.
I love Fabletics clothing, however I find it hard to purchase their sports bras because the straps are too long for my size. 99% of the time, I have to alter the straps to shorten them by 1-2 inches. Also, i notice that some of the editions including Yitty brand are inconsistent with Fabletics original sizes. Aside from that, the material, patterns/colors are great! I love that we have the option of short/long lengths for leggings. Another great thing about Fabletics is their customer service. I've reached out to Fabletics via chat/call and always have a representative who is extremely helpful and effecient!
My first package got lost, and I was notified that my second package, replacing the first, couldn't be delivered. I contacted customer support, and they told me they couldn't do anything until ten business days had passed. Before that happened, my package arrived a month after I ordered it despite the message I received saying it couldn't be delivered. The package was beaten up and had what looked like tire marks on it. The product is good, but the pant legs were shorter than they should be.
I came in-store to exchange something I ordered online because I ordered the wrong size, as well as use my vip points to purchase items there. The staff were very helpful and friendly, as usual. Thank you :)
Fabletics has a range of products that fit my lifestyle very well. Clothes that are made for an on the go lifestyle that also offer ease and comfortableness. The versatility is a huge importance for me. Whether I am hopping on a plane or taking a quick stroll around the neighborhood, I never hesitate to throw on some Fabletics gear. The sizing is always listed well with the models they use so I never worry about having to return anything. I will continue being a VIP since there is no pressure every month with the ability to skip if there is nothing of interest.
I purchased an item that shrunk after washing it. Fabletics was not helpful in resolving the issue. They never even offered to exchange the item. I'm done with them!
I'm not happy with the time it takes for "standard" shipping to arrive
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members